Customer experience associate Work, Jobs in Thaxted, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Research Associate
STEMCELL Technologies Inc —Cambridge
- £33,600 - £45,400 a year
- Weekend availability
- Laboratory experience
- Bachelor's degree
- Communication skills
11d
Operations Associate
Gopuff —Cambridge
- Part-time
- Google Suite
- Computer literacy
- Warehouse experience
- Annual leave
Quick apply
QC Associate Role (Fixed Term)
Thermo Fisher Scientific —Bishop's Stortford
- Full-time
- Continuous improvement
- Quality control
Scheme Host
JLL —Cambridge
- Hospitality
- Microsoft Office
- In-person
QA Associate
Avantor —Cambridge
- Full-time
- Databases
- Bachelor's degree
- Continuous improvement
Sales Associate - Cambridge
GANT —Cambridge
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
2d
Key Lead - Grand Arcade, Hollister
Hollister —Cambridge
- £15.10 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Support Manager
Tait —Haverhill
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Front End Associate
Al Casbah Cambridge LTD —Cambridge
- From £12.71 an hour
- Part-time
- Serving
- Customer service
- POS
Quick apply
14d
Associate Field Application Specialist
Abselion —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Presentation skills
Trainee Sterile Services Assistant
The Princess Alexandra Hospital NHS Trust —Harlow
- £25,272 a year
- Weekend availability
- Databases
- Quality control
- Cleaning
2d
Senior Research Associate
Abcam —Cambridge
- Full-time
- Research
- Master's degree
- Bachelor's degree
Scheme Host
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Hospitality
- Microsoft Office
- In-person
Quick apply
SALES EXECUTIVE
Verisure Services (UK) Limited —Chelmsford
- £3,800 - £6,000 a month
- Full-time
Quick apply
Senior Research Associate - High Throughput Screening
Abcam —Cambridge
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Annual leave
Test Centre Associate - Colchester
Reed In Partnership —Colchester
- £13.60 an hour
- Part-time
12d
Part Time Brand Specialist, John Lewis Chelmsford
Tommy Hilfiger —Chelmsford
- Part-time
- Communication skills
Dental Lab Customer Service Associate
Dental Infinity Laboratory Ltd —Loughton
- £25,500 - £34,000 a year
- Part-time
- Computer literacy
- Salesforce
- Computer skills
Quick apply
6d
Environmental Advisor
M Group —Stevenage
- £40,000 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

customer experience associate jobs in thaxted, ess

Customer Care Associate

Research Associate

Operations Associate

QC Associate Role (Fixed Term)

Scheme Host

QA Associate

Sales Associate - Cambridge

Key Lead - Grand Arcade, Hollister

Support Manager

Front End Associate

Associate Field Application Specialist

Trainee Sterile Services Assistant

Senior Research Associate

Scheme Host

SALES EXECUTIVE

Senior Research Associate - High Throughput Screening

Test Centre Associate - Colchester

Part Time Brand Specialist, John Lewis Chelmsford

Dental Lab Customer Service Associate

Environmental Advisor

I want to receive the latest job alerts for customer experience associate in thaxted, ess

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