Application support analyst Work, Jobs in Balsall Common, Wmd (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
6d
Data Governance - Senior Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Employee discount
HR Data Analyst
Homeserve —Walsall
- £33,101 - £40,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Vulnerability Management Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Business Analyst
SCC —Birmingham
- Monday to Friday
- Hybrid work
- No degree
- Agile
Senior Data Analyst
Halfords —Redditch
- Up to £57,846 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
3d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- No degree
- APIs
- AI
- Annual leave
Quick apply
Senior QA Analyst - Fixed-Term Contract
Rebellion —Warwick
- Mentoring
- In-person
- Employee assistance programme
- Employee discount
Quick apply
System Analyst/ Developer
AGCO —Stoneleigh
- Hybrid work
- Software troubleshooting
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
Housing Business Systems Analyst
Tamworth Borough Council —Tamworth
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- English
- Organisational skills
Telematics Service Desk Analyst
MSX International —Gaydon
- Up to £27,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- CRM software
- Azure
- Mentoring
Senior Business Analyst - ToM
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
13d
Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
5d
Scrum Master
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
10d
Cyber GRC Analyst
CRH International —Birmingham
- Full-time
- Hybrid work
- English
- Conflict management
Quick apply
4d
Security Cleared Data Analyst- Birmingham, Manchester,
Turner & Townsend —Birmingham
- Full-time
- Data entry
- Agile
- In-person
Quick apply
Senior Technical Business Analyst-Data Digital & Technology
Serco Group —Solihull
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
- Employee discount
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
7d

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent
6 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

application support analyst jobs in balsall common, wmd

1st Line Service Desk Analyst (Days)

Data Governance - Senior Analyst

HR Data Analyst

Vulnerability Management Analyst

Business Analyst

Senior Data Analyst

Technology Analyst - Operations (UK Remote)

Senior QA Analyst - Fixed-Term Contract

System Analyst/ Developer

Housing Business Systems Analyst

Telematics Service Desk Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

Senior Business Analyst - ToM

Business Analyst

Scrum Master

IT Service Desk Analyst

Cyber GRC Analyst

Security Cleared Data Analyst- Birmingham, Manchester,

Senior Technical Business Analyst-Data Digital & Technology

M365 Modern Workspace Specialist

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