Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
2d
252000 - Senior Information Analyst
NHS Scotland —Bothwell
- £43,231 - £52,679 a year
- Call to connect
- Analysis skills
- Communication skills
- Annual leave
- Sick pay
4d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Asset Data Analyst
GreenPower Developments Ltd —Alloa
- From £33,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- APIs
- Annual leave
- Sick pay
Quick apply
Insurance Analyst
M&G plc —Stirling
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Annual leave
12d
Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh
Deloitte —Edinburgh
- Hybrid work
- In-person
- Communication skills
11d
CASS Reconciliations Analyst
FNZ —Edinburgh
- Full-time
- Continuous improvement
- Communication skills
- Analytics
- Paid training
- Life insurance
Junior Finance Analyst
Last Mile Group —Glasgow
- Hybrid work
- Computer literacy
- Accounting
- Annual leave
- Employee assistance programme
2h
Fiscal and Statistical Analyst
COSLA —Edinburgh
- £45,671 - £50,026 a year
- Temporary
2h
General Ledger Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Employee discount
2d
Senior Analyst
Eurofins UK BioPharma Services —Livingston
- Full-time
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
5d
Portfolio Data Operations Analyst
Addepar —Edinburgh
- Financial services
- Communication skills
Quick apply
Chemistry Analyst
Eurofins UK —Livingston
- Full-time
- Writing skills
- Continuous improvement
- Communication skills
Quick apply
IT Support Analyst
Headland Archaeology (UK) Ltd —Edinburgh
- £26,238 - £29,953 a year
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Client Delivery Advocate - Analyst
iCapital —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Computer Science
- Bachelor's degree
Digital and IT Project Analyst (Fixed Term) - 6 months - Edinburgh zoo
RZSS —Edinburgh
- £25,867 - £26,514 a year
- Temporary
- Analysis skills
- Project management
- No degree
- Free parking
- Annual leave
Quick apply
6d
Energy Yield Analyst
Public Sector Resourcing —Edinburgh
- Full-time
- Engineering
- Master's degree
- Annual leave
Implementation Analyst
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- APIs
- AI
- Annual leave
- Gym membership
4d
Enterprise Services - Service Engineer
Schuh —Livingston
- Full-time
- Windows
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
2d
Technical Business Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- AI
- Annual leave
- Employee discount
3d

I want to receive the latest job alerts for application analyst in linlithgow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

Scottish Environment Protection Agency -
Motherwell

Apply Now

Job details

Permanent | Full-time
£39,725 - £43,887 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Technical troubleshooting
Desktop support
Hardware repair
Incident queue management
Ticket management
Breakdown recovery
Service restoration
Customer support
Fault diagnosis and repair
Communication skills
Mobile devices

Full job description

We are recruiting for a full time Service Desk Analyst on a permanent basis

This role will be based in our Angus Smith Building, Eurocentral, Motherwell

Your passion has never had a greater purpose

Here at SEPA, we’re connected by a passion that drives us to be purposeful in every action we take – to protect our environment. Through our expertise, we lead projects that make a difference for Scotland, and our workplaces are grounded in respect for that expertise.

That’s why, when you join us as Service Desk Analyst, you’ll discover enriching benefits, meaningful support, and opportunities to learn every day. That’s what it means to be Passionately Purposeful – for our environment, and for your career.

Work that goes beyond your desk

Experts at what we do, we work in a professional way towards our shared goals, knowing the work we do makes a genuine, lasting difference on the environment. As Service Desk Analyst, that involves:

Provide first and second line technical support to end users, managing a varied workload of incidents, service requests and complex technical issues to minimise business disruption.
Deliver face to face support through site visits and walk-in troubleshooting, taking ownership of complex end user issues, including laptop failures and critical hardware faults, through to resolution.
Balance multiple priorities effectively, maintaining Service Desk performance while managing urgent user escalations and resource intensive support cases.
Manage hardware lifecycle activities for starters, movers and leavers, including device provisioning, deployment, collection and configuration to support workforce changes.
Coordinate break fix services and hardware replacements for both office-based and remote workers, ensuring users remain productive through timely resolution and equipment fulfilment.
Support enterprise asset management processes, maintaining accurate records of IT equipment and assisting with the integration of new digital services, business transformation initiatives and transitioned Shadow IT solutions into the Digital function.

