Planner Work, Jobs in Ardingly, Wsx (with Salaries)

Workforce Management (WFM) Planner
Bupa —Brighton
- From £35,200 a year
- Full-time
- Communication skills
- Analytics
- Employee discount
- Gym membership
Quick apply
Chartered Planner
Dalcour Maclaren —Leatherhead
- Business development
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Customer Liaison Executive
Atlas Copco Group —Eastbourne
- Computer literacy
- Assembly
- Continuous improvement
Financial Planner (Virtual)
The Progeny Group Limited —Worthing
- £150,000 - £400,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Research
- Employee assistance programme
- Referral programme
Quick apply
Head of Weddings and Social Events
HandPickedHotels —Sevenoaks District
- Hospitality
- Hotel
- Analysis skills
- Employee assistance programme
- Employee discount
Planning Manager
Gatwick Airport Limited —Gatwick Airport
- £89,000 a year
- Hybrid work
- Databases
- Continuous improvement
- Mentoring
- Free parking
- Employee discount
7d
Merchandise Planner
Superdrug —Croydon
- Hybrid work
- Merchandising
- Analysis skills
- AI
- Store discount
- Employee discount
7d
Principal Planner
Dalcour Maclaren —Leatherhead
- Business development
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
14d
Graduate Ecologist (Environmental) - Brighton - 2027
Stantec —Brighton
- Hybrid work
- Bachelor's degree
8d
Airport Planner
AECOM —Croydon
- Full-time
- Hybrid work
- Engineering
Internal Auditor
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Analytics
Financial Planner
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
12d
Senior AI Engineer
1st Central —Haywards Heath
- Up to £75,000 a year
- Hybrid work
- Azure
- Analysis skills
- Mentoring
8d
Delivery Driver 7.5T
Blueleaf —Crawley
- £34,824 - £36,228 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Supply Chain Planner
Alliance Healthcare —Chessington
- Full-time
- Hybrid work
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Team Leader (Nights)
Morning Stars Care Ltd. —Horsham
- £14.00 - £14.75 an hour
- Weekend availability
- Team management
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
4d
Chartered Financial Planner
Benchmark Capital —Brighton
- Full-time
- Hybrid work
- Business development
- Mentoring
Client Support Executive
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
Senior Planner - Highways
Octavius Infrastructure —Reigate
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Contracts
- Annual leave
Consultant Ecologist
AECOM —Croydon
- Full-time
- Hybrid work
- Mentoring

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Workforce Management (WFM) Planner

Bupa -
Brighton

Quick apply

Job details

Full-time
From £35,200 a year

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
On-site gym
Employee mentoring programme
Free flu jabs
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Gym membership
Paid volunteer time
Life insurance
Referral programme

Qualifications

Live chat
Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Operational strategy development
Management reporting
Communication skills
Analytics
Rota coordination

Full job description

Job Description:

Workforce Management (WFM) Planner

Brighton

Full time - Hybrid 35 hours per week

Salary starting from £35,200 Per annum

We make health happen

The Planning department is an integral part of Operations across our Global portfolio, supporting the function to maintain high quality KPIs and performance standards within budgetary limits.

The WFM Planner will be responsible for analysing resource requirements and designing effective scheduling solutions that align with operational goals. You'll work closely with stakeholders to ensure that plans are not only data-driven but also practical and responsive to the evolving needs of our teams. The holder will monitor performance, carry out analysis of historic data, calculate effects of strategic or procedural changes, forecast work volumes, recommend staffing needs, carry out administrative scheduling activity, identify opportunities to maximise use of resource, provide justification for budget alterations and supply operational performance data.

How you'll help us make health happen

Analyse historical and forecasted data to create and publish short- and long-term resource plans.
Develop and deliver scheduling strategies that support operational performance and service level targets.
Collaborate with stakeholders across departments to ensure plans meet business needs and reflect how teams work in practice.
Monitor ongoing and operational performance and variance and adjust intra-day schedules to optimise resource utilisation.
Track and report on key metrics including call volumes, handle times, queue times, agent availability, and service level adherence.
Chair regular meetings to review effectiveness of current plan and departmental performance to drive ongoing improved performance and collaboration.
Identify and communicate the impact of external factors on workload volumes.
Escalate system issues and coordinate responses across relevant platforms.
Perform trend analysis to guide strategic decisions and continuous improvement.
Provide clear, actionable insights and updates to operational teams.
Act as a key point of contact for queries related to daily planning and scheduling.
Compare forecasted vs. actual data daily to identify discrepancies.
Communicate actions and updates to affected business areas.

Key Skills/Qualifications needed for this role:

Extensive familiarity with software applications including: MS Excel
Workforce Management systems (experience with TotalView / NICE IEX preferrable)
Telephony Platforms (experience with Genesys preferrable)
Email Management Platforms (experience with eGain preferrable)
Messaging and Live Chat Platforms (experience with LivePerson preferrable)
Other Workforce Management and telephony systems
Proven experience in resource planning, MI analysis, or workforce management within a customer service or operations environment.
Strong stakeholder management skills with the ability to influence and collaborate across teams.
Analytical mindset with a proactive approach to problem-solving and continuous improvement.
Excellent communication skills and the ability to translate complex data into clear, actionable plans.

Benefits:

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available

Why Bupa

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Time Type:

Full time

Job Area:

Administration

Locations:

Victory House, Brighton

Paid volunteer time, Additional leave, Referral programme, Private medical insurance, Free flu jabs, Financial planning services, Private dental insurance, Cycle to work scheme, Company pension, Gym membership, Health & wellbeing programme, Employee mentoring programme

Quick apply

Refine Your Search

planner jobs in ardingly, wsx

Workforce Management (WFM) Planner

Chartered Planner

Customer Liaison Executive

Financial Planner (Virtual)

Head of Weddings and Social Events

Planning Manager

Merchandise Planner

Principal Planner

Graduate Ecologist (Environmental) - Brighton - 2027

Airport Planner

Internal Auditor

Financial Planner

Senior AI Engineer

Delivery Driver 7.5T

Supply Chain Planner

Team Leader (Nights)

Chartered Financial Planner

Client Support Executive

Senior Planner - Highways

Consultant Ecologist

I want to receive the latest job alerts for planner in ardingly, wsx

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