Technical support Work, Jobs in Falkirk (with Salaries)

Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
- Analytics
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
- Analytics
3rd Line Support Analyst
DataVita —High Blantyre
- Communication skills
- Annual leave
Quick apply
1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
3d
IT Support Engineer
Br-dge —Edinburgh
- Full-time
- Hybrid work
- Google Suite
- Travel
- Scripting
- Employee assistance programme
- Life insurance
Quick apply
ICT Network Services Technician
Lothian Valuation Joint Board —Edinburgh
- £35,183 - £38,540 a year
Group Technical Specialist
Peak Scientific —Glasgow
- Continuous improvement
- Training & development
- Communication skills
IT Service Desk Analyst
Lidl —Motherwell
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Store discount
- Employee discount
3d
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
1d
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Work from home
Quick apply
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
10h
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
9d
Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
18h
IT Support Technician
Complete IT Systems —Glasgow
- Full-time
Powered Access Customer Support Engineer
Nationwide Platforms —Motherwell
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Application Support Engineer
Barclays —Glasgow
- Banking
Technical Business Support Consultant
Northern Marine Group —Glasgow
- Business
- Communication skills

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Technical Analyst

NTT Ltd -
Glasgow

Apply Now

Job details

Qualifications

Technical troubleshooting
Incident queue management
Ticket management
Analysis skills
Customer support
Multidisciplinary collaboration
Application support
Root cause analysis
Fault diagnosis and repair
Communication skills
Debugging
Analytics

Full job description

The team youll be working with:
The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.

What youll be doing:
Support & Triage

Triage and respond to incoming support tickets in a timely and professional manner
Act as the first point of contact for end users for the application issues
Gather sufficient detail from users to accurately diagnose issues

Monitoring & Analysis

Monitor application logs and dashboards to identify errors or abnormal behaviour
Analyse runtime errors and system messages to understand root causes
Spot recurring themes or patterns in support issues and escalate appropriately

Troubleshooting & Debugging

Troubleshoot and debug issues to determine whether they relate to:
User error
Frontend (FE) issues
Backend (BE) issues
Reproduce issues where possible to support diagnosis and resolution
Retest solutions with users after issue resolution

Collaboration & Continuous Improvement

Work closely with frontend, backend, and product teams to support issue resolution
Work closely with end users to triage and resolve issues working with other suppliers where necessary
Help improve support processes by identifying common user errors and system weaknesses
Contribute to knowledge bases, FAQs, or guidance to reduce repeat issues

What experience youll bring:

Experience in application support, technical triage, or production support roles
Strong analytical and problemsolving skills
Ability to read logs and interpret technical error messages
Clear and confident written and verbal communication skills
Comfortable working across technical and non-technical audiences

Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R Make this the place where you belong, learn, and build your network. Make this the place whereyougrow.

what well offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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technical support jobs in falkirk

Technical Analyst

Service Desk Analyst

Technical Analyst

3rd Line Support Analyst

1st Line Support Analyst

IT Support Engineer

ICT Network Services Technician

Group Technical Specialist

IT Service Desk Analyst

Customer Service Helpdesk Assistant

IT Support Engineer

L1 Service Desk Analyst

L1 Service Desk Team Leader

IT Field Engineer - Scotland

Helpdesk Administrator

IT Support Technician

Powered Access Customer Support Engineer

IT Service Desk Analyst - Edinburgh

Application Support Engineer

Technical Business Support Consultant

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