Cloud engineer Work, Jobs in Rossett (with Salaries)

IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Software Engineer (.NET)
Optima Health —Warrington
- Up to £45,000 a year
- Full-time
- Software troubleshooting
- Agile
- Communication skills
- Paid training
- Annual leave
Senior Data Engineer
The Very Group —Liverpool
- Hybrid work
- Continuous improvement
- Mentoring
- Employee discount
Quick apply
Senior Product Manager
Qonica Communications and Digital Ltd —Liverpool
- £5,443 - £7,265 a month
- Full-time
- Product management
- Mentoring
- APIs
Quick apply
1d
Principal Platform Engineer
The Very Group —Liverpool
- Full-time
- Hybrid work
- Scripting
- Employee discount
Quick apply
IT Security Manager
Public Sector Resourcing —Warrington
- Full-time
- Hybrid work
PHP Software Engineer
Love2shop —Liverpool
- Full-time
- AWS
- Travel
- Employee discount
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Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
Senior Software Engineer - FTC
Public Library of Science —Liverpool
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Principal Software Engineer - Java
The Very Group —Liverpool
- Full-time
- Hybrid work
- Mentoring
- Software development
- Communication skills
- Employee discount
Quick apply
Principal Data Engineer
The Very Group —Liverpool
- Hybrid work
- Mentoring
- Employee discount
Quick apply
6d
Data Engineer - AI Practice Team
American Bureau of Shipping (ABS) —Warrington
- Full-time
- Computer Science
- Engineering
- Master's degree
Principal Technical Safety Engineer – Software Development
Risktec Solutions —Warrington
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Senior Backend Developer
The Granite Group —Liverpool
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- Flexible schedule
Quick apply
Engineering Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Team management
- Mentoring
- Leadership
- Employee discount
Quick apply
Senior Salesforce Engineer
PayPoint —Liverpool
- Full-time
- Travel
- Mentoring
- Agile
- Employee discount
Quick apply
9d
Senior Data Engineer
The Protein Works™ —Liverpool
- Full-time
- No degree
- AI
- Work from home
- Employee discount
Quick apply
Software Engineer III, Digital Pathology Image Management System development C#
Epredia —Runcorn
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
Senior Digital Engineer (Java)
PayPoint —Liverpool
- Full-time
- Salesforce
- Travel
- Mentoring
- Employee discount
Quick apply
9d
Senior Salesforce Engineer
Love2shop —Liverpool
- Full-time
- Travel
- Mentoring
- Agile
- Employee discount
Quick apply

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IT Support Engineer

GWA Group
Warrington

Apply Now

Job details

Full-time

Qualifications

Supplier ordering
Technical troubleshooting
Incident triage
Desktop support
Driving Licence
EDI
Incident management
Incident queue management
User account provisioning
LAN
Ticket management
Incident documentation
Case record updates
Microsoft Exchange
User account management
Procurement support
Continuous improvement
Technical support incident logging
WAN
Computer networking
SharePoint
IT incident logging
Application support
Incident log maintenance
PowerShell scripting
PowerShell
Intune
Mobile devices
Identity & access management

Full job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Role Purpose

Provide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high‑quality evidence when required.

The role acts as the first point of ownership for day‑to‑day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.

Key Responsibilities

First Line Incident Management & Triage

Log and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.
Capture minimum required evidence upfront:

screenshots and error messages
timestamps
affected users
order / case / transaction IDs
steps to reproduced
Maintain accurate and complete records in the service management system.
Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.
Maintain a weekly “Top Recurring Issues” list to support trend analysis and continuous improvement.

End‑User, Device & Workplace Support

Provide hands‑on support for:
desktops, laptops, printers, mobile devices, and peripherals
login, access, and basic connectivity issues

Microsoft 365 applications

Perform device swaps, peripheral replacements, and basic troubleshooting.
Validate Day‑1 readiness for new starters and post‑deployment checks:

Teams
Application access

connectivity and peripherals
Track repeat device issues and escalate trends.

Business & Operational Systems (First Line)

Provide first‑line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.
Capture evidence clearly and escalate confirmed system issues to Application Support.
Support user issue capture during training and early rollout phases.
Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.

Third‑Party Vendor, Devices & Connectivity Support

Work with third‑party vendors to procure end‑user devices, warehouse IT equipment, and networking services within approved budgets.
Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.
Provide first‑line support and triage for external operational and carrier portals, including
Capture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.
Track repeat vendor issues and escalate trends to senior IT for resolution.
Provide high‑quality escalation evidence to avoid churn between teams.

Escalation & Collaboration

Escalate confirmed system or backend issues to:

Application Support
Group Technical & Transformation Team (Australia)
Provide high‑quality escalation evidence to avoid churn between teams.
Support SLA tracking with third‑party providers and raise breaches where appropriate.
Participate in knowledge sharing, documentation, and continual improvement initiatives.

Skills and Experience

Essential

Experience in a 1st / 2nd Line IT Support role.
ITIL v4 Foundation required.
Basic exposure to Microsoft Dynamics 365 CE or F&O.
Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
Good understanding of user access management and account provisioning.
Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
Experience supporting office relocations or physical workplace setups.
Excellent communication, documentation, and problem‑solving skills.
Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).

Desirable (Training Provided)

Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).
Genesys Cloud platform support.
Softphone configuration and voice systems.
EDI systems and integration flows.
PowerShell scripting or automation experience.
Experience with Azure AD and Microsoft security products.

Personal Attributes

Curious, proactive, and eager to learn about modern cloud and enterprise technologies.
Calm under pressure with a customer-focused mindset.
Able to work independently but collaborate effectively with remote teams.
Strong attention to detail and documentation habits.

What We Offer

Structured development plan for enterprise systems including M365, D365, EDI, and Genesys.
Mentorship from senior architects and transformation specialists.
Exposure to modern cloud technology and global operations.
Clear pathway into advanced systems or higher‑tier support roles.

Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.

Apply Now

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