Support escalation engineer Work, Jobs in Manchester, Eng (with Salaries)

IT Support level 2 Engineer
Part Four —Warrington
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Scripting
- Free parking
Quick apply
3h
Network Engineer (2nd Line)
Fusion Fibre Group —Warrington
- £34,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Linux
Quick apply
12d
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
9d
Cyber Security Engineer
mydentist —Radcliffe
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Master's degree
- Free parking
- Annual leave
Quick apply
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
13d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
3rd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Azure
- SQL
- SharePoint
Quick apply
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
4d
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
13d
3rd Line Modern Workplace Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Azure
- SQL
- SharePoint
- Employee assistance programme
Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —Manchester
- Full-time
- Computer Science
- Up to 50% travel
- Java
11d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
CCTV Operator
VPS —Oldham
- Up to £26,333.50 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
3rd Line Infrastructure Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
Quick apply
IT Infrastructure Engineer
Vix Technology —Manchester
- £40,000 - £50,000 a year
- Full-time
- AWS
- APIs
- IT
- Employee assistance programme
Quick apply
Application Support Engineer
CMap —Manchester
- Full-time
- Hybrid work
- Azure
- SharePoint
- Employee discount
Quick apply
3d

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IT Support level 2 Engineer

Part Four
Warrington

Quick apply

Job details

Full-time
£30,000 - £33,000 a year
3 hours ago

Benefits

Free parking

Qualifications

Microsoft Windows Server
TCP
Cloud infrastructure
Driving Licence
Azure
Cloud architecture
Customer service
GCSE
Technical support
DHCP
Virtualisation
Scripting
DNS
VMWare
TCP/IP
Cybersecurity
CompTIA Security+
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

Level 2 IT Support Technician / Infrastructure Support Engineer

Company: Part Four

Location: Hybrid (Remote / 1 Day Office Attendance per week + Scheduled Onsite Customer Visits)

Job Type: Full-Time, Permanent

Salary: Competitive (Dependent on experience and technical certifications)

Perks: Hybrid working model | Company-funded training & industry certification support | Clear career pathways into Level 3, Cyber & Cloud Engineering | Supportive MSP team culture

The Opportunity

Are you an experienced 2nd Line Support Engineer looking to expand your expertise across enterprise cloud infrastructure, cybersecurity, and modern backup solutions?

We are a rapidly growing Managed Service Provider (MSP) delivering high-performance IT infrastructure, cloud transformations, and robust cybersecurity services across a diverse portfolio of business clients.

We are seeking a proactive Level 2 IT Support Technician / Infrastructure Support Engineer to join our technical team. Operating in a flexible hybrid structure (including remote work, weekly office collaboration, and scheduled client site visits), you will manage and resolve escalated 2nd-line incidents, maintain Active Directory/Windows Server environments, oversee backup pipelines (Acronis/Datto), and help enforce Cyber Essentials Plus security standards across our managed estates.

Key Responsibilities2nd Line Technical Support & Ticketing

Escalation Resolution: Manage, troubleshoot, and resolve complex 2nd-line incidents across desktop, server, network, and Microsoft 365 environments within agreed SLA targets.
Service Management: Maintain accurate ticket histories, asset documentation, and customer environment guides inside our PSA/RMM systems.
Level 1 Support: Assist with Level 1 ticket overflow during peak times to ensure seamless service delivery.

Microsoft Infrastructure & Identity Administration

Windows Server & ADDS: Administer Windows Server environments, including Active Directory Domain Services (ADDS), DNS, DHCP, file/print shares, user permissions, and ADFS/SSO identity integrations.
Group Policy (GPOs): Create, deploy, and troubleshoot GPOs for security policies, drive mapping, printer deployment, and endpoint configurations.
Microsoft 365: Manage M365 tenant administration, user lifecycle management, exchange online, and hybrid identity configurations.

Cybersecurity & Compliance

Cyber Essentials Plus: Assist clients with implementing and maintaining cybersecurity controls aligned with Cyber Essentials Plus standards.
Hardening & MFA: Deploy endpoint protection, configure Multi-Factor Authentication (MFA), manage access controls, and perform routine security patch management.
Alert Response: Monitor security consoles, investigate endpoint alerts, and assist with vulnerability remediation.

Backup, Disaster Recovery & Endpoints

Backup Management: Administer, configure, and monitor backup jobs utilizing Acronis Cyber Protect and Datto. Perform routine restore testing and troubleshoot backup failures.
Print & Endpoint Deployment: Administer print servers, troubleshoot network queues, and configure/deploy new desktop and laptop hardware.

Requirements

MSP Experience: Proven experience working inside a Managed Service Provider (MSP) environment delivering 2nd line support.

Technical Proficiency:

Strong working knowledge of Windows Server, Active Directory (ADDS), DNS/DHCP, GPOs, and Microsoft 365 administration.
Hands-on experience with commercial backup platforms (specifically Acronis Cyber Protect and/or Datto).
Understanding of networking fundamentals (TCP/IP, VPNs, Firewalls, VLANs).
Familiarity with Cyber Essentials Plus standards and cybersecurity best practices.
Driving Credentials: Full UK Driving Licence and access to a reliable vehicle for scheduled onsite customer visits.
Communication: Exceptional client-facing communication skills with a customer-first mindset.

Desirable Skills (Bonus Points)

Exposure to Microsoft Intune, Microsoft Defender for Endpoint, or Azure AD / Entra ID.
Basic scripting abilities in PowerShell.
Experience with virtualization technologies (Hyper-V / VMware).

Working Structure

This is a hybrid role designed to offer flexibility while keeping our team connected:

Remote Working: Work comfortably from home for the majority of your week.
Office Collaboration: Attend our head office 1 day per week for team syncs, project planning, and bench-building work.
Onsite Visits: Conduct scheduled onsite technical visits to customer locations as required for hardware deployments or physical infrastructure maintenance.

What We Offer

Technical Growth: Gain hands-on exposure to advanced enterprise cloud, virtualized, and cybersecurity tools.
Certifications Funded: We actively fund and support your Microsoft, vendor, and cybersecurity certifications (e.g., MS-900, AZ-104, CompTIA Security+).
Clear Career Pathways: Structured internal progression routes into 3rd Line Infrastructure, Cloud Architecture, or Cybersecurity specialization.
Work-Life Balance: Balanced hybrid working arrangement with standard weekday operating hours.

Job Type: Full-time

Pay: £30,000.00-£33,000.00 per year

Benefits:

Free parking

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 2 years (preferred)
Technical support: 3 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Warrington WA5 7XR

Quick apply

Refine Your Search

support escalation engineer jobs in manchester, eng

IT Support level 2 Engineer

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End User Support Engineer I

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