Service controller Work, Jobs in Raunds, Nth (with Salaries)

Controller/Planner
EMED Group —Peterborough
- £13.75 an hour
- Full-time
- Nursing home
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior Information Management
Mace —Peterborough
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
HGV Technician
RH COMMERCIAL VEHICLES —Northampton
- Up to £20 an hour
- Overtime
- Mentoring
- In-person
- Automotive diagnostics
- Free parking
- Health & wellbeing programme
Quick apply
7d
Loose Items Controller
Cox Automotive —Huntingdon District
- £27,500 a year
- Full-time
- Communication skills
- Employee discount
Workshop Chargehand
NRG Riverside —Wellingborough
- £43,500 - £46,750 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Management Accounts Assistant
TSI Incorporated —Kempston
5d
Shift Manager - Nights
Evri —Peterborough
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
12d
HGV Technician Shift Supervisor
RH COMMERCIAL VEHICLES —Northampton
- From £22 an hour
- Overtime
- Customer service
- Supervising experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
7d
Hire Controller
SunbeltRentals —Milton Keynes
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Financial Controller
CITB —Peterborough
- £67,162 a year
- Full-time
- Analysis skills
- Presentation skills
- Team management
- Employee assistance programme
4d
Management Accountant
Charis Grants Ltd —Peterborough
- Full-time
- Microsoft Excel
- Data analysis skills
- English
- Free parking
- Life insurance
Quick apply
6d
Credit Controller
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme
Distribution Administrator
Great Bear —Desborough
- £15.05 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations & Engineering Support Controller
Dawsongroup —Milton Keynes
- Full-time
- Customer service
Quick apply
Bodyshop MET Technician
Gemini Accident Repair Centres —Huntingdon
- Full-time
- Quality control
- In-person
- Hand tools
- Free parking
- Employee discount
Quick apply
7h
Senior Accountant
Mastercard —Peterborough
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Compliance Advisor (Security and Vetting)
Cranfield University —Cranfield
- £29,363 - £30,119 a year
- Full-time
- Research
- Databases
- University
Qualified Bus Driver
Stagecoach —Kettering
- £15.30 - £23.99 an hour
- Overtime
- Customer service
- School
- Employee assistance programme
- Employee discount
Light Vehicle Technician/ workshop controler
Junction 17 Cars —Peterborough
- From £35,000 a year
- Full-time
- Maintenance
- In-person
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
6h
Credit Specialist
GXO Logistics —Northampton
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme

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Controller/Planner

EMED Group -
Peterborough

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Job details

Full-time
£13.75 an hour
5 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Referral programme
Sick pay

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Transport schedule optimization
Customer service
Delivery scheduling
Stakeholder liaison
Route planning
Internal department liaison
Patient service
Organisational skills
Customer interaction
Patient record updating
Transport scheduling
Communication skills
Rota coordination

Full job description

We have a fantastic opportunity for a Controller/Planner to join our team based in Peterborough due to continued company growth.

We are looking for organised, analytical individuals with a passion for route planning and logistics. As a Controller/Planner, you will plan and control a high-volume, time-critical transport operation, scheduling booked journeys to meet time-bound KPIs (including on-time arrivals, turnaround/collection times and timely return home).

The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, allocating patients to the appropriate vehicle type and the appropriately skilled crew (based on mobility/clinical and safety requirements), as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation and protect KPI performance throughout the day.

This is a full-time role (5 days out 7) with shifts scheduled between 07:00-15:00 and 12:00 - 20:00

What benefits can you expect.

Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
Company sick pay covering full salary for 20 days after 2 years’ service.
24/7 online/telephone GP Consultation and access to prescriptions.
2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
Hospital cash plan benefits with sickness protection scheme.
Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
Access to mental health consultations.
Access to physiotherapy consultations.
Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
Financial guidance re retirement planning, tax savings and state benefits.
Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
Refer a Friend recruitment incentive scheme with financial rewards.
The EMED foundation, to provide support to colleagues and our local communities.
Pension Scheme.
Blue Light Card.
Uniform provided.
EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
Flu vaccination (through an internal campaign in Autumn/Winter).

Main Duties:

Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable and that each journey is scheduled within contracted time windows.
The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets including on-time arrivals for appointments and return journeys within agreed times. You will match demand to capacity in real time, allocating the right vehicle and the right crew skill mix to each patient journey.
To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
Maintain accurate and up to date patient records. Ensure good housekeeping within the main operating system.
Maintaining and enhancing the performance and quality of service offered to patients and customers.
Dealing promptly, professionally, and efficiently with all internal and external telephone calls received, taking appropriate action using your own initiative where required.
Liaising with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
Maintain end-to-end journey flow across all control areas through effective liaison with colleagues and site stakeholders, prioritising work and resolving urgent issues as they arise (e.g. late running, cancellations, vehicle issues and capacity constraints), using dynamic re-planning, rapid reallocation of resources and escalation in line with local procedures to minimise KPI impact.

Successful candidates will have:

- Experience of working in a regulated, complex, time-critical operational environment.
- Desirable experience of working in logistics, control, route planning or analytical roles.
- Desirable experience working to time-critical KPIs/service level targets and using operational systems to monitor performance, prioritise work and take corrective action.
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- Commitment to delivering a high-quality, customer-focused service.
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
- Strong problem-solving skills.
- Meticulous attention to detail.
- Excellent organisational skills with proven ability to multi-task and prioritise as required.
- Ability to stay calm under pressure and use initiative

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

Quick apply

Refine Your Search

service controller jobs in raunds, nth

Controller/Planner

Senior Information Management

HGV Technician

Loose Items Controller

Workshop Chargehand

Management Accounts Assistant

Shift Manager - Nights

HGV Technician Shift Supervisor

Hire Controller

Financial Controller

Management Accountant

Credit Controller

Distribution Administrator

Operations & Engineering Support Controller

Bodyshop MET Technician

Senior Accountant

Compliance Advisor (Security and Vetting)

Qualified Bus Driver

Light Vehicle Technician/ workshop controler

Credit Specialist

I want to receive the latest job alerts for service controller in raunds, nth

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