It support Work, Jobs in Rolleston, Sts (with Salaries)

IT Technician
RMT Accountants & Business Advisors —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
12d
Infrastructure Support Officer
STAFFORD BOROUGH COUNCIL —Stafford
- £32,061 - £35,412 a year
- Full-time
- AWS
- No degree
- IT
- Free parking
- Annual leave
Quick apply
7d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
7d
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
8d
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
2d
Field Support Specialist
FOODHUB —Stoke-on-Trent
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
1d
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
7d
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
8d
Technology Support Technician
Heanor Gate Spencer Academy —Heanor
- £29,541 - £31,525 a year
9d
Community Highways Technical Support Officer
Staffordshire County Council —Lichfield
- £33,699 - £38,220 a year
- Full-time
Senior C&I Engineer - Information & Communications Technology (ICT)
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Mentoring
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
10d
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
12d
Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
7d
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
IT Infrastructure Specialist
Saur Europe —Stoke-on-Trent
- Hybrid work
- Maintenance
- No degree
- Travel
Quick apply
3d
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
IT Security Specialist
Paul Smith —Nottingham
- Hybrid work
- Annual leave
- Employee discount
3d

I want to receive the latest job alerts for it support in rolleston, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Technician

RMT Accountants & Business Advisors
Stoke-on-Trent

Apply Now

Job details

Permanent
12 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Writing skills
User account provisioning
Maintenance
Network infrastructure
User account management
IT permissions management
Network support
Organisational skills
Application support
PowerShell scripting
PowerShell
Identity & access management

Full job description

Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high‑quality accountancy firms into a national organisation with strong local presence.

We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our DPC hub. This role combines on‑site end‑user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day‑to‑day operations, delivering excellent user support, and maintaining robust local infrastructure.

Key Responsibilities

User & Desktop Support

Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues.
Act as an escalation point for complex or persistent technical incidents.
Investigate and resolve escalated technical incidents, ensuring timely follow‑up and communication.

Account, Access & Device Management

Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates.
Configure workstations, profile laptops, and ensure new starters receive an effective technical induction.
Administer Microsoft Entra and Microsoft 365, including mailbox setup, distribution lists, and security groups.

Systems Maintenance & Administration

Support local infrastructure in coordination with central IT.
Perform routine system checks, patching validation, backup checks, and monitoring activities.
Troubleshoot networking issues including connectivity, DNS/DHCP behaviors, VPN, VLANs, and wireless performance.
Assist with escalations relating to Windows Server, storage, identity, and security components.
Maintain accurate documentation for systems, configurations, and support procedures.

Security & Compliance

Support technical activities related to vulnerability management and remediation.
Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal.
Assist with triage and response to security alerts under the direction of central IT.

Vendor & Escalation Management

Coordinate with third‑party vendors and external partners to resolve technical issues or support local projects.

Collaboration with Group IT
Support initiatives relating to:

Microsoft Windows 11 endpoint environments
Microsoft 365 administration and apps
Mimecast web filtering and email security
Network maintenance and troubleshooting
Vulnerability scanning and patching using Qualys
Hardware configuration to organisational standards

Skills, Knowledge & Expertise

Essential

Solid experience in a 2nd Line role within a multisite or professional services environment.
Strong troubleshooting capability across Windows, Microsoft 365, networking, and core infrastructure.
Good understanding of identity and access management and Windows Server fundamentals.
Confident working independently on complex tasks with clear communication and accountability.
Ability to balance reactive support with operational technical responsibilities.

Desirable / Beneficial

Networking knowledge (firewalls, switching, VLANs, routing basics).
PowerShell scripting or automation experience.
Exposure to Azure administration, conditional access, security policies.
Experience supporting server or cloud operational tasks.
Understanding of backup, storage, and monitoring practices.

Belong@ Sumer

At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.

Our values represent what matters most to us and guide how we work every day:

We Shine Together
We Do the Right Thing
We Make It Count

We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

About Sumer

Sumer is a fast-growing professional services firm dedicated to championing small and medium businesses and helping communities prosper across the UK and Ireland.

Operating within a buy and build “Hub and Spoke” business model, we combine the indispensable value of leading regional practices with the tech, scale, and breadth of expertise of a national organisation.

We call this ‘The Power of Collaboration’ – an approach that delivers growth for our entire organization and all the businesses we serve.

By joining Sumer, you become part of a dynamic team committed to innovation, excellence, and the success of the businesses we support.

Department

Operations - IT

Employment Type

Permanent

Location

Stoke-on-Trent

Workplace type

Onsite

Apply Now

Refine Your Search

it support jobs in rolleston, sts

IT Technician

Infrastructure Support Officer

Mobility Support Specialist

First Line Analyst

2nd Line IT Support Technician

Senior 1st Line Support

Field Support Specialist

IT Infrastructure Support Specialist

ICT Service Delivery Manager

Technology Support Technician

Community Highways Technical Support Officer

Senior C&I Engineer - Information & Communications Technology (ICT)

IT Apprentice

Senior Network Support Engineer - Reactive

Technical Support Specialist

Senior End User Support Technician

IT Infrastructure Specialist

ICT Technician

Digital Support Specialist

IT Security Specialist

I want to receive the latest job alerts for it support in rolleston, sts

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected