Technical support analyst Work, Jobs in Chiswick, Gtl (with Salaries)

IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
13d
Service Desk Analyst - Apprentice
T-Tech —London
- Computer literacy
- Communication skills
Quick apply
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
8d
Desktop Support Analyst (6 month FTC)
Sony Music Entertainment Canada —London
- Google Suite
- Azure
- Windows
4d
End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
Application Support Analyst
Talan —London
- Full-time
- Communication skills
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
Senior Support Analyst
MRI Software —London
- Full-time
- SQL
- Communication skills
Murex Production Support Analyst
Westpac Institutional Banking —London
- Full-time
- No degree
- Communication skills
- Banking
10d
Analyst, Desktop Support - Information & Technology
StepStone Group —London
- Communication skills
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Writing skills
- SQL
- Scripting
Quick apply
Technology Support Senior Analyst
Bank of America —Bromley
- Full-time
- Customer service
- Analysis skills
- Computer networking
4d
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
13d
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree
5d
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Mentoring
Quick apply

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IT Support Analyst

Encore Global -
Uxbridge

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Job details

Full-time
£30,000 - £34,000 a year
13 days ago

Benefits

Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Operating systems
Inbound customer enquiry call handling
Software deployment
Incident queue management
GCSE
Ticket management
Microsoft Exchange
Adobe Creative Suite
Analysis skills
Service restoration
Computer hardware
Remote access software
Mobile device management
TeamViewer
Customer support
Customer interaction
Root cause analysis
Fault diagnosis and repair
Remote diagnostics
Intune
Mobile devices

Full job description

IT Support Analyst

Uxbridge, UK (UB8)

Salary: £30,000 to £34,000 (dependant on experience)

Company Benefits:

Private Healthcare after 12 months service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

Key Job Responsibilities

Customer Service/ IT Support

Monitoring of IT Support work queue and assignment of support calls.
Management of monitoring systems to respond to system alerts for incidents.
Deliver World Class Service - Successful resolution of Support incidents, service requests and tasks within agreed SLA and to a high-quality standard.
Provide support for end user support incidents, problem resolution and requests for assistance either via use of the telephone, remote control tools (i.e. TeamViewer, MS Teams etc.) or by face to face visits to the user’s desk for all Encore EMEA offices.
Value People - Deliver customer satisfaction through excellent customer service delivery skills and ensure good communication with all IT teams.
Timely escalation of issues affecting the day-to-day efficiency of the IT Support Team or multiple users within the business.
See the Bigger Picture - Operate in a well organised, efficient and professional manner when dealing with user support requests and liaising with users by telephone or at their desk.

Administration

Accurate and timely reporting and documentation.
Utilisation of correct Change and Problem Management procedures when applying changes to IT infrastructure.
Undertake project work or assignments as and when necessary.
Do the Right Thing - Ensure the integrity and security of enterprise data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
Drive Results - Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on computers. Escalate incidents as necessary.
Practice computer asset management, by guaranteeing all machines have the company standard asset management tools installed e.g., Fresh Desk configuration Management and that all processes and procedures are followed when machines are added and removed from the Encore domain.
Participate in the patching of all IT Support Operating Systems and hardware using the company standard tools.
Participate in the packaging and deployment of software using the company standard tools.
Antivirus Management and Deployment.
Develop, document, and maintain policies, procedures and associated training.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

High School Diploma or GCSE equivalent required.
Experienced IT Support Analyst
An in depth understanding of desktop, applications & operating systems.
An in-depth knowledge of Windows, MacOS, Android and iOS operating systems.
Knowledge of managing Video Conferencing and Telephony software Mitel and Crestron.
Knowledge of Event production software such as Adobe Creative Suite running on Mac or Windows platform.
Accurate and conscientious with solid diagnostic and troubleshooting ability.
Highly developed technical analytical skills to determine the cause of technical problems and the resolution actions required.
Knowledge of the following technologies Printers, PC’s, Laptops, Smartphones, Network Wifi and Client VPN, Smart Room appliances (VC) and telephony.
Knowledge of Mobile Device Management tools e.g. Intune.
Working Knowledge of O365 platform tools related to end user support, Group Policy, AD and Exchange.
Good understanding of service management (ITIL).

Competencies

Responsiveness
Tech Savvy
Communicates Effectively
Action Oriented
Situational Adaptability
Strong customer service orientation
Ability to work autonomously
Self starter
Analytical and problem-solving
Attention to detail.

Apply Now

Refine Your Search

technical support analyst jobs in chiswick, gtl

IT Support Analyst

Service Desk Analyst - Apprentice

First Line Service Desk Analyst

Support Analyst (12 month FTC)

Desktop Support Analyst (6 month FTC)

End User Support Analyst

Application Support Analyst

2nd Line Support Analyst

Senior Support Analyst

Murex Production Support Analyst

Analyst, Desktop Support - Information & Technology

IT Support Analyst – Client Services & Monitoring

Market Support Analyst

Technology Support Senior Analyst

IT Operations Analyst

Systems Support Analyst

3rd Line Support Analyst

Application Support Analyst - EMEA

Application Support Analyst

Senior IT Support Analyst

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