Technical support Work, Jobs in Blackburn, Lan (with Salaries)

ICT Support Analyst
Lancashire County Council —Preston
- £25,949 - £25,989 a year
- Full-time
- Hybrid work
- Communication skills
12h
Technical Support Advisor (Night Shift)
Johnson Controls —Manchester
- Night shift
- Communication skills
- Free parking
- Paid training
9d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
Quick apply
14d
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Tech Onboarding & Support Specialist
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Organisational skills
Tech & Customer Support Advisor
Fusion Fibre Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Free parking
- Work from home
Quick apply
1d
IT Support Manager
Rochdale Boroughwide Housing —Rochdale
- £40,902 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Support Technician - Gamma Business
Gamma —Manchester
- Full-time
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
Frontline Support Agent
Fuuse Limited —Lancaster
- £14.50 an hour
- Full-time
- Hybrid work
- Computer skills
- Free parking
- Work from home
Quick apply
1d
Application Support Technician
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- Linux
- Annual leave
- Employee assistance programme
14d
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
14d
Technology Technician
Range High School (Southport learning Trust ) —Southport
- From £23,499 a year
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Free parking
Quick apply
13d
School Applications Officer
Lancashire County Council —Preston
- £40,777 - £46,142 a year
- Full-time
- Communication skills
- School
12d
Technical Support Operator
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
6d
IT Support Engineer
JMC Aviation —Manchester
- Monday to Friday
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
8d
Technical Support Advisor
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
6d
IT Support Technician Apprentice
QA Apprenticeships —Blackpool
- £16,640 - £26,437 a year
- Full-time
- Computer literacy
- Hotel
- Continuous improvement
1d
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- CRM software
- Communication skills
- Gym membership
Quick apply
IT Service Desk Analyst
EMR Group —Warrington
- Full-time
- Computer networking
- Annual leave
Quick apply
6d

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ICT Support Analyst

Lancashire County Council -
Preston

Apply Now

Job details

Full-time
£25,949 - £25,989 a year
12 hours ago

Qualifications

Technical troubleshooting
IT service management
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Communication skills

Full job description

Salary £25,949 - £25,989 per annum | 37 hours per week | Permanent, Full Time | ICT Support Analyst

We have an exciting opportunity for a new team member to join our frontline Digital User Experience Service, supporting Lancashire County Council and partner organisations.

As an ICT Support Analyst, you will provide first-class technical support and customer service, helping users access and make the best use of the council's digital services. You will be part of a busy and supportive team, handling a wide range of technical queries and service requests while working closely with colleagues across Digital Services.

What you'll be doing

Providing technical support to customers through digital, email, telephone and face-to-face channels.
Diagnosing and resolving a range of hardware, software and device-related issues.
Logging, tracking and managing incidents and service requests using IT Service Management processes.
Setting up and configuring new devices and software in line with council standards and security requirements.
Supporting the maintenance and smooth running of digital systems.
Working with colleagues across Digital Services to identify, investigate and resolve technical issues.
Following ITIL-based processes for Incident, Problem and Change Management.
Providing a professional, responsive and customer-focused service to users.
Escalating more complex technical issues to senior analysts when required.

What we're looking for

We are looking for someone with excellent customer service skills, a positive attitude and an interest in technology. You will be able to demonstrate:

Good communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.
The ability to manage and prioritise a varied workload.
An organised and methodical approach to work.
The ability to work independently and as part of a team.
Experience or an understanding of supporting end users in a digital or ICT environment.
A willingness to learn and develop new technical skills.
An understanding of digital security principles and good IT practices.
Experience configuring and supporting devices, software and digital systems would be advantageous.

Technologies you may support

The role offers exposure to a wide range of technologies and business systems, including:

Microsoft 365, Active Directory, Azure, Intune and Endpoint Management.
Oracle Fusion and LiquidLogic applications.
ServiceNow and other corporate business applications.
Windows 10 and Windows 11 devices.
Android and iOS mobile devices.
Printing, scanning and other end-user technologies.

For full details of the accountabilities and responsibilities attaching to this role please refer to the Job Description & Person Specification.

For an informal discussion about this role, please contact: [email protected]

Why join us?

This is an excellent opportunity for someone looking to start or develop a career in ICT support. You'll gain experience across a broad range of technologies while working in a customer-focused environment, supported by experienced colleagues who will help you develop your technical skills and knowledge.

Lancashire County Council also offers a range of benefits, found on our website here .

This is a hybrid role based at County Hall, Preston, combining office and home working.

We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the right to work in the UK, your application will not be considered.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description and Person Specification

Apply Now

Refine Your Search

technical support jobs in blackburn, lan

ICT Support Analyst

Technical Support Advisor (Night Shift)

1st Line Support IT Engineer

Software Support Engineer - SQL

IT Service Desk/Site Engineer

Tech Onboarding & Support Specialist

Tech & Customer Support Advisor

IT Support Manager

Customer Support Technician - Gamma Business

Frontline Support Agent

Application Support Technician

Helpdesk Manager

Technology Technician

School Applications Officer

Technical Support Operator

IT Support Engineer

Technical Support Advisor

IT Support Technician Apprentice

System Support Specialist - North America

IT Service Desk Analyst

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