Third line it support engineer / technical Work, Jobs in London, Eng (with Salaries)

Second Line IT Engineer
GT Stewart Limited —St Albans
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
14d
Infrastructure Support Engineer
Wavex Technology Ltd —London
- Up to £38,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
Quick apply
Senior Technical Support Analyst
Trainline —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
6d
Network & Infrastructure Engineer
Seven Investment Management —London
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
11h
O&M Technical Support Engineer - Offshore Wind
Vattenfall —London
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Quick apply
2d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Computer networking
- Organisational skills
- Communication skills
Network & Infrastructure Engineer
7IM —London
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
13h
Manager of UK IT Sites
Galderma —London
- Full-time
- Hybrid work
- Spanish
- Computer Science
- English
5d
IT Network Manager
Indra Group UK & Ireland —Redhill
- Continuous improvement
- Organisational skills
- Leadership
- Work from home
- Employee assistance programme
Quick apply
14d
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
Identity and Access Management Senior Architect / Engineer (Manager/Senior Manager), Cyber
Deloitte —London
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Mid and Senior Site Reliability Engineer (Platform Engineering/Identity/Azure)
Government Digital Service —London
- £56,850 - £81,720 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
12d
Technical Cyber Security Advisory, Vice President
State Street —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Travel
13d
Identity and Access Management Architect / Engineer (Consultant/Senior Consultant), Cyber Risk
Deloitte —London
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
Staff Data Engineer - GTM
Intercom —London
- Hybrid work
- Salesforce
- In-person
- AI
- Annual leave
- Work from home
1d
Solutions Engineer - Comcast Technology Solutions
Comcast Corporation —London
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- JavaScript
5d
Head of Production Management- J.P. Morgan Personal Investing
JPMorganChase —London
- Full-time
- Continuous improvement
- AI
- Leadership
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
Senior Cloud Engineer, AI Platform SRE
CreateFuture —London
- Full-time
- Hybrid work
- Master's degree
- Travel
- AI
Quick apply
People Systems Lead (Workday)
Corsearch —London
- Remote
- Analysis skills
- Continuous improvement
- Team management

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Second Line IT Engineer

GT Stewart Limited
St Albans

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Job details

Permanent
£28,000 - £32,000 a year
14 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Driving Licence
Software deployment
Disaster recovery
Microsoft Exchange
Network infrastructure
User account management
Network support
SharePoint
Technical writing
IP networking
Customer support
Application support
Cybersecurity
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Title: Second Line IT Engineer

Location: St Albans (with travel to other GT Stewart offices as required)

Salary: £28,000 – £32,000 per annum (depending on experience)

Hours: Full-time, 37.5 hours per week

Overview

GT Stewart Solicitors is seeking a proactive and technically skilled Second Line IT Engineer to join our growing IT team. The successful candidate will provide high-quality second-line technical support across the firm, resolving more complex IT issues, maintaining infrastructure, and supporting the delivery of IT projects.

Working closely with the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling our staff to provide an exceptional service to clients.

Key Responsibilities

Second Line Technical Support

Act as the escalation point for technical issues that cannot be resolved by first-line support.
Diagnose and resolve hardware, software, operating system and application issues.
Troubleshoot networking, printer, telephony and remote access problems.
Support Microsoft Windows desktop environments and Microsoft 365 applications.
Install, configure and maintain desktops, laptops, mobile devices and peripherals.
Maintain accurate documentation within the IT service desk system.

Infrastructure & Systems Support

Assist with the administration and maintenance of the firm's servers, network and cloud infrastructure.
Support Active Directory and Microsoft Entra ID user administration.
Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive.
Support software deployments, operating system upgrades and routine maintenance.
Assist with backup solutions, disaster recovery processes and business continuity planning.
Support Mobile Device Management (MDM) and endpoint management solutions.

Security & Compliance

Apply security updates and software patches.
Assist in monitoring security alerts and responding to incidents.
Ensure IT systems operate in accordance with firm policies, GDPR and Cyber Essentials requirements.
Promote good cyber security practices throughout the firm.

Projects

Support infrastructure improvements and IT projects.
Assist with office moves, hardware refreshes and technology rollouts.
Work with third-party suppliers to resolve technical issues.

Customer Service

Deliver professional and friendly support to colleagues across the business.
Keep users updated throughout the lifecycle of support requests.
Produce technical documentation and user guides where appropriate.
Provide occasional user training on new systems and technologies.

Continuous Improvement

Identify recurring issues and recommend permanent solutions.
Contribute to improving IT processes and documentation.
Keep technical knowledge current through continuous professional development.

Person Specification

Essential

Previous experience providing second-line IT support.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP and VPN).
Experience supporting desktops, laptops, printers and mobile devices.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to manage competing priorities effectively.
Full UK driving licence and willingness to travel to other GT Stewart offices when required.

Desirable

Experience within a legal or professional services environment.
Knowledge of Microsoft Intune and endpoint management.
Experience supporting Hyper-V or VMware.
Knowledge of backup and disaster recovery technologies.
IT certifications such as Microsoft, CompTIA or ITIL.

Reporting Line

Reporting to the Head of IT.

Company Overview

Please visit https://gtstewart.co.uk/ for more information

Quick apply

Refine Your Search

third line it support engineer / technical jobs in london, eng

Second Line IT Engineer

Infrastructure Support Engineer

Senior Technical Support Analyst

Network & Infrastructure Engineer

O&M Technical Support Engineer - Offshore Wind

Desktop Support Engineer

Network & Infrastructure Engineer

Manager of UK IT Sites

IT Network Manager

Store Technology Engineer

Identity and Access Management Senior Architect / Engineer (Manager/Senior Manager), Cyber

Mid and Senior Site Reliability Engineer (Platform Engineering/Identity/Azure)

Technical Cyber Security Advisory, Vice President

Identity and Access Management Architect / Engineer (Consultant/Senior Consultant), Cyber Risk

Staff Data Engineer - GTM

Solutions Engineer - Comcast Technology Solutions

Head of Production Management- J.P. Morgan Personal Investing

Service Desk Manager

Senior Cloud Engineer, AI Platform SRE

People Systems Lead (Workday)

I want to receive the latest job alerts for third line it support engineer / technical in london, eng

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