Technical support occupations Work, Jobs in Oldham, Gtm (with Salaries)

Tech & Customer Support Advisor
Fusion Fibre Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Free parking
- Work from home
Quick apply
6h
IT Service Desk Analyst
Stagecoach —Stockport
- Full-time
- Computer networking
- Employee discount
7d
Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
4d
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- CRM software
- Communication skills
- Gym membership
Quick apply
IT Apprentice
Presspart —Blackburn
- Full-time
- Windows
- Continuous improvement
- Computer networking
- Free parking
- Profit sharing
Quick apply
12d
Tech Onboarding & Support Specialist
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Organisational skills
EUC Engineer
CGI —Manchester
- Full-time
- Continuous improvement
- Communication skills
Quick apply
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Travel
- SharePoint
- Communication skills
Quick apply
Customer Support Technician - Gamma Business
Gamma —Manchester
- Full-time
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
3h
Service Desk Agent
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Full-time
- Analysis skills
- Annual leave
18h
Application Support Engineer
Zenith —Altrincham
- £30,000 - £36,000 a year
- Agile
- Communication skills
- Free parking
- Annual leave
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
IT Technician
Trafford Council —Trafford
- £25,989 - £28,142 a year
- Monday to Friday
- School
4d
IT Service Desk Analyst
EMR Group —Warrington
- Full-time
- Computer networking
- Annual leave
Quick apply
5d
Digital & AI Support Technician Apprentice
QA Apprenticeships —Rochdale
- £20,000 - £23,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- AI
- Communication skills
- Free parking
- Annual leave
Technical Support Engineer – Lab Informatics
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
14d
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- English

I want to receive the latest job alerts for technical support occupations in oldham, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near oldham, gtm

Tech & Customer Support Advisor

Fusion Fibre Group
Warrington

Quick apply

Job details

Permanent | Full-time
£26,000 - £27,000 a year
6 hours ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Company events
On-site parking

Qualifications

Live chat
CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Multilingual
Client engagement
Incident queue management
Ticket management
English
Complaint handling
Analysis skills
Ticket management systems
Technical support incident logging
Telecommunication
Customer interaction
Communication skills
Add-on sales
Help desk

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Tech & Customer Support Representative to join our Technical Support. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. If you are passionate about helping others and possess strong communication skills, we would love to hear from you.

Responsibilities
To assist, responding quickly and effectively to Support enquiries via phone, email, Live Chat or our ticketing system:

meet service targets agreed by the business
use the internal ticket system, ensuring that support requests are logged and responded to correctly, in line with the Quality Framework
assist customers with Technical or Account/Billing queries, including diagnostics through to fault resolution
Assist with router set-up and support customers to activate their connection calculate and request service credits where applicable, managing Customer expectations on value and timescales
request the addition of charges to an account following a fault if the visit is deemed Customer Payable
own and case manage any complex issues until full resolution, managing the Customer Experience and ensuring they are kept up to date throughout
respond to Engineer requests for Provisioning and troubleshoot/escalate any errors
Appointing and re-appointing Engineer visits
send maintenance and fault/outage alerts in line with internal process
Support Customers with level 1 Complaints and Damage Claims, following the internal complaints process and escalating appropriately.
Complete internal admin Tasks as and when required to support the customer order journey and lifecycle.
Recommend additional products and services when appropriate to meet the customer needs.

Experience

Proven experience in a customer support or call centre environment is preferred
Strong communication skills, with the ability to engage confidently with diverse clients
Proven experience in Telecoms Tech Support is desirable
Experience CRM software is desirable
Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail
Excellent analysis skills to assess customer needs and identify appropriate solutions

This role offers an engaging work environment where your communication skills and multilingual abilities will be valued. We are committed to supporting your professional development within a collaborative team dedicated to delivering outstanding customer service.

Pay: £26,000.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking
Work from home

Experience:

Telecommunication: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in oldham, gtm

Tech & Customer Support Advisor

IT Service Desk Analyst

Technical Support Agent Level 2

System Support Specialist - North America

IT Apprentice

Tech Onboarding & Support Specialist

EUC Engineer

3rd Line Support Engineer

IT Support Technician

Customer Support Technician - Gamma Business

Graduate Software Support Engineer

Service Desk Agent

Application Support Engineer

3rd Line Support Engineer

3rd Line Support Engineer

IT Technician

IT Service Desk Analyst

Digital & AI Support Technician Apprentice

Technical Support Engineer – Lab Informatics

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

I want to receive the latest job alerts for technical support occupations in oldham, gtm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected