Application support engineer Work, Jobs in Lower Earley, Brk (with Salaries)

2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Software Test Engineer
MDA Space —Didcot
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Employee assistance programme
- Life insurance
IT Analyst, Field Support Engineer
Axiom Technologies —Amersham
- Full-time
3d
DevOps Engineer
Solera Holdings —Maidenhead
- Full-time
- Travel
- Scripting
1st Line Engineer - Yateley
Arc —Yateley
- SharePoint
- Computer skills
Lead Software Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Annual leave
- Work from home
System Development Engineer, ToolBelt - Builder Tools, Operator Tools, UXP2 and Cutlass.
AWS EMEA SARL (UK Branch) —Thames Valley
- Full-time
- DevOps
Technical Service Specialist
Jenoptik AG —Farnborough
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
Embedded Linux Software Engineer
MDA Space —Farnborough
- Employee assistance programme
- Life insurance
Sr. Software Engineer
MDA Space —Didcot
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Employee assistance programme
- Life insurance
Senior Software Engineer
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Senior Software Engineer (Full Stack)
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Agile
- Annual leave
- Work from home
Software Engineer - NextGen Academy
Rocket Software —Newbury
- Full-time
- Hybrid work
- Software troubleshooting
- Engineering
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Software Service/Automation Field Engineer
Hyster-Yale Group —Frimley
- Full-time
- Travel
- Up to 25% travel
VHDL Firmware Engineer
ALTEN —Reading
- £35,000 - £65,000 a year
- Full-time
- Engineering
- Master's degree
- Analysis skills
- Employee assistance programme
- Life insurance
Quick apply
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- CRM software
- Doctoral degree
- Computer Science
Software Test Engineer
MDA —Didcot
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Employee assistance programme
- Life insurance
Physical Layer / Firmware, Staff Engineer
MDA Space —Farnborough
- Computer Science
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Software Engineer
AALTO —Farnborough
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
4d

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2nd Line Engineer - Yateley

Arc -
Yateley

Apply Now

Job details

£30,000 - £40,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Mentoring junior staff
Ticket management
Firewall
Ticket management systems
Computer networking
SharePoint
Customer support
VMWare
Training & development
Intune
Help desk

Full job description

About Arc

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.
Create, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirements.
Ensure Group Policy changes follow best practices and are clearly documented in the internal knowledge base.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:
Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

application support engineer jobs in lower earley, brk

2nd Line Engineer - Yateley

Software Test Engineer

IT Analyst, Field Support Engineer

DevOps Engineer

1st Line Engineer - Yateley

Lead Software Engineer

System Development Engineer, ToolBelt - Builder Tools, Operator Tools, UXP2 and Cutlass.

Technical Service Specialist

Embedded Linux Software Engineer

Sr. Software Engineer

Senior Software Engineer

Senior Software Engineer (Full Stack)

Software Engineer - NextGen Academy

Senior Support Services Agent

Software Service/Automation Field Engineer

VHDL Firmware Engineer

Sr Tech Support Professional - Matrikon

Software Test Engineer

Physical Layer / Firmware, Staff Engineer

Software Engineer

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