Service desk analyst Work, Jobs in Three Rivers, Hrt (with Salaries)

Service Desk Analyst: On Client Site in Watford
Codestone —London
- In-person
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
5d
Technology Support Group Technician
UPS —London
- Full-time
- Microsoft Outlook
- English
- SharePoint
1d
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
10d
Support Engineer
PolyAI —London
- Hybrid work
- English
- AI
- Analytics
- Annual leave
- Work from home
Quick apply
10d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
Service Desk Analyst - 6 Months Contract
PA Housing —Sunbury
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
Desktop Support Analyst (6 month FTC)
Sony Music Entertainment Canada —London
- Google Suite
- Azure
- Windows
1d
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Mentoring
Quick apply
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Writing skills
- SQL
- Scripting
Quick apply
Senior Support Analyst
MRI Software —London
- Full-time
- SQL
- Communication skills
.NET Application Support Engineer
Atos —London
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree
2d
Equities Business support
TD Bank —London
- Full-time
- Analysis skills
- Communication skills
- Annual leave
8d
Application Support Analyst | Energy Trading Operations
Marex —London
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
AI Business Partner - Builders
Janus Henderson —London
- Hybrid work
- Master's degree
- Software development
- Financial services

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Service Desk Analyst: On Client Site in Watford

Codestone -
London

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Incident documentation
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Help desk

Full job description

About the Role

We're looking for a Service Desk Analyst to join our Managed Services team, based on-site at a customer location in Watford. This is a front-line role where you'll be the first point of contact for technical issues and service requests and the person who makes sure every query is owned, progressed, and resolved.

As this is an on-site role, you’ll also be the “walk-up” point of contact for users who come directly to IT with issues and requests, providing a calm, professional first response and clear updates throughout. You’ll be trusted to manage your own day-to-day workload, prioritise competing demands, and take ownership of incidents from initial triage through to resolution or escalation working proactively and independently, with in-house colleagues and remote support from the wider team when needed.

What You'll Be Doing

Handling incoming incidents and service requests via phone, email, and instant messaging, logging everything accurately in the customer's ITSM tool
Taking ownership of issues from first contact through to resolution, keeping users updated throughout
Triaging and resolving faults within your expertise, and escalating intelligently when required
Communicating clearly with both end users and internal resolver teams to keep tickets moving
Supporting systems including MS Office, Windows OS, Active Directory, and remote connection tools
Producing and maintaining documentation for known issues and fixes
Working to contractual SLAs and contributing to a positive customer experience at every interaction

About Your Experience

Previous experience in a Service Desk or technical support environment, ideally with a Managed Service Provider
Comfortable working with Active Directory, Windows 10+, iOS, and Android
A natural communicator who is able to translate technical issues into plain English for non-technical users
Calm under pressure, proactive by nature, and someone who takes ownership rather than passing the buck
ITIL v3 Foundation (minimum)
Experience with Hornbill is a bonus, but not essential
Strong customer service track record and a team-first attitude

Apply Now

Refine Your Search

service desk analyst jobs in three rivers, hrt

Service Desk Analyst: On Client Site in Watford

IT Support Analyst

Deskside Support Analyst

Technology Support Group Technician

IT Operations Analyst

Support Engineer

Service Desk Technician - 6 Month FTC

Service Desk Analyst - 6 Months Contract

Application Support Analyst

Senior IT Service Desk Analyst

End User Support Analyst

Desktop Support Analyst (6 month FTC)

Senior IT Support Analyst

Market Support Analyst

Senior Support Analyst

.NET Application Support Engineer

Systems Support Analyst

Equities Business support

Application Support Analyst | Energy Trading Operations

AI Business Partner - Builders

I want to receive the latest job alerts for service desk analyst in three rivers, hrt

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