2nd line support engineer Work, Jobs in Islington, Gtl (with Salaries)

Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
IT Site Engineer
Arriva Limited —London
- Azure
- Customer service
- Windows
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- IT
- Annual leave
Quick apply
4d
IT Support Engineer
Keyence —Stockley Park
- £33,000 - £35,700 a year
- Sales
- Analysis skills
- Computer networking
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Sick pay
Quick apply
3d
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
3d
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
1st/ 2nd IT Support Engineer
Tech Access Ltd —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Work from home
Quick apply
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
Quick apply
8d
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
Network & Infrastructure Engineer
Legends Global (Europe) —London
- Hospitality
- Customer service
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Network Operations Engineer
Boldyn Networks —London
- Full-time
- Computer networking
- Linux
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply

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Workplace IT Support Engineer

CUBE
London

Apply Now

Job details

Full-time

Qualifications

Jira
SSO
Salesforce
Windows
Confluence
IT support
SharePoint
Mac OS
Application support
SaaS
AI
Communication skills
Python
PowerShell
Intune
VPN

Full job description

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.

Why us?

CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.

In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead.

We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.

With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.

We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

Role Mission

We're seeking an experienced Workplace IT Support Engineer to join our Workplace IT Support Team. Reporting to the Workplace IT Team Lead you'll deliver comprehensive M365, end-user compute, and workplace systems support to our global staff. This role combines hands-on technical support with some project delivery, managing the complete staff life-cycle, and acting as a key technical resource supporting Security Operations, Business Systems, and IT Procurement functions.

This is an excellent opportunity for a self-motivated support professional to make a real impact in a fast-growing RegTech business serving global financial institutions.

Key Responsibilities

End User Support

1st and 2nd line support for hardware, software, M365 and connectivity across UK and remote staff.
Manage and prioritise a personal ticket queue to SLA using Jira Service Management.
Troubleshoot Windows and macOS endpoints, mobile devices, and AV/conferencing equipment.
Support VPN, conditional access and remote access solutions.
Investigate and escalate complex infrastructure or security issues.

M365 & Identity Administration

Administer Exchange Online, Teams, SharePoint, OneDrive and Intune.
Manage Entra ID — user accounts, groups, role assignments and licence allocation.
Configure Intune device enrolment, compliance policies and app deployment.
Support SSO, MFA and identity governance in line with CUBE security policy.
Manage M365 telephony configurations for staff in all regions.

Staff Lifecycle (JML)

Execute end-to-end Joiner, Mover and Leaver processes — device provisioning, account creation/deactivation and access control.
Coordinate with HR to ensure timely, accurate onboarding and offboarding across all systems.
Maintain asset records and manage hardware shipping and recovery.

Security & Compliance

Triage endpoint security alerts and coordinate remediation with the security team.
Maintain patching standards via PatchMyPC and Intune.
Support access reviews, RBAC reviews and ISO 27001 / SOC 2 compliance activities.

Global Team & Projects

Active member of the global Workplace IT team, contributing to follow-the-sun coverage.
Participate in global IT projects — local delivery, testing and progress reporting.
Create and maintain knowledge base articles, runbooks and operational documentation.
Provide first-line support for key business applications (Salesforce, HiBob, Confluence, Jira).

Experience & Knowledge

Technical

2+ years’ IT support experience (1st/2nd line) in a SaaS or technology organisation.
Hands-on knowledge of Microsoft 365 — Entra ID, Intune, Defender, Exchange Online, SharePoint and Teams.
Experience managing Windows 10/11 and macOS endpoints in an enterprise environment.
Familiarity with JIRA, Confluence and other Atlassian Suite components, ITSM Service Desks and Tooling and working to SLA targets
PowerShell or Python scripting for automation and familiar with AI automation methods and techniques.
Able to produce clear, accurate technical documentation and procedures.

Professional

Self-managing — able to prioritise and execute independently.
Strong communicator; confident and professional with staff at all levels.
Organised, deadline-conscious and comfortable with competing priorities.
Exposure to IT operations frameworks: ITIL, ISO 27001 or SOC 2.

Desirable

Microsoft certifications (e.g. MS-900, MS-102, MD-102, SC-900).
Experience supporting business applications (Salesforce, HiBob or similar SaaS platforms).
Knowledge of SSO, conditional access and identity governance concepts.

Interested?

If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.

CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

2nd line support engineer jobs in islington, gtl

Workplace IT Support Engineer

IT Site Engineer

Technical Engineer - 2nd Line

IT Support Technician

2nd Line Helpdesk Engineer - Basildon or Yateley Office

IT 2nd Line Service & Support Engineer

Service Desk Engineer [Desk & Field]

IT Support Engineer

1st Line Support Technician

IT Support Engineer

IT Support Engineer (1st to 2nd Line Progression)

Financial Markets Infrastructure Services - Technical Analyst

Service Desk Engineer (Field)

1st/ 2nd IT Support Engineer

Junior Support Engineer

2nd Line Engineer

Network & Infrastructure Engineer

Network Operations Engineer

Customer Service Engineer

Field Services Engineer

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