Customer service Work, Jobs in Bideford, Dev (with Salaries)

Customer Service Manager
Ruby UK Ltd —Beaworthy
- £30,000 - £40,000 a year
- Weekend availability
- CRM software
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
Receptionist
mydentist —Great Torrington
- From £12.97 an hour
- Part-time
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Administrator
hireful —Barnstaple
- From £28,000 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Front desk
- Annual leave
Quick apply
6d
Customer Service Agent
Crew Clothing Head Office —Braunton
- Full-time
- Communication skills
Quick apply
8d
Assistant Manager
Wickes —Barnstaple
- Full-time
- Computer literacy
- Travel
- Retail management
- Employee discount
Administrator/Receptionist
Hartland Surgery —Bideford
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Annual leave
Quick apply
4d
Email Marketing, CRM & Customer Lifecycle Executive
EQUIDRY Limited —South Molton
- £30,000 - £35,000 a year
- Full-time
- In-person
- Analytics
- Free parking
- Employee discount
Quick apply
7d
Sales Assistant (Weekends - Part-time 24 hrs p/w)
Budgens Fore Street —Okehampton
- £12.75 an hour
- Part-time
- Customer service
- Merchandising
- Cleaning
- Paid training
- Annual leave
Quick apply
11d
Sales Assistant
Superdrug —Barnstaple
- £9.75 - £13.00 an hour
- Customer service
- Communication skills
- Store discount
- Employee discount
Customer Sales Advisor
Halfords —Barnstaple
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Retail Assistant - Part Time
Farmfoods —Barnstaple
- £10.95 - £12.81 an hour
- Part-time
- Customer service
- School
- Annual leave
- Employee discount
Quick apply
1d
Barista/Coffee Shop Assistant
Dunelm —Barnstaple
- £8.00 - £12.71 an hour
- Weekend availability
- Serving
- Customer service
- Restaurant
Service Colleague
ASDA —Barnstaple
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Sales Assistant
Animal —Bude
- £11.40 - £12.71 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
5d
Retail Customer Advisor (Barnstaple) - 12 hours
Three UK —Barnstaple
- £13.72 an hour
- 12 hour shift
- Employee discount
Quick apply
14d
Sales Assistant (40 hours per week)
Whitehouse Services —Okehampton
- £13 an hour
- Weekend availability
- Customer service
- Cleaning
- In-person
- Paid training
- Annual leave
Quick apply
11d
Administrator / Receptionist
Neetside Surgery —Bude
- From £12.75 an hour
- Part-time
- Customer service
- Word processing
- Computer literacy
- Health & wellbeing programme
- Annual leave
Quick apply
Admin Assistant
Specsavers —Barnstaple
- £8.20 - £12.91 an hour
- Part-time
- Administrative experience
- Organisational skills
4d
Sales Executive
WeBuyAnyCar —Barnstaple
- Up to £28,200 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
6d
Retail Supervisor
Toolstation —Bude
- £13.76 an hour
- Full-time
- Customer service
- Employee discount
14d

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Customer Service Manager

Ruby UK Ltd -
Beaworthy

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

CRM software
Internal department liaison
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Time management

Full job description

Customer Service Manager

Job Type: Full Time, Permanent

About Ruby UK Ltd

Ruby UK Ltd is a family-run business specialising in the manufacture and supply of high-quality timber products throughout the UK. We pride ourselves on delivering exceptional customer service and building lasting relationships with our customers.

We are looking for an experienced Customer Service Manager to lead our customer service department, ensuring every customer receives a professional, efficient and friendly experience from enquiry through to aftersales support.

The Role

This is a varied, hands-on management role where no two days are the same. You will be responsible for overseeing the customer service team, managing customer relationships, improving processes and working closely with our manufacturing, logistics and sales teams to ensure the highest level of customer satisfaction.

The successful candidate will be confident in managing people, resolving complex customer queries and identifying opportunities to improve the overall customer experience.

Key Responsibilities

Lead, motivate and develop the Customer Service team.
Manage the day-to-day running of the customer service department.
Deal with escalated customer enquiries and complaints professionally and efficiently.
Monitor customer satisfaction and identify areas for continuous improvement.
Develop and implement customer service procedures and best practices.
Work closely with production, logistics and sales to ensure customer expectations are met.
Manage customer communication regarding deliveries, lead times and aftersales support.
Review customer feedback, Trustpilot reviews and complaints to identify trends and implement improvements.
Produce customer service reports and departmental KPIs.
Support recruitment, induction, training and performance management of customer service staff.

About You

We're looking for an experienced and driven Customer Service Manager who is passionate about delivering exceptional customer experiences and leading a high-performing team. This role would suit someone who genuinely wants to make a difference, take ownership of the customer journey and play an active role in driving the business forward.

The ideal candidate will have:

A minimum of two years' experience in a Customer Service Management role.
Proven experience managing, motivating and developing a customer service team.
Excellent leadership, communication and interpersonal skills.
Strong organisational and time management abilities, with the ability to prioritise multiple tasks in a fast-paced environment.
Excellent IT skills, including confidence using Microsoft Office and CRM or order management systems.
A calm, professional and solutions-focused approach when dealing with challenging situations and customer escalations.
The confidence to make decisions and take ownership of issues through to resolution.
A proactive mindset with a passion for continuous improvement and identifying ways to enhance both customer satisfaction and internal processes.
A willingness to get involved across the wider business, working closely with other departments to achieve the best outcomes for our customers.
The ability to lead by example, inspire others and promote a positive, supportive working culture.
Experience within manufacturing, construction, timber, builders' merchants or a similar product-based environment would be highly advantageous but not essential.

We are looking for someone who doesn't simply want to manage a customer service department, but someone who wants to help shape it. We want a manager who is passionate about creating an outstanding customer experience, empowering their team to succeed, building strong relationships with customers and colleagues, and continuously looking for ways to improve how we work. If you thrive on making a real impact, enjoy working collaboratively and take pride in delivering exceptional service, we'd love to hear from you.

Working Hours

This is a full-time position, working 45 hours per week.

As part of this role, you will be required to work weekends on a rota basis to support the needs of the business. Flexibility is essential, as additional hours may be required to meet business demands.

What We Offer

Competitive salary.
Company pension scheme.
28 days Annual Leave.
Friendly, supportive family business environment.
Ongoing training and development opportunities.
Discretionary company bonus scheme.
Long-term career progression opportunities.

If you are an organised, customer-focused leader with a passion for delivering exceptional service, we would love to hear from you.

Please send your CV and a covering letter to [email protected]

Please note that applications submitted via Indeed will not be considered. Only applications sent directly to the email address above will be reviewed.

Due to the high volume of applications we receive, we are only able to contact candidates selected for an interview. If you have not heard from us within 6 weeks of submitting your application, please assume that your application has been unsuccessful on this occasion.

If you believe you have the skills, experience and passion we're looking for, we'd love to hear from you and encourage you to apply.

We look forward to hearing from you.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in bideford, dev

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Service Colleague

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Retail Customer Advisor (Barnstaple) - 12 hours

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Sales Executive

Retail Supervisor

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