Test engineer Work, Jobs in Worthing (with Salaries)

2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Field Service Engineer
AMETEK, Inc. —Bognor Regis
- Up to 50% travel
- Analysis skills
- Travel
1d
Software Engineer (Compilers)
Universal Quantum —Haywards Heath
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Quick apply
Developer
TDS Ultra Ltd —Brighton
- Overtime
- System design
- SQL
- AWS
Quick apply
Product Support Engineer
Thales —Crawley
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
10d
Senior Java Software Engineer
Cognizant —Burgess Hill
- Full-time
- Hybrid work
- Azure
- Oracle
- Java
DevOps Engineer
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Azure
Principal / Associate Electrical Engineer - Southern England
Mott MacDonald —Brighton
- Part-time
- Hybrid work
- Management
- Engineering
- Master's degree
- Employee discount
SCADA + Systems Integration Commissioning Engineer - Southern Water
Gallifordtry —Chichester
- Full-time
- Windows
- Microsoft Office
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Supplier Quality Engineer – United Kingdom
SWJ TECHNOLOGY, LLC —Goodwood
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
Apprentice Flight Simulator Maintenance Technician
CAE (UK) PLC —Burgess Hill
- £20,000 a year
- 12 hour shift
- English
- Administrative experience
- IT
Quick apply
2d
Installation Field Engineer
ORBITAL NET LIMITED —Kingston near Lewes
- £26,000 - £28,000 a year
- Overtime
- Remote
- Driving
- Communication skills
Quick apply
10d
Fire & Security Engineer
Mitie —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
Simulator Technician III
CAE Inc. —Burgess Hill
- Full-time
- Maintenance
- English
- Microsoft Office
- Employee stock purchase plan
- Flexitime
Senior Analytics Consultant
Rittman Analytics —Brighton
- £70,000 - £90,000 a year
- Hybrid work
- English
- SQL
- Software development
- Annual leave
Quick apply
RF - System Designer
Universal Quantum —Haywards Heath
- Full-time
- Engineering
- System design
- Project management
- Annual leave
- Life insurance
Quick apply
Senior Decision Scientist
MPB —Brighton
- Full-time
- Hybrid work
- Master's degree
- SQL
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Electrical Design Engineer
Acron Aviation Academy —Crawley
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Senior Mechanical Engineer
L3Harris Technologies —Brighton
- Hybrid work
- CAD
- Engineering
- Master's degree
- Gym membership
Test Engineer
L3Harris Technologies —Brighton
- Overtime
- Assembly
- Hand tools
- Communication skills
- Gym membership

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2nd Line IT Support Engineer

Global 4 -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

test engineer jobs in worthing

2nd Line IT Support Engineer

Field Service Engineer

Software Engineer (Compilers)

Developer

Product Support Engineer

Senior Java Software Engineer

DevOps Engineer

Principal / Associate Electrical Engineer - Southern England

SCADA + Systems Integration Commissioning Engineer - Southern Water

Supplier Quality Engineer – United Kingdom

Apprentice Flight Simulator Maintenance Technician

Installation Field Engineer

Fire & Security Engineer

Simulator Technician III

Senior Analytics Consultant

RF - System Designer

Senior Decision Scientist

Electrical Design Engineer

Senior Mechanical Engineer

Test Engineer

I want to receive the latest job alerts for test engineer in worthing

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