Executive administrative business program manager, deepmind Work, Jobs in Ewell (with Salaries)

Customer Support Associate
Lupa Pets —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
VP, Data Center Delivery, EMEA
Overwatch Mission Critical —London
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Annual leave
10h
Enterprise Solutions Consultant (Pre-Sales)
Malt —London
- Hybrid work
- Spanish
- English
- Annual leave
Founder's Associate
Riplo —London
- Full-time
- English
- Research
- Business development
Quick apply
Marketing Senior Manager
Fortrea —Maidenhead
- 8 hour shift
- CRM software
- Marketing
- Computer literacy
5d
Customer Success Associate
Lupa Pets —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Communications & Marketing Lead
Latent Labs —London
- Full-time
- Hybrid work
- AI
Head of AI
Glot —London
- Full-time
- Hybrid work
- AI
Quick apply
Operations Associate
Lupa Pets —London
- Full-time
- Hybrid work
- Project management
- AI
- Communication skills
Quick apply
Deal Desk Strategist - EMEA
Saviynt —London
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
Principal Product Manager (Airlines / Travel / Consulting)
Thoughtworks —London
- Business development
- Travel
- Recruiting
Quick apply
9d
People Experience and Delivery Partner, DeepMind (Fixed-Term Contract)
DeepMind —London
- Bachelor's degree
- Human resources
- AI
AI Revenue Growth Manager
Keywords Studios —London
- Hybrid work
- Marketing
- Master's degree
- Business development
- Employee assistance programme
Quick apply
Research Scientist (London)
Goodfire —London
- £150,000 - £300,000 a year
- Doctoral degree
- Computer Science
- Research
5d
Junior Content Editor
Founders Forum Group —London
- Full-time
- Hybrid work
- Bachelor's degree
- AI
- Analytics
- Annual leave
- Work from home
Quick apply
12d
Demand Generation Lead
Stacks —London
- Full-time
- Hybrid work
- AI
- Analytics
Finance Partner
Ankar —London
- Full-time
- Travel
- AI
- No travel
Business Developer - Junior FX Sales
Ebury —London
- Business development
- Communication skills
Quick apply
1d
Research Scientist, Provenance, DeepMind
DeepMind —London
- Doctoral degree
- Research
- Machine learning
5d
Manager, Applied AI Engineering, DeepMind
DeepMind —London
- Engineering
- Bachelor's degree
- Machine learning
5d

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Customer Support Associate

Lupa Pets
London

Quick apply

Job details

Full-time

Qualifications

Live chat
Technical troubleshooting
Ticket management
Zendesk
Technical writing
Customer interaction
Communication skills
Debugging
Help desk

Full job description

About Us

Lupa is building a category defining product the industry has never seen before.

We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever.

The traction speaks for itself: founded in 2023 and already one of Europe's top 100 AI startups, with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. We've attracted exceptional people from the likes of Palantir, Google, DeepMind, BCG, Meta, and AWS and we're just getting started.

This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it.

In this role, you will:

Triage, investigate, and resolve customer support queries across email and live chat, owning each case through to resolution
Develop and maintain deep product knowledge, becoming the go-to expert for platform questions inside the team
Identify, document, and escalate recurring issues to Success and Product with clear context and evidence
Contribute to and maintain the internal knowledge base, writing documentation that reduces repeat queries
Represent Lupa at client events and in direct customer conversations with confidence and credibility
Monitor your response times, resolution rates, and CSAT scores, and actively look for ways to improve them

Your background looks something like:

Solid background in a customer support role ideally at a SaaS business or a consumer brand known for exceptional service
Excellent written communication, your responses are clear, concise, warm, and free of jargon
The organisational ability to manage multiple open cases simultaneously without letting anything slip
A proactive approach to product knowledge, you stay on top of new features and known issues without being reminded
Hands-on experience with Intercom, Zendesk, Freshdesk, or similar (nice to have)
Some exposure to technical troubleshooting, reading logs, understanding API behaviour, working with engineering on bug reproduction (nice to have)
Experience supporting customers in healthcare, veterinary, or a regulated industry (nice to have)

As a person, you:

Take real pride in solving problems properly, not logging a ticket and moving on, but diagnosing, fixing, and explaining
Stay calm, clear, and constructive even when customers don’t
Have a genuine drive to improve the support function, not just maintain it
Are excited to work in-person from our Paddington, London HQ (or equivalent location)
Value working with people who are kind, ambitious, and pragmatic

What does success look like in 6 months?

You can resolve any support query independently and know the product and internal processes inside out
You’re consistently hitting strong CSAT and resolution time metrics (SLAs)
Your documentation contributions are saving the team real time every week

Quick apply

Refine Your Search

executive administrative business program manager, deepmind jobs in ewell

Customer Support Associate

VP, Data Center Delivery, EMEA

Enterprise Solutions Consultant (Pre-Sales)

Founder's Associate

Marketing Senior Manager

Customer Success Associate

Communications & Marketing Lead

Head of AI

Operations Associate

Deal Desk Strategist - EMEA

Principal Product Manager (Airlines / Travel / Consulting)

People Experience and Delivery Partner, DeepMind (Fixed-Term Contract)

AI Revenue Growth Manager

Research Scientist (London)

Junior Content Editor

Demand Generation Lead

Finance Partner

Business Developer - Junior FX Sales

Research Scientist, Provenance, DeepMind

Manager, Applied AI Engineering, DeepMind

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