Respect for your expertise

This is a highly important role within our Finance, Modernisation & Digital portfolio, which means you’ll need:

Experience building and deploying laptops, desktops, mobile phones, and tablets
Experience supporting Microsoft Windows and Microsoft 365
Excellent customer service and communication skills
Experience using ticketing systems and creating documentation
Experience supporting and troubleshooting printers

Please open the link to the Digital Analyst role profile link which outlines the core responsibilities and expectations of the role within a defined activity family. Please note the role profile name may be different to the job title being advertised.

Support that goes beyond the workplace

We’re cultivating a workplace that supports not only your passion and your professional lives, but your personal life. So, you’ll find benefits that make a difference at work and at home. Such as:

Hybrid and Flexible working opportunities
Up to 35 days annual leave and 7 additional public holidays each year (pro rata)
Paid time off to support your Wellbeing and enable you to Volunteer in your community
Local Government Pension Scheme (LGPS)
Progressive Family Friendly policies
Training & development to enable colleagues to improve their skills, competencies and knowledge to perform at their best.

Plus, many more lifestyle benefits such as 24/7 access to an online employee discount platform, credit union facilities and access to a Cycle to Work Scheme.

Passionately you. Purposefully supportive

SEPA is committed to promoting equality, diversity, and good relations in everything it does – as a community leader, as a provider and commissioner of services, and as an employer.

Passionately Purposeful about Scotland’s environment – and your career.

Protecting our environment, promoting our work, and supporting our people, working at SEPA means being part of an organisation that’s grounded in respect for your expertise – and your wellbeing. So you can be your best, and make the biggest impact.

We recruit solely based on merit. Our shortlisting process is conducted on an anonymous basis. Please ensure that you include all relevant information when you apply.

We support flexible working arrangements to help you maintain a healthy balance between career and homelife. This includes working part time, reduced hours, job sharing, working remotely. As a flexible first employer we are open to having conversations about flexible working arrangements that work for you and SEPA from day 1 of your employment with us.

We are proud to be a 'Disability Confident' employer and will work to identify and implement reasonable adjustments and equipment to support you in the role that you do.

Applicants with a visual impairment can request job descriptions and application forms in Braille, large print or on tape.

For the security and wellbeing of our colleagues, successful candidates will undergo Baseline Personnel Security Standard (BPSS) pre-employment checks including a level one Disclosure Scotland check.

If you have questions or need any assistance with the recruitment process please contact SEPA’s Recruitment Team at [email protected]

Apply now to join a Passionately Purposeful workplace

Apply Now

Refine Your Search

application analyst jobs in linlithgow

Service Desk Analyst

252000 - Senior Information Analyst

IT Service Desk Analyst - Edinburgh

Asset Data Analyst

Insurance Analyst

Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh

CASS Reconciliations Analyst

Junior Finance Analyst

Fiscal and Statistical Analyst

General Ledger Analyst

Senior Analyst

Portfolio Data Operations Analyst

Chemistry Analyst

IT Support Analyst

Client Delivery Advocate - Analyst

Digital and IT Project Analyst (Fixed Term) - 6 months - Edinburgh zoo

Energy Yield Analyst

Implementation Analyst

Enterprise Services - Service Engineer

Technical Business Analyst

I want to receive the latest job alerts for application analyst in linlithgow

Related Searches

Explore jobs in more locations

This role will be based in our Angus Smith Building, Eurocentral, Motherwell

Your passion has never had a greater purpose

Work that goes beyond your desk

Respect for your expertise

Support that goes beyond the workplace

Passionately you. Purposefully supportive

Apply now to join a Passionately Purposeful workplace

Jobseeker tools

Employer Tools

Browse

Stay Connected