It support manager Work, Jobs in Waltham Cross, Ess (with Salaries)

Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —London
- Full-time
- AWS
- Leadership
Senior Technical Account Manager
Ben —London
- Full-time
- Hybrid work
- Analysis skills
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply
Customer Support Lead
Searchable —London
- Full-time
- Bar
- Mentoring
- APIs
Quick apply
Technical Account Manager
SERgroup Holding International GmbH —London
- English
- Continuous improvement
- Organisational skills
Technical Lead
Advania UK —London
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Mentoring
- Phone etiquette
3d
Technical Account Manager - Supplier collaboration team
Tecsa —London
- Hybrid work
- APIs
Quick apply
Technical Support Manager
Sharp —Swanley
- Full-time
- Continuous improvement
- Team management
- Training & development
Customer Success Manager
LexisNexis —Farringdon
- Full-time
- Data analysis skills
- Organisational skills
- Time management
- Flexible schedule
Technical Account Manager, Weekend Coverage, EMEA
Harvey —London
- Weekend availability
- Communication skills
Customer Success Manager
RELX —Farringdon
- Full-time
- Data analysis skills
- Organisational skills
- Time management
- Flexible schedule
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Bachelor's degree
- Work from home
Technical Account Manager, Client Success - Magnite (SpringServe)
Magnite —London
- Full-time
- Analysis skills
- In-person
- AI
- Employee stock purchase plan
- Gym membership
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Communication skills
Head of Technical Account Management
MOBKOI —London
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
Quick apply
Equities Cash Application Support Senior Manager - Senior Vice President
Citi —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
6d
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- Training & development
- AI
AI Adoption Manager - Communities
Legora —London
- Full-time
- AI
- Analytics
11d
AI Enablement Specialist, Associate Director
Fitch Group —London
- Bachelor's degree
- Financial services
- Training & development

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Salesforce Administrator & Service Desk Lead

Triple Point -
London

Apply Now

Job details

Benefits

Company pension

Qualifications

ITIL Certification
Dashboard visualisation
DocuSign
Salesforce
Incident queue management
IT service management
Ticket management
Zendesk
Ticket management systems
Financial services
AI

Full job description

Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients.

There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work 2025 & 2026'.

If this sounds like an environment where you would flourish, then read on…

The Function & Team

The Digital and Technology team's purpose is to provide cutting-edge digital solutions that are safe and reliable whilst improving efficiency and reducing potential risks for everyone at Triple Point.

The Digital Transformation team looks after our core systems, the integration between them, and all aspects of data, from the data warehouse to reporting that provides clear insight into trends. It automates manual business processes, adopts emerging technology such as Gen/Adaptive AI, and uses Microsoft 365 tooling to make TP and our TP'ers more efficient. It also manages our outsourced Salesforce developers and quality assurance specialists to ensure delivery quality and pace.

The role

As our Salesforce Administrator & Service Desk Lead you are the day-to-day owner and single front door for the Salesforce estate. Your primary focus is business-as-usual keeping the platform running, well-supported and well-administered, on clear ITSM principles.

You work closely enough with the transformation to absorb its changes and sustain the modernised platform once it lands making this both a BAU-first role and an embedded part of the programme.

The Role’s Key Responsibilities

Own day-to-day Salesforce administration and act as the single support front door across the estate.
Run the service desk on ITSM principles manage ticket queues, prioritisation and SLAs; triage and resolve incidents and requests; and escalate cleanly.
Build and maintain the knowledge base and runbooks turning fixes into self-service and repeatable process, and spreading knowledge across the team.
Configure and maintain the platform across Sales, Service and Experience Cloud (FSC preferred) users, profiles and permission sets, flows, page layouts, reports and dashboards.
Administer the tools that surround the platform telephony / CTI (e.g. Zoom Phone, Service Cloud Voice), e-signature and document generation (e.g. DocuSign) in support of the client journey.
Own data quality and hygiene deduplication and data-quality tooling, data loads, and monitoring of declarative integrations.
Support release management and deployments alongside the delivery partner; provide first-line security administration and uphold change control and governance.
Absorb knowledge transfer from the programme and delivery partner, sustaining BAU through and beyond the transformation.

Experience

Salesforce Administrator certification, with strong hands-on administration across multiple clouds Sales, Service and Experience Cloud (FSC preferred).
Service-desk / BAU support experience with solid ITSM knowledge ticket-queue management, prioritisation, SLAs and incident / request handling.
Flow automation, security and sharing configuration, reports and dashboards, and data management.
Experience administering telephony / CTI and e-signature / document-generation tooling (e.g. DocuSign) in support of customer journeys.
Release and deployment support (change sets / SFDX awareness) and strong documentation and knowledge-base discipline.
Confident stakeholder support and communication the visible front door for platform users.

Qualifications & Desirable

ITIL Foundation (v4) or equivalent ITSM grounding.
Further Salesforce certifications Advanced Administrator, Service Cloud Consultant and / or Platform App Builder.
Experience with ITSM / ticketing platforms (e.g. Jira, ServiceNow, Zendesk) and building service-desk reporting.
Financial services or other regulated environment.
Data-quality tooling (e.g. Cloudingo or similar) and awareness of adjacent finance and business systems.
Exposure to AI-assisted administration, operations and agentic solutioning.

Why Join us?

You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued.
Be part of a growing and innovative team leading the way in tech solutions.
We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression.
Opportunities for professional development and career progression.

At Triple Point, high performance means living our values every day:

Stay Curious.

Be Generous.

Take Thoughtful Action.

Pull Together.

Own It.

In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement.

Triple Point offers a wealth of benefits including a contributory pension, hybrid/flexible working and ongoing learning and development opportunities. Check out our comprehensive list of benefits .

Apply today for further information!

Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees. Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company.

Our aim is to create a welcoming and diverse work environment where people from all walks of life feel valued and supported. We actively encourage individuals from various backgrounds to apply for job vacancies and become part of our team.

STRICTLY NO AGENCIES

You can find a link to our candidate privacy notice .

Apply Now

Refine Your Search

it support manager jobs in waltham cross, ess

Salesforce Administrator & Service Desk Lead

Technical Account Manager, Enterprise Support, WWPS-UKGI

Senior Technical Account Manager

Managed Services - First Line Support Team Lead

Customer Support Lead

Technical Account Manager

Technical Lead

Technical Account Manager - Supplier collaboration team

Technical Support Manager

Customer Success Manager

Technical Account Manager, Weekend Coverage, EMEA

Customer Success Manager

Technical Lead, Professional Services

Technical Account Manager, Client Success - Magnite (SpringServe)

EMEA Client Facing Technology Enablement Lead

Head of Technical Account Management

Equities Cash Application Support Senior Manager - Senior Vice President

AI Enablement Lead

AI Adoption Manager - Communities

AI Enablement Specialist, Associate Director

I want to receive the latest job alerts for it support manager in waltham cross, ess

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