Senior quality analyst Work, Jobs in Bristol, Eng (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Funding Analyst
Research England —Bristol
- £37,841 a year
- Full-time
- Presentation skills
- Agile
- In-person
- Annual leave
- Flexible schedule
Senior Statistical Officer
Government Statistical Service —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
10d
Consultant/Senior Consultant - Systems
PACT Solutions —Bristol
- £42,000 - £70,000 a year
- Full-time
- Hybrid work
- System design
- Travel
- Mentoring
Quick apply
4d
FP&A Analyst
NAVANTIA UK —Bristol
- Full-time
- Spanish
- Microsoft Excel
- Analysis skills
Quick apply
Data Insights & Business Intelligence Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Analysis skills
Project Manager
Bristol City Council —Bristol
- £47,181 - £50,269 a year
- Full-time
- Project management
- IT
- Time management
Senior Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Cardiff
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Communication skills
10d
Group Compliance Manager
Air Quality Consultants —Bristol
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Team Lead, Pensions Systems Analyst
Gallagher Benefit Services —Bristol
- Full-time
- Remote
- Microsoft Word
- Analysis skills
- Communication skills
Senior Product Manager
RAC —Bristol
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Associate Pricing Analyst
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Referral programme
Quick apply
1d
AECOM Advisory - Senior Director (Defence)
AECOM —Bristol
- Full-time
- Hybrid work
- Management
- Sales
- Business development
Supply Chain Information Analyst
Microchip Technology —Caldicot
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Consultant - Senior Consultant, HR Apps - Oracle HCM
Deloitte —Bristol
- Hybrid work
- Presentation skills
- Team management
- Mentoring
Pensions Calculation Analyst
Civica —Bristol
- Hybrid work
- Customer service
- Travel
- Mentoring
- Annual leave
- Referral programme
Quick apply
Data Analyst - OpEx (Contract role)
Oxford Instruments plc —Bristol
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Work from home
2d
Data Integration Lead
PACT Solutions —Bristol
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
Quick apply
2d
Senior Software Engineer
Toumetis —Bristol
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- DevOps
- AWS
- JavaScript
- Flexible schedule
Quick apply
Product Advisory, Commerce, Manager, Deloitte Digital
Deloitte —Bristol
- Hybrid work
- Mentoring
- AI
- Leadership

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Process improvement
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior quality analyst jobs in bristol, eng

Senior Service Desk Analyst

Funding Analyst

Senior Statistical Officer

Consultant/Senior Consultant - Systems

FP&A Analyst

Data Insights & Business Intelligence Analyst

Project Manager

Senior Transport Credit Risk Analyst – Residual Value Risk

Group Compliance Manager

Team Lead, Pensions Systems Analyst

Senior Product Manager

Associate Pricing Analyst

AECOM Advisory - Senior Director (Defence)

Supply Chain Information Analyst

Consultant - Senior Consultant, HR Apps - Oracle HCM

Pensions Calculation Analyst

Data Analyst - OpEx (Contract role)

Data Integration Lead

Senior Software Engineer

Product Advisory, Commerce, Manager, Deloitte Digital

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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