Customer support & client services occupations Work, Jobs in Balfron, Stg (with Salaries)

Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Counter Sales
EECOL —Airdrie
- £23.79 - £29.74 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
Customer Service Advisor
TrustFord —Glasgow
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Customer Service Advisor
Allied Vehicles —Glasgow
- £0.01 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Annual leave
Quick apply
14d
Client Service Specialist
Howden Group Holdings —Glasgow
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Help Desk Assistant - Facilities
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Word
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
3h
Contact Centre Agent x 2
Strathclyde Partnership for Transport —Glasgow
- £21,819 - £27,715 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
10d
Helpdesk Coordinator
OCS Group —Glasgow
- Overtime
Quick apply
2d
Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
7d
Team Leader
Scottish Power —Glasgow
- £45,400 - £56,750 a year
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
3d
Customer Service Advisor (Zero Carbon Living)
OVO Energy —Glasgow
- £26,794 - £27,641 a year
- Full-time
- Continuous improvement
- Travel
- Work from home
- Employee discount
Quick apply
Service Advisor
Laings —Glasgow
- £26,000 - £28,000 a year
- Full-time
- Writing skills
- ERP systems
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
4d
Customer Service Agent
The Wheatley Group —Glasgow
- Temporary
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
8d
Customer Service Advisor - Glasgow
Angard Staffing —Glasgow
- £13.93 an hour
- Temporary
- Word processing
- Computer literacy
- English
- Annual leave
Customer Service Administrator
Capita —Glasgow
- From £27,248 a year
- Full-time
- Financial services
- Employee discount
2d
Retentions Agent
Optical Express Group —Glasgow
- From £27,040 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
9d
Customer Retention Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Communication skills
- Negotiation
14d

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customer support & client services occupations jobs near balfron, stg

Customer Success Manager

LEAP Legal Software -
Glasgow

Quick apply

Job details

Full-time
£48,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Xero
Bachelor's degree
Accounting
Organisational skills
Account management
Communication skills
Time management

Full job description

The Role

Customer Success Manager - LegalTech

Location: Glasgow (Hybrid) | Permanent | Full-Time

Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.

About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity

Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one.

You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post-implementation follow-ups, you will provide hands-on support both on-site and face-to-face, ensuring clients feel confident integrating LEAP into their daily operations.

This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business-as-usual.

Requirements

What you'll do

Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention
Act as a trusted advisor and subject matter expert for LEAP software
Support customers across Scotland to maximise value from their LEAP case management software
Promote adoption of the full LEAP product suite, including new features and functionality
Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
Proactively address customer concerns and resolve issues in collaboration with internal teams
Deliver onsite and remote training sessions to support product adoption and best practice use
Engage with customers throughout their lifecycle to ensure continued success with LEAP
Identify opportunities to develop reference customers and support new business initiatives
Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices

What you'll bring

3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role
Experience managing customer renewals and maintaining service quality
Willingness to travel across Scotland approximately 2 to 3 days per week
Excellent organisational and time management skills
Strong written and verbal communication skills
Self-motivated, disciplined, and able to work independently
Passion for technology and helping customers succeed with software
Ability to clearly explain solutions and workarounds in a simple, concise way
Full UK driving licence and access to a car (car allowance provided)
Professional, articulate, and well presented
Strong working knowledge of Microsoft Word, Excel, and Outlook

Desirable

- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors’ Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application

Benefits

What you'll get

Career & Growth

Generous professional development fund
Support for training, learning, and career progression

Health & Wellbeing

Private health insurance (including dental and optical)
£80 monthly gym contribution
Employee Assistance Programme
Life insurance cover

Financial Benefits

8% employer pension contribution
PerkBox membership with discounts and rewards
Cycle to Work scheme
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

25 days annual leave + 8 bank holidays
Enhanced parental leave
One paid volunteer day each year for a charity of your choice

Work environment

Friendly, supportive, and driven culture
Free healthy breakfast, light lunch, and snacks
Regular socials

Life at LEAP
Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 14th August 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

Quick apply

Refine Your Search

customer support & client services occupations jobs in balfron, stg

Customer Success Manager

Counter Sales

Customer Service Advisor

Client Service Team Leader 24/7 shift pattern

Customer Service Team Manager

Customer Service Advisor

Client Service Specialist

Customer Service Representative

Help Desk Assistant - Facilities

Contact Centre Agent x 2

Helpdesk Coordinator

Specialist Customer Service Advisor

Team Leader

Customer Service Advisor (Zero Carbon Living)

Service Advisor

Customer Service Agent

Customer Service Advisor - Glasgow

Customer Service Administrator

Retentions Agent

Customer Retention Executive - Glasgow

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