2nd line support engineer Work, Jobs in Hutton, Ess (with Salaries)

Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- English
- Master's degree
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Travel
- Computer networking
- Annual leave
Quick apply
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
3d
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
Technical Services Engineer
Dr. Martens —London
- Full-time
- Hybrid work
- Bar
- Organisational skills
- Communication skills
- Annual leave
Quick apply
21h
IT Support Engineer & Cyber Security (L2+)
Goaco —Dartford
- Weekend availability
- SharePoint
- In-person
- Business
- Employee discount
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Google Suite
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
3d
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
ICT Technician - Schools
hireful —Dulwich
- £30,000 - £33,000 a year
- Full-time
- Google Suite
- School
Quick apply
7d

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2nd line support engineer jobs near hutton, ess

Helpdesk Engineer

KDDI Europe -
London

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
5 days ago

Benefits

Health & wellbeing programme
Private dental insurance
Free flu jabs
Company pension
Free or subsidised travel
Private medical insurance
Life insurance

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Sales support
Power BI
Report writing
Report generation
Software deployment
Ticket management
English
Microsoft Office Suite
Japanese
Master's degree
Computer hardware
Ticket management systems
Computer networking
Technical writing
Customer interaction
Communication skills
Time management
Mobile devices

Full job description

Job Summary
Deliver technical support and coordination tasks to meet or exceed customer requirements, including project and maintenance work assigned by Line Managers. Ensure all tasks are completed professionally and promptly to maintain a high level of customer satisfaction.

Duties

- Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, onsite visits, and chat tools.

- Manage cases using IT support ticket systems and ensure timely resolution.

- Liaise with vendors until case closure.

- Perform IT administration and implementation in Windows Server environments and MS365 portal.

- Configure IT elements for day-to-day service delivery.

- Prepare and kit PCs, mobile devices, and peripherals.

- Install software on PCs and mobile devices.

- Conduct proof-of-concept and acceptance testing.

- Develop and support workflow automation and applications using Microsoft Power Platform (Power Apps, Power Automate, Power BI).

- Assist with pre-sales and post-sales activities related to helpdesk proposals.

- Plan and design enterprise IT environments.

- Manage project and service delivery schedules.

- Attend customer meetings and maintain strong relationships.

- Ensure secure operations and maintain a tidy environment.

- Document implementation and modifications.

- Prepare detailed reports for customers and management as required.

- Provide temporary or long-term onsite support when necessary.

- Occasional international travel and early shift coverage or out-of-hours support may be required.

- Perform ad hoc tasks assigned by the line manager.

Experience

- Proven customer service experience.

- Familiarity with PC hardware and mobile devices

- Strong knowledge of Microsoft Active Directory and MS365 administration.

- Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL-400 certification preferred.

- Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software.

- Certifications in PC, server, network, and ITIL are advantageous.

- Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).

- Business-level written and verbal communication skills in English and Japanese.

- Strong documentation skills (meeting minutes, work procedures, reports).

- Excellent time management, reliability, and customer-focused mindset.

We’re excited to hear from talented individuals who are passionate about telecommunications and innovation. If you’re ready to take the next step in your career, please submit your application at [email protected] (reference 26/17 and 26/18).

We are an equal opportunity employer and welcome applicants from all backgrounds. Applications will be reviewed on a rolling basis, so early submission is encouraged.

Job Types: Full-time, Permanent

Pay: Up to £32,000.00 per year

Benefits:

Company pension
Free flu jabs
Free or subsidised travel
Health & wellbeing programme
Life insurance
Private dental insurance
Private medical insurance

Language:

Japanese (preferred)

Location:

London E1W (preferred)

Work Location: In person

Quick apply

Refine Your Search

2nd line support engineer jobs in hutton, ess

Helpdesk Engineer

Junior Support Engineer

IT Support Engineer

Service Desk Engineer (Field)

1st Line IT Engineer

Customer Service Engineer

Service Desk Engineer [Desk & Field]

1st Line Service Desk Analyst

Field Services Engineer

Technical Services Engineer

IT Support Engineer & Cyber Security (L2+)

1st Line IT Support and Provisioning Engineer (TechBar)

Financial Markets Infrastructure Services - Technical Analyst

IT Support Technician

Senior Service Desk Analyst

Onsite Engineer

ICT Technician - Schools

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