Application support analyst Work, Jobs in Belper, Dby (with Salaries)

Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Cloud Solutions Analyst
RLDatix —Melbourne
- Hybrid work
- Azure
IT Application Support
Advanced Supply Chain Group —Sheffield
- £30,000 - £43,000 a year
- Full-time
- Hybrid work
- Annual leave
Senior Solutions Analyst - Decisioning
Experian —Nottingham
- Full-time
- Hybrid work
- Agile
- Financial services
- Leadership
- Annual leave
Quick apply
2d
SAP BW and Datasphere Consultant
Boots —Nottingham
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
13d
Systems Business Analyst
Brush Group —Loughborough
- Hybrid work
- ERP systems
- Team management
- Training & development
- Employee assistance programme
- Life insurance
Fulfillment Technology Analyst, Derby DC (f/m/x)
HelloFresh —Derby
- English
- Analysis skills
- Travel
- Employee assistance programme
- Gym membership
Quick apply
22h
Salesforce Developer
JCB —Rocester
- Full-time
- Salesforce
- DevOps
- Organisational skills
- Gym membership
Senior Business Analyst
Greencore Group —Worksop
- Full-time
- Mentoring
- Training & development
- Employee discount
- Life insurance
Senior Solutions Analyst - Decisioning
Experian Information Solutions —Nottingham
- Full-time
- Agile
- Financial services
- Leadership
- Annual leave
2d
Salesforce Solutions Architect
Cooper Parry —Derby
- Full-time
- Salesforce
Senior Business Analyst (HR)
Greencore Group —Worksop
- Full-time
- Bachelor's degree
- Mentoring
- Training & development
- Employee discount
- Life insurance
Solution Architect - Retail & Supply Chain
Boots —Nottingham
- Full-time
- In-person
- Employee assistance programme
- Employee discount
Business Analyst – Risk and Control
Delta Capita —Sheffield
- Up to £400 a day
- Full-time
- Hybrid work
- APIs
- Agile
- Financial services
Quick apply
Service Tooling Analyst (Maternity Cover)
Saint Gobain —Loughborough
- Hybrid work
- SharePoint
Quick apply
8d
Business Performance Specialist
Veolia ES Sheffield Limited —Sheffield
- Up to £36,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Employee discount
Quick apply
8d
Oracle APEX Software Developer
DNV —Loughborough
- Full-time
- Hybrid work
- Software troubleshooting
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
RBC Brewin Dolphin – Commercial Intelligence Manager, Intermediaries
Royal Bank of Canada —Nottingham
- Full-time
- Management
- Analysis skills
- Bachelor's degree
5d
3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Communication skills

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Second Line Analyst

Computacenter -
Nottingham

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Job details

Qualifications

Microsoft Word
Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Incident documentation
Network infrastructure
Technical support incident logging
Organisational skills
Customer support
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Location: UK - Nottingham | Job-ID: 219599 | Contract type: Standard | Business Unit: Information Technology

Life on the team

An opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenter’s Global Command Centre.

This will be a busy and exciting time for the right candidate, and an opportunity to help strengthen the team structure to ensure that our contracted services are delivered on time and in line with our customers’ expectations.

You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.

You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.

You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery and its projected timeline, maintaining communications and updates with all internal and external stakeholders.
We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to is a high flying and a flagship one for us.

The position supports the business and our customers on a 24 x7 rotated basis.

What you’ll do

Batch Monitoring and Management
Event/Alert Monitoring and Management
Incident Management - respond and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Adhere to customer and Computacenter Security Policies
Assist with Event Reduction/Shift Left activities/Automation Plans
Contribute to and use Company and customer procedures
Participate in team and function meetings
Utilise the Incident Management tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records
To monitor and update the call management system as
Assist with SLA reporting

What you’ll need

To either have current SC clearance or meet the qualification criteria
High level technical skill in iSeries platform plus a good technical working knowledge of SQL, Wintel, Messaging, Patching and Operations would be highly beneficial.
Some Network Infrastructure support experience / exposure at a second line level
Working knowledge of application, incident management tool with quality incident management skills.
Experience in a 2nd Line Support, with demonstrable experience of resolving incidents for multiple customers
Ability to work on own initiative, address and resolve problems in a pressurised environment.
Ability to resolve incidents in the server environment/operating systems used by the customer
Excellent organisational skills, able to take a methodical approach to service issues
Contributes to, supports and works within the team
Excellent communication and interpersonal skills
Able to work under pressure
Good customer skills

We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework

Additional information

Country: UK
Location: Nottingham
Hours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7am

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

application support analyst jobs in belper, dby

Second Line Analyst

Cloud Solutions Analyst

IT Application Support

Senior Solutions Analyst - Decisioning

SAP BW and Datasphere Consultant

NOC/NSCC Technician I

Systems Business Analyst

Fulfillment Technology Analyst, Derby DC (f/m/x)

Salesforce Developer

Senior Business Analyst

Senior Solutions Analyst - Decisioning

Salesforce Solutions Architect

Senior Business Analyst (HR)

Solution Architect - Retail & Supply Chain

Business Analyst – Risk and Control

Service Tooling Analyst (Maternity Cover)

Business Performance Specialist

Oracle APEX Software Developer

RBC Brewin Dolphin – Commercial Intelligence Manager, Intermediaries

3rd Line Infrastructure Engineer

I want to receive the latest job alerts for application support analyst in belper, dby

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