Technical support agent Work, Jobs in Hyde, Gtm (with Salaries)

Customer Solutions Specialist
Bright HR Limited —Manchester
- Up to £28,000 a year
- Employee assistance programme
- Employee discount
13d
Internal Recruiter
Housr —Manchester
- Hybrid work
- Annual leave
Quick apply
9d
Asset Servicing Team Leader
AJ Bell —Manchester
- From £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Training & development
- Employee assistance programme
- Gym membership
Quick apply
1d
Reinstatement Agent
Network Plus —Salford
- £30,000 - £45,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
23h
Dig Agent
Network Plus —Salford
- £30,000 - £45,000 a year
- Team management
- Recruiting
- Training & development
Quick apply
6h
Presales Consultant
Street Group —Manchester
- £40,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
1d
Senior ServiceNow Engineer
Barclays —Knutsford
- Mentoring
- Software development
- AI
Land Consultant
WSP —Manchester
- Travel
- Mentoring
- Organisational skills
Project Surveyor
Churchill Retirement PLC —Manchester
- Full-time
- Continuous improvement
- Quality control
- Travel
- Employee assistance programme
- Referral programme
11d
Global Head of Mx Support
Deliveroo —Manchester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Team management
12d
SharePoint Developer
BCN Group —Manchester
- Full-time
- Hybrid work
- Azure
- SharePoint
- Software development
- Annual leave
- Employee assistance programme
Quick apply
12d
Quality Engineer
TT Electronics plc —Rochdale
- Full-time
- Engineering
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
12h
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- Communication skills
- Life insurance
AI Engineer
Barclays —Knutsford
- Scripting
- AI
- Communication skills
Ticketing Operations Supervisor
Factory International —Manchester
- £30,055.40 a year
- Weekend availability
- CRM software
- Supervising experience
- Team management
AIOps Lead
M-KOPA —Manchester
- Full-time
- Remote
- AI
- Leadership
7d
Senior UX Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Work from home
- Flexible schedule
Quick apply
Technical Lead (Mobile)
CreateFuture —Manchester
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
Quick apply
Health and Safety Cluster Lead
Circle Health Group —Cheadle
- Up to £50,000 a year
- Full-time
- Hospital
- Presentation skills
- Travel
- Employee discount
- Life insurance
Sales Operations & Enablement Manager
Street Group —Manchester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Work from home
- Flexible schedule
Quick apply
6d

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technical support agent jobs near hyde, gtm

Customer Solutions Specialist

Bright HR Limited
Manchester

Apply Now

Job details

Up to £28,000 a year
13 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Sales persuasion
Technical troubleshooting
Client engagement
Complaint handling
Technical support
Churn prevention
Customer interaction

Full job description

Salary: Salary up to £28,000 • Location: Manchester

Customer Solutions Specialist

Salary up to £28,000

Location

Manchester

Purpose

In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying “at risk” accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business’s Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Reports to

Head of Retention & Customer Solutions UKI

Day-to-day responsibilities include but are not limited to the below:

Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised
Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced
Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk
Identify and pro-actively contact “at risk” clients to promote the benefits of our products and service and encourage implementation and usage
Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice
Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users

Key requirements Required skills and experience

Customer service experience is essential
The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs
Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
The ability to work in a fast paced environment
Able to adapt to change
Can take responsibility of own product knowledge
Able to communicate at different levels throughout the business

BrightHR Benefits

Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
Private health care cover after 5 years’ service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
Group life insurance
Eye care contribution
Free fruit (office-based staff)
Travel Season Ticket loan scheme
Milestone recognition
Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% food and drink discount
New Century 20% food and drink discount
Revolution De Cuba 20% food and drink discount
Cycle 2 Work scheme* after probationary period
On site Gym
Bright Exchange perks

Values & Behaviours

Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
We lead by example and recognise those living our values
We drive the narrative by inspiring and engaging our team
We collaborate with rigor and embrace diversity of thought
We deliver with a united voice
We take ownership by staying close to team performance by Super Coaching and Walking the Walk
We keep our approach simple and stick to the playbook to deliver on promise
We think critically and commercially, assess the situation before jumping to the solution

We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.

We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.

We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.

BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics

Apply Now

Refine Your Search

technical support agent jobs in hyde, gtm

Customer Solutions Specialist

Internal Recruiter

Asset Servicing Team Leader

Reinstatement Agent

Dig Agent

Presales Consultant

Senior ServiceNow Engineer

Land Consultant

Project Surveyor

Global Head of Mx Support

SharePoint Developer

Quality Engineer

Customer Service Agent (Italian Speaking) - Inbound B2B

AI Engineer

Ticketing Operations Supervisor

AIOps Lead

Senior UX Designer

Technical Lead (Mobile)

Health and Safety Cluster Lead

Sales Operations & Enablement Manager

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