Customer technical support engineer Work, Jobs in Inverleith, Mln (with Salaries)

Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
7d
Tech Insight Experience for Women - Engineering
National Westminster Bank PLC —Edinburgh
- £88,600 - £132,900 a year
- Full-time
- Hotel
- Internship
- School
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Digital Engineers - All Levels
Leonardo UK Ltd —Edinburgh
- £37,400 - £71,400 a year
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Master's degree
- Flexible schedule
- Referral programme
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
IT Support Apprenticeship
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Junior Hub Developer
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Business development
- AI
- Flexible schedule
Quick apply
Junior Project Engineer
M Group —Grangemouth
- £32,000 a year
- Overtime
- Engineering
- Travel
- Annual leave
- Employee assistance programme
4d
IT Support Engineer - 12 Month FTC
Plexus —Livingston
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Electronic Engineer - all levels
Leonardo UK Ltd —Edinburgh
- £37,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Internal Proposals Engineer
Processplus —Dunfermline
- Full-time
- CRM software
- Customer service
- Computer literacy
Platform Engineer
Leonardo UK Ltd —Edinburgh
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Scripting
- Leadership
- Flexible schedule
- Referral programme
4d
Test Technician/Engineer (Nightshift)
Leonardo UK Ltd —Edinburgh
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Reliability Data Analyst
Alexander Dennis —Larbert
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
Quick apply
22h
Smart Maintenance Engineer
M Group —Kirkcaldy
- £27,864 a year
- Customer service
- Maintenance
- Hand tools
- Employee assistance programme
- Employee discount
8d
Technologist
Cirrus Logic —Edinburgh
- Hybrid work
- Doctoral degree
- Engineering
- Laboratory experience
Processor Technical Specialist
Leonardo UK Ltd —Edinburgh
- £67,000 - £97,000 a year
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Flexible schedule
- Referral programme
Embedded QA Automation Engineer
Motorola Solutions —Edinburgh
- Full-time
- Computer Science
- Writing skills
- English
- Employee stock purchase plan
- Employee assistance programme
Quality Engineer
Leonardo UK Ltd —Edinburgh
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Communication skills
- Flexible schedule
- Referral programme

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Service Desk Engineer

Trainline -
Edinburgh

Apply Now

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Private dental insurance
Private medical insurance

Qualifications

CRM software
Technical troubleshooting
Report writing
Report generation
Client engagement
Ticket management
Project coordination
Internal department liaison
Continuous improvement
New Relic
Agile
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing the Trainline Partner Solutions Support Team

Our TPS Support team is the first point of contact for anyone experiencing an issue with Trainline systems, whether that's an internal colleague or an external customer. We provide a comprehensive enquiry and information service, working through a broad range of technical issues while keeping our Service Level Agreements and customer satisfaction front of mind. This role exists to make sure every query, incident and request gets resolved quickly, clearly and with a genuinely customer-first attitude.

You'll work closely with teams across Trainline to coordinate resolutions, and you'll become a go-to expert on our products so you can support, train and onboard customers with confidence. You'll also have real input into how we improve our processes, helping to shape a support function that keeps getting better.

In this role as the Service Desk Engineer, you will...

Own the resolution of operational support incidents and requests from start to finish, keeping to SLAs and delivering a high standard of customer satisfaction
Coordinate ticket resolution with other teams across Trainline, communicating clearly throughout
Build deep product knowledge so you can answer customer questions confidently and support onboarding and training
Produce bespoke reports for customers, such as invoices and receipts
Take on project work, including ad hoc reporting and coordinating communications with clients and internal teams, for example when system issues need temporary workarounds
Look for ways to improve the customer experience and go beyond the basics of the role
Suggest and help implement new ideas for improving systems and processes
Work with your manager to help define, document and improve the technical support process

We'd love to hear from you if you have...

Strong time and resolution management skills across a broad range of tasks
The ability to coordinate interdepartmental work through to completion
Confidence leading conversations with a diverse range of clients across different channels of communication
Great interpersonal skills and the ability to build relationships with clients of all seniority levels, whether virtually or in person
A proactive approach to managing your own workload, escalating where needed
Composure and professionalism, even when things get busy
Experience with an ITSM or CRM toolset, and confidence using Microsoft Office
It would also be helpful if you have experience in:
- a service environment, within the UK or EU rail industry,
- drafting client facing documentation
- Any exposure to SQL, APIs, Kibana, New Relic, Postman, ITIL4
- AGILE processes is a bonus too

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

Think Big - We're building the future of rail
Own It - We focus on every customer, partner and journey
Travel Together - We're one team
Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Compensation Range: £28K - £32K

Apply Now

Refine Your Search

customer technical support engineer jobs in inverleith, mln

Service Desk Engineer

IT Field Engineer - Scotland

Tech Insight Experience for Women - Engineering

Technical Engineer-2nd Line

Digital Engineers - All Levels

IT Support Apprentice

IT Support Apprenticeship

Junior Hub Developer

Junior Project Engineer

IT Support Engineer - 12 Month FTC

Electronic Engineer - all levels

Internal Proposals Engineer

Platform Engineer

Test Technician/Engineer (Nightshift)

Reliability Data Analyst

Smart Maintenance Engineer

Technologist

Processor Technical Specialist

Embedded QA Automation Engineer

Quality Engineer

I want to receive the latest job alerts for customer technical support engineer in inverleith, mln

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