Customer resolution expert Work, Jobs in Bradford (with Salaries)

Renewables Callout Advisor
Zuno Tech Group —Leeds
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
Global Compliance Specialist
Avient —Barnsley
- Research
- Bachelor's degree
- No degree
Quick apply
8h
Sales Data Administrator Apprentice
QA Apprenticeships —Leeds
- £20,000 - £22,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- SharePoint
- Annual leave
14d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
13d
Back End Specialist Launch Team
Ball Corporation —Wakefield
- £502,500 - £723,600 a year
- Hybrid work
- English
- Continuous improvement
- Mentoring
- Employee assistance programme
Quick apply
First Response Restoration Technician
Trinity Claims —Leeds
- From £25,500 a year
- Computer literacy
- Communication skills
- Annual leave
- Life insurance
Quick apply
Technical Application Specialist, EMEA
Sun Chemical —Rochdale
- Bachelor's degree
Quick apply
Front End Specialist Launch Team
Ball Corporation —Wakefield
- £62,300 - £89,690 a year
- Hybrid work
- English
- Continuous improvement
- Mentoring
- Employee assistance programme
- Life insurance
Quick apply
Testing Manager
Yorkshire Building Society —Leeds
- £44,000 - £54,000 a year
- DevOps
- Agile
- Training & development
13d
Callout Advisor - Boilers & A/C
Zuno Tech Group —Leeds
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Annual leave
Senior BIM Coordinator - Substations
Balfour Beatty —Leeds
- Hybrid work
- Annual leave
Configurator and Technical Expert
OJC Consulting —Leeds
- Computer Science
- ERP systems
- Maintenance
- Work from home
Assistant Store Manager
Lindt & Sprungli (U.K.) Limited —Leeds
- Full-time
- Bar
- Customer service
- Analysis skills
Quick apply
8d
Supply Chain Demand Planner
Booker Group —Oldham
- Temporary
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Financial Crime Risk Manager - 12 month FTC
GoCardless —Leeds
- Annual leave
Engineer Engagement Manager
Zuno Tech Group —Leeds
- Full-time
- Conflict management
- Training & development
- Communication skills
- Annual leave
Planning Manager
Balfour Beatty —Leeds
- Conflict management
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
6d
Manager DSV and Parcel Carrier Relations
ASDA —Leeds
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Store discount
- Annual leave
SAP Record to Report Specialist
Bakkavor —Leeds
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance

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Renewables Callout Advisor

Zuno Tech Group
Leeds

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills
Solar energy
Help desk

Full job description

Renewables Callout Advisor

Leeds Office

Full Time

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Job Summary:

As a Renewables Callout Advisor, you will be the first point of contact for customers experiencing technical issues, providing prompt and efficient support. Your role involves managing emergency callouts via our admin system and other channels, coordinating with engineers, and ensuring customer satisfaction through effective communication and problem resolution.

Key Responsibilities:

Receive and handle incoming technical callout requests via phone, email, or online systems.
Assess and prioritise emergency technical repair requests based on urgency and safety considerations.
Schedule and dispatch qualified engineers or technicians to customer locations promptly.
Maintain clear, professional, and empathetic communication with customers throughout the callout process.
Record and update customer details, call logs, and job statuses accurately in the company system.
Provide basic troubleshooting guidance to customers when appropriate.
Liaise between customers, engineers, and management to ensure smooth and timely resolution of boiler issues.
Monitor ongoing callouts and follow up with customers to confirm satisfactory completion of work.
Identify recurring issues or customer feedback and report to management for process improvements.
Adhere to all health and safety regulations and company policies during call handling and coordination.

Qualifications & Skills:

Proven experience in customer service, preferably in a technical environment.
Basic understanding of Solar, EV, Battery and Heat Pump systems and common faults is an advantage.
Excellent communication skills, both verbal and written.
Strong organisational skills and ability to multitask under pressure.
Ability to remain calm and professional in high-pressure or emergency situations.
Proficient in using call management software.
Problem-solving mindset with attention to detail.
Flexibility to work outside normal business hours or on-call shifts as needed.

Benefits:

30 days annual leave + bank holidays
Private medical cover with Aviva
4 x salary Death in Service cover with Zurich
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events

After probationary period

Apply Now

Refine Your Search

customer resolution expert jobs in bradford

Renewables Callout Advisor

Global Compliance Specialist

Sales Data Administrator Apprentice

Network Operations Engineer

IT Support Engineer

Back End Specialist Launch Team

First Response Restoration Technician

Technical Application Specialist, EMEA

Front End Specialist Launch Team

Testing Manager

Callout Advisor - Boilers & A/C

Senior BIM Coordinator - Substations

Configurator and Technical Expert

Assistant Store Manager

Supply Chain Demand Planner

Financial Crime Risk Manager - 12 month FTC

Engineer Engagement Manager

Planning Manager

Manager DSV and Parcel Carrier Relations

SAP Record to Report Specialist

I want to receive the latest job alerts for customer resolution expert in bradford

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