Change analyst Work, Jobs in Aldsworth, Gls (with Salaries)

Service Analyst
Oxford University Press —Oxford
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
SIOP Analyst
Ontic —Staverton
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- Hybrid work
- PMP
- Annual leave
Quick apply
QC Analyst
Oxford Nanopore Technologies —Oxford
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Senior Business Systems Analyst
Finova —Cheltenham
- Hybrid work
- Master's degree
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
2d
IT Service Management Analyst
UK Atomic Energy Authority —Culham
- £43,702 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
CRM Senior Analyst - Design & Delivery
Nationwide Building Society —Swindon
- From £33,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
4d
Finance Analyst – Global Product Innovation
Kohler —Cheltenham
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
Data Engineer
Roke —Gloucester
- Full-time
- Java
- AWS
- Python
Regulatory Reporting Analyst - Insurance
G MASS —Gloucester
- Hybrid work
Quick apply
Threat Detection Engineer
Fluidone —Gloucester
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Quick apply
Product Manager
System C —Oxford
- Full-time
Senior Analyst, UK Payroll & Benefits
Immunocore —Oxford
- Continuous improvement
- AI
- Time management
Business/Financial Analyst
Lucy Group Head Office —Oxford
- Bachelor's degree
- Travel
- Communication skills
Delivery Manager
Roke —Gloucester
- Full-time
- No degree
- Organisational skills
- Communication skills
Senior Quality Assurance Analyst
PoloWorks —Cheltenham
- Hybrid work
- Analysis skills
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
10d
Data Centre Operator
Barclays —Gloucester
- Maintenance
- In-person
- Leadership
Business Consultant
DAINTTA —Cheltenham
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Writing skills
- Business development
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Quality Engineer
Finova —Cheltenham
- Hybrid work
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
2d

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Service Analyst

Oxford University Press -
Oxford

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Job details

Benefits

Company pension
Employee discount

Qualifications

Jira
Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
User account management
Analysis skills
Service restoration
Continuous improvement
Technical support incident logging
Organisational skills
ServiceNow
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Communication skills
Help desk
Analytics

Full job description

About the Role
OUP’s digital services enable the Press to deliver its mission of advancing knowledge and learning. We serve educational and academic institutions supporting researchers, teachers and learners. Our portfolio of services includes a broad range of digital, content and data-centric platforms, web and eCommerce applications, learning & assessment services, online journals, and research platforms as well as a range of mobile apps.
The Service Analyst (SA) performs a critical role within the Press with responsibility for triaging issues, root cause analysis, providing technical recommendations, defect prioritisation and delivering BAU change. This involves the use of a variety of tools such as ServiceNow and JIRA. The Service Analyst collaborates with platform developers, internal teams, third-party partners, and discoverability partners to ensure our services meet the high expectation of customers and colleagues.
As a member of the Product Operations team, the Service Analyst will be directly involved in embedding continual improvement to the support service Product Operations provides. This role will also work closely with our strategic technology partner, helping to coach colleagues, knowledge transfer through documentation and utilising time and resource to deliver an efficient service.

Key responsibilities in this role will include:
Develop extensive and detailed knowledge of platform configurations and capabilities and maintain an awareness of new platform developments across the divisions.
Engage with customers and colleagues to deliver a high-quality experience.
Deliver high-value activities to meet key business objectives.
Work collaboratively as part of virtual team on the creation and maintenance of online products to scheduled dates as agreed with customers and internal stakeholders.
Deliver a range of proactive requests to include: access control/user account creation, content collections, homepage reconfiguration, system monitoring, analysing usage statistics and managing/developing third-party feeds etc.
Provision of escalation support to both external (customers/societies) and internal (global business units/colleagues) users through the analysis and triage of issues using problem solving skills to troubleshoot and accurately diagnose platform, content, or service issues to include root cause resolution where appropriate.
In the event of a service issue, work with the major incident management team to ensure the restoration of normal operations with minimal impact on the business, and within agreed service levels.
Identify trends and patterns to log problem records within the service and track through to resolution with third party suppliers or appropriate internal resolution teams.
Following and delivering a service in a good support framework manner (ITIL) with a caller based focus.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

About You

Essential:
The ability to work independently with strong organisational skills.
Excellent written and verbal communication skills with the ability to adapt communications for technical and non-technical parties.
Able to effectively manage and balance priorities under time pressure.
The ability to quickly pick up new tasks and learn new systems and processes.
Resourceful and have strong problem solving and analytical skills.
A good team spirit and the ability to work collaboratively.

Desirable:
Experience of working in the publishing industry.
Experience of supporting publishing platforms.
Experience in managing third party vendor and internal stakeholder relationships.
Knowledge of ITIL or other technical competencies and frameworks.

Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a discretionary annual payment.
Please see our Rewards and Recognition page for more information.

Queries
Please contact [email protected] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Apply Now

Refine Your Search

change analyst jobs in aldsworth, gls

Service Analyst

SIOP Analyst

IT Compliance Analyst

QC Analyst

Insights Manager

Senior Business Systems Analyst

IT Service Management Analyst

CRM Senior Analyst - Design & Delivery

Finance Analyst – Global Product Innovation

Data Engineer

Regulatory Reporting Analyst - Insurance

Threat Detection Engineer

Product Manager

Senior Analyst, UK Payroll & Benefits

Business/Financial Analyst

Delivery Manager

Senior Quality Assurance Analyst

Data Centre Operator

Business Consultant

Quality Engineer

I want to receive the latest job alerts for change analyst in aldsworth, gls

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