Consumer claims manager Work, Jobs in London, Eng (with Salaries)

Claims Fraud Team Lead
marshmallow —London
- Full-time
- Hybrid work
- Team management
- Recruiting
- Leadership
Pricing Manager – Strategy & PnL Team – Consumer – Europe
Sandisk —London
- Full-time
- Marketing
- Bachelor's degree
- Business
Quick apply
Financial Lines Claims Manager
Accredited Insurance —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
Quick apply
Senior Manager, Insurance Center of Excellence
Visa Europe Limited —London
- Doctoral degree
- Master's degree
- Business development
GB Sr. Manager, Regulatory Affairs - Europe
The Bountiful Company —London
- Writing skills
- Bachelor's degree
- Training & development
Quick apply
R&D Manager - Risk Pricing
Homeprotect —New Malden
- Hybrid work
- Annual leave
- Employee assistance programme
Systems Lead
Canon —London
- £61,908 - £74,588 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
Business Development Manager
Stewart Title Guaranty Company —London
- Full-time
- Master's degree
- Business development
- Analysis skills
Risk Manager SBF Risk Industrial Placement StudentE
Suntory Oceania —London
- Microsoft Powerpoint
- Microsoft Word
- Spanish
1d
Senior Brand Manager Protexin
ADM —London
- Leadership
Senior Ecommerce Business analyst
LTM —London
- Full-time
- Software troubleshooting
- Salesforce
- Mentoring
Quick apply
Brand Manager, UK
Yum! Brands —Woking
- Quick service & fast food restaurant
- Internship
- Employee discount
- Gym membership
Senior Product Developer (Wordings)
CFC —London
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
3d
Technical Accountant
marshmallow —London
- Full-time
Senior Underwriter Construction
Allianz —London
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Machine learning
Senior Facultative Reinsurance Broker
WTW —London
- Full-time
- Hybrid work
- Mentoring
- Business
- Negotiation
- Annual leave
- Employee assistance programme
Director of Toxicology
Rimkus Consulting UK Limited - UK —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Doctoral degree
- Writing skills
Quick apply
Portfolio Steering & CAT Risk Analyst, Marine
Allianz —London
- £101,364 - £153,200 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Communication skills
8d
Creative Content Producer & Videographer
Rightangled —London
- £35,000 - £50,000 a year
- Full-time
- Bachelor's degree
Quick apply
International Operations Manager
Living Things —London
- Full-time
- Bachelor's degree
Quick apply

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Claims Fraud Team Lead

marshmallow -
London

Apply Now

Job details

Full-time

Benefits

Private medical insurance

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Process improvement
Performance management
Quality assurance
Team management
Recruiting
Fraud prevention and detection
Leadership
Internal quality assurance

Full job description

We’re on a mission to make migration easy.

We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.

But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest.

We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

About the team

We defend Marshmallow against fraudulent activity and help protect the company! Fraudulent claims can result in us losing money, which can drive up the premium prices for all of the other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone.

What you'll be doing

Leading, coaching and managing the performance of a team of Claims Fraud Investigators and Intel Analysts, supporting their progression.
Acting as the final escalation point for the most complex, high-value and organised fraud investigations.
Owning the Claims Fraud KPIs, setting and evolving the team’s investigation strategy.
Running quality assurance across the team, using outcomes to drive consistency and improve decision-making.
Owning recruitment, onboarding and development planning for the team.
Representing Claims Fraud as a subject matter expert across the business, building strong relationships with wider teams.
Ensuring the team’s compliance with FCA requirements, Consumer Duty, vulnerable customer handling and GDPR obligations.
Partnering with other teams to increase the detection of potentially fraudulent claims, ensuring the right signals and alerts are being generated and acted on.
Working with Product Owners to drive process and technology improvements that reduce investigation cycle time and improve the customer experience.

We offer a flexible hybrid work model, with the team coming together at our London office once every two weeks.

Your expertise

Experience leading a team, including driving and managing performance.
Motor Claims Fraud experience.
Experience using data, insight and evidence to make confident decisions and set priorities.
Nice to have: experience in Fraud Intelligence.

Who you are

You build capability in others through clear, actionable feedback and lean into difficult conversations.
You look ahead to future risks, opportunities and ways of improving team effectiveness, using data and insight to set priorities and solve problems without needing close guidance.
You propose and drive bold, practical process and strategy changes, trying new ways to solve problems and continually raising standards.
You role model low-ego leadership — giving credit, being open about what you don’t know and grounding choices in insight and context rather than personal bias.
You create momentum with a high sense of urgency, moving work forward quickly in a way that is clear, collaborative and constructive for others.

Perks & benefits

Bonus scheme designed to reward high performance
Private medical insurance with Vitality, mental health support with Oliva
Personal learning budget and 2 dedicated L&D days a year
Monthly flexible benefits budget to spend as you choose
25 days holiday plus bank holidays
4 weeks Work From Anywhere per year

Our process

Initial call with our Talent Acquisition Partner - 30 minutes
Technical interview with two Senior Managers from our Claims Department, with a technical task included - 60 minutes
Culture interview with our Head of Claims and Third Party Operations - 60 minutes

We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage.

#LI-PT1

Diversity of thought

We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.

Apply Now

Refine Your Search

consumer claims manager jobs in london, eng

Claims Fraud Team Lead

Pricing Manager – Strategy & PnL Team – Consumer – Europe

Financial Lines Claims Manager

Senior Manager, Insurance Center of Excellence

GB Sr. Manager, Regulatory Affairs - Europe

R&D Manager - Risk Pricing

Systems Lead

Business Development Manager

Risk Manager SBF Risk Industrial Placement StudentE

Senior Brand Manager Protexin

Senior Ecommerce Business analyst

Brand Manager, UK

Senior Product Developer (Wordings)

Technical Accountant

Senior Underwriter Construction

Senior Facultative Reinsurance Broker

Director of Toxicology

Portfolio Steering & CAT Risk Analyst, Marine

Creative Content Producer & Videographer

International Operations Manager

I want to receive the latest job alerts for consumer claims manager in london, eng

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