Application support analyst Work, Jobs in Leicester, Lec (with Salaries)

1st Line Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Scripting
- Communication skills
- Time management
- Free parking
- Employee discount
4d
IT Support Analyst
TavasTechs Ltd —Leicester
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
Data Analyst
NEXT —Leicester
- From £33,000 a year
- Full-time
- SQL
- Communication skills
- Free parking
- Employee discount
4d
Data Analyst
Cromwell —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
Test Analyst
Cadent Gas —Coventry
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Employee discount
12d
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
IS Data and Reporting Analyst
Trelleborg Medical Solutions —Leicester
- Sales
- Data analysis skills
- SQL
Finance Systems Support Analyst
Orbit Group —Coventry
- £32,417 - £40,521 a year
- Microsoft Excel
- English
- Leadership
11d
Business Analyst (Wacoal Europe)
Bravissimo —Desborough
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
5d
Integration Analyst
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Computer Science
- Customer service
- Java
IS Business Analyst - Distribution
Trelleborg Medical Solutions —Leicester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Information Security Advisor
Sigma Components Limited —Hinckley
- £27,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Travel
- Organisational skills
- Free parking
- Referral programme
Quick apply
Digital Business Analyst
Cromwell —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
JD Edwards Distribution B/A
jimshem —Leicester
- £60,000 - £70,000 a year
- Full-time
- Sales
- Bachelor's degree
- IT
Quick apply
Business Analyst with Oracle Fusion Financials_Leicestershire (Lead I - Business Analysis)
UST —Leicester
- Hybrid work
- Oracle
- Analysis skills
- Agile
Quick apply
IS Business Analyst - Manufacturing
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
9d

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1st Line Application Support Analyst

Sensical Services Ltd -
Coventry

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year
2 days ago

Benefits

Health & wellbeing programme
Additional leave
Private dental insurance
Cycle to work scheme
Season ticket loan
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Microsoft Outlook
Management
Incident management
Customer service
Organisational skills
IT
Customer support
Application support
Communication skills

Full job description

First Line Application Support Analyst

Coventry, CV1 2TT
£26,000 – £32,000 depending on experience
Office-based
Permanent, Full-Time

Sensical, a London-based IT MSP, is hiring a 1st Line Application Support Analyst to join our Coventry team. This is an entry-level support role focused on logging, triaging and resolving application support tickets, or escalating them where needed. It would suit someone with 1-2 years of customer-facing experience, ideally in application support, product support, bug tracking, QA support, service desk or a similar environment where accurate issue capture and ticket ownership are important.

The Role

You will support users of custom line-of-business applications by gathering clear information, completing initial checks, keeping tickets updated and ensuring issues are resolved or escalated appropriately.

Handle incoming incidents and requests by phone, email and portal.
Accurately log and maintain tickets, including issue details, affected system and user context.
Triage, categorise and troubleshoot application issues using documented checks.
Monitor assigned tickets, including internal follow-up, and provide timely, professional customer updates.
Resolve issues where possible or escalate to the right team or third party.
Coordinate with the wider team to ensure information and documentation flow clearly and promptly.
Carry out administrative tasks, including data entry.
Flag recurring issues or patterns that may need wider review.

Personal Competencies and Behaviours

Excellent written and verbal communication.
Professional attitude, able to work with stakeholders at all levels of an organisation.
Excellent organisational skills, with the ability to reprioritise tasks efficiently.
Methodical approach with the ability to follow agreed processes.
Excellent attention to detail, naturally curious and able to ask good questions.
Customer service focus, with good ownership and a desire to go above and beyond.
Comfortable learning new applications, workflows and systems.
A passion for IT and an interest in business applications, software behaviour and customer support.

Technical Skills

The successful candidate should have good user-level confidence with applications, a structured approach to issue investigation and the ability to follow internal processes.

Essential:

Good user-level knowledge of Windows desktop applications.
Basic understanding of Microsoft 365 applications (e.g., Outlook, Teams, Word, Excel).
Understanding of passwords, user accounts, permissions and access-related issues.
Ability to follow technical or process documentation carefully and record outcomes accurately.

Useful experience or aptitude:

Experience using a ticketing, service desk, or case management system.
Experience writing clear internal support documentation.
Ability to capture steps to reproduce issues and identify expected vs unexpected behaviour.
Awareness of user errors, data quality, workflows, configuration and permissions.
Awareness of ITIL or basic incident management.
Desirable background:
Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

Desirable background:

Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

The Company

Sensical Services Ltd is a small, fast-growing IT consultancy and managed services provider based in the City of London. We are a friendly, supportive team delivering high-quality IT support to small and medium-sized organisations, including clients in financial services. We are an equal opportunity employer and are committed to creating an inclusive environment for all applicants and employees.

Benefits

· Annual bonus
· Pension scheme, up to 4% match
· Birthday day off
· Perkbox discount scheme
· Training and ongoing certification
· Employee Assistance Programme
· Vitality private health insurance, including dental, optical and mental health
· Enhanced sick pay
· Season ticket loan
· Cycle to Work scheme
· Bring Your Own Device allowance
· Regular staff events and office refreshments

Please note that some benefits only become available after completion of any probationary period.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Private dental insurance
Private medical insurance
Referral programme

Ability to commute/relocate:

Coventry CV1 2TT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How would you rate your IT technical ability from 1 to 5?

1 = none/beginner; 3=average user; 5= able to provide support

Experience:

Application support: 1 year (preferred)
IT, software support, customer service or service management : 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

application support analyst jobs in leicester, lec

1st Line Application Support Analyst

Application Support Analyst (Nights)

Senior Technical Support Analyst

IT Support Analyst

Data Analyst

Data Analyst

Test Analyst

Senior Technical Support Analyst

Desktop Support Analyst - Derby

IS Data and Reporting Analyst

Finance Systems Support Analyst

Business Analyst (Wacoal Europe)

Integration Analyst

IS Business Analyst - Distribution

Information Security Advisor

Digital Business Analyst

Senior IT Support Analyst

JD Edwards Distribution B/A

Business Analyst with Oracle Fusion Financials_Leicestershire (Lead I - Business Analysis)

IS Business Analyst - Manufacturing

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