Assistant Facilities Manager
Contract: Government
Location: London, SW1H 9NA
Hours of work: 40
Contract Type: Fixed Term Contract - 12 months
We are seeking an Assistant Facilities Manager to support the delivery of integrated facilities services, ensuring hard and soft FM services are delivered efficiently and in line with KPIs and SLAs.
You will be responsible for helping ensure safe, compliant services are delivered on time and within budget, while maintaining strong attention to detail.
Job Description
We are looking for a proactive and customer-focused individual who can build excellent working relationships with clients, contractors, internal teams, and building users.
The role will support operational performance, compliance activities, and continuous improvement initiatives across the facilities function.
Key Responsibilities
- Support the day-to-day delivery of integrated facilities services across hard and soft FM operations.
- Ensure services are delivered efficiently and in line with agreed KPIs and SLAs.
- Build positive relationships with clients, contractors, internal teams, and building users.
- Provide excellent customer service and assist in resolving operational issues.
- Support compliance and Health & Safety activities, ensuring documentation is maintained accurately.
- Assist with audits, maintenance records, and statutory compliance requirements.
- Support operational and financial performance through reporting, administration, supplier coordination, and service monitoring.
- Identify opportunities to improve workplace services, processes, and customer satisfaction.
Professional and Personal Competencies/Qualifications
- Facilities Management experience within a hard and/or soft services environment.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Knowledge of Health & Safety and compliance, including FM legislation and best practice.
- Commercial awareness, with experience supporting budgets, reporting, or contract administration.
- Strong problem-solving skills with the ability to implement practical solutions.
- Good IT skills, including Microsoft Office and FM or CAFM systems.
- A team-oriented approach with a proactive and customer-focused mindset.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
