Dynamics 365 architect Work, Jobs in England (with Salaries)

Dynamics 365 CRM Architect
FalconSmartIT —Leeds
- CRM software
- Azure
- Customer service
Quick apply
Microsoft Dynamics 365 F&O Supply Chain Management (SCM) Functional Consultant
Capgemini Sogeti —London
- Hybrid work
- Sales
- Marketing
- Project management
Microsoft Biz Apps Technical Senior (Power Platform and Dynamics CE)
Hitachi Solutions Europe —London
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Microsoft Biz Apps Technical Lead (Power Platform and Dynamics CE)
Hitachi Solutions —London
- Full-time
- Azure
- Oracle
- DevOps
Quick apply
Senior Data Architect
RGH‑Global Limited —London
- £630 a day
- Microsoft Excel
- Azure
- Microsoft Office
12d
Lead Solution Architect - Geospatial Services
Yorkshire Water —Bradford
- £7,200 - £95,000 a year
- Full-time
- Hybrid work
- Azure
- APIs
- Communication skills
- Annual leave
- Flexible schedule
9d
.NET Software Developer- Various locations across the UK
FDM Group —London
- Hybrid work
- Azure
- APIs
- Communication skills
- Annual leave
9d
Senior Solution Architect – D365 CE
Uniphar PLC —Middlesex
- Full-time
- Azure
- Customer service
- JavaScript
Quick apply
1d
Senior .NET Software Developer- Various locations across the UK
FDM Group —London
- Hybrid work
- Azure
- Mentoring
- Annual leave
9d
Solution Consultant
Litera —London
- Full-time
- Hybrid work
- SQL
- JavaScript
- Scripting
4d
IT Engineer
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- Scripting
Quick apply
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- Computer networking
Quick apply
1d
Enterprise Solutions Architect
Capital Resourcing Group —Oxford
- Full-time
- Hybrid work
- SharePoint
Quick apply
8d
Dev Ops Engineer
Capita —Sheffield
- Full-time
- Remote
- Azure
- Sales
- Customer service
Security Architect
Advania UK —Manchester
- Hybrid work
- Azure
- AWS
- APIs
9d
D365 Senior SCM Consultant
Dominos —Milton Keynes
- Full-time
- Computer Science
- Travel
7d
Software Development Engineer - D365/ Power Platforms
Yorkshire Building Society —Bradford
- Up to £55,000 a year
- Call to connect
- Hybrid work
- Azure
- Java
- APIs
Senior Solution Architect - Sales & Marketing
WPP —London
- Hybrid work
- Azure
- Sales
- Communication skills
Project Manager
M Group —Stockport
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Annual leave
- Employee discount
14d
D365 Implementation Specialist (Order to Cash)
WD-40 COMPANY —Milton Keynes
- Full-time
- Hybrid work
- Agile
- Communication skills

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Dynamics 365 CRM Architect

FalconSmartIT
Leeds

Quick apply

Job details

Qualifications

CRM software
Azure
Customer service
DevOps
REST
APIs
Agile
Financial services
Communication skills

Full job description

Job Title : Dynamics 365 CRM Architect

Job Location : Bradford/Leeds , UK

Job Type : Hybrid; Atleast once in a week to office

Job Description:

Role Overview

We are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service, Omnichannel, and digital engagement solutions including WhatsApp integration.

The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem.

You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high-performing customer service solutions that improve customer experience and operational efficiency.

Key Responsibilities

Lead the architecture and design of Dynamics 365 Customer Service solutions
Design and implement end-to-end omnichannel customer engagement capabilities including:
Live Chat
Digital Messaging
WhatsApp
Architect and implement Dynamics 365 Omnichannel for Customer Service
Integrate WhatsApp using approved providers such as:
Azure Communication Services
Twilio
Meta Business integrations
Define solution architecture across:
Dynamics 365
Power Platform
Azure Integration Services
Third-party systems
Provide technical leadership and governance across implementation projects
Create architecture documentation, solution designs, and integration specifications
Lead workshops with business and technical stakeholders
Ensure solutions follow Microsoft best practices, security standards, and ALM processes
Support data migration and integration strategy
Guide development teams on customization and extension approaches
Mentor functional and technical consultants
Participate in pre-sales activities, solution estimations, and strategic roadmap planning

Required Skills & Experience

Essential

Extensive experience implementing Microsoft Dynamics 365 CRM
Strong expertise in:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Power Platform
Proven experience implementing WhatsApp integration within customer service environments
Strong understanding of:
Customer engagement processes
Case management
SLA management
Knowledge management
Contact center operations
Experience integrating Dynamics 365 with enterprise applications and communication platforms
Solid knowledge of:
Power Automate
Power Apps
Dataverse
Azure Logic Apps
Azure Functions
APIs and integrations
Experience with:
Security models
Environment strategy
DevOps / CI-CD pipelines
Solution management
Strong stakeholder management and communication skills
Experience leading architecture and delivery teams

Desirable Skills

Experience with:
Dynamics 365 Contact Center
Copilot Studio
AI-powered customer service solutions
Azure Communication Services
Customer Insights
Experience working in Agile delivery environments
Experience in regulated industries (financial services, public sector, healthcare, etc.)

Technical Environment

Dynamics 365 Customer Service
Dynamics 365 Omnichannel
Power Platform
Dataverse
Azure Integration Services
Power Automate
Power Apps
Copilot Studio
Azure DevOps
REST APIs
WhatsApp Business integrations

Personal Attributes

Strong consultative approach
Excellent problem-solving skills
Able to communicate effectively with both technical and non-technical audiences
Strategic thinker with hands-on technical capability
Collaborative and delivery-focused
Customer-centric mindset

Preferred Experience

12+ years Dynamics 365 CRM experience
5+ years architecture responsibility
Full lifecycle enterprise implementations
Large-scale customer service transformation programmes
Omnichannel/contact centre deployments

Quick apply

Refine Your Search

dynamics 365 architect jobs in england

Dynamics 365 CRM Architect

Microsoft Dynamics 365 F&O Supply Chain Management (SCM) Functional Consultant

Microsoft Biz Apps Technical Senior (Power Platform and Dynamics CE)

Microsoft Biz Apps Technical Lead (Power Platform and Dynamics CE)

Senior Data Architect

Lead Solution Architect - Geospatial Services

.NET Software Developer- Various locations across the UK

Senior Solution Architect – D365 CE

Senior .NET Software Developer- Various locations across the UK

Solution Consultant

IT Engineer

IT Specialist

Enterprise Solutions Architect

Dev Ops Engineer

Security Architect

D365 Senior SCM Consultant

Software Development Engineer - D365/ Power Platforms

Senior Solution Architect - Sales & Marketing

Project Manager

D365 Implementation Specialist (Order to Cash)

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