Customer support representative Work, Jobs in Lisburn, Ant (with Salaries)

Customer Care Representative
Mediahuis —Belfast
- Full-time
- Management
- Customer service
- Care experience
- Free parking
- Annual leave
7d
Showroom Advisor - NI
B&Q —Lisburn
- £14.10 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Support Associate
Finastra —Bangor
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Brand Representative - Victoria Square, Abercrombie & Fitch
AFH STORES UK LIMITED —Belfast
- Organisational skills
- Store discount
- Employee discount
Shift Lead (NI)
B&Q —Holywood
- £27,709.50 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer Service Advisor
TrustFord —Mallusk
- From £13.52 an hour
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
5d
Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Management
- Driving
- Travel
Quick apply
Customer Advisor - NI
B&Q —Holywood
- £13.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
4d
Pharmacy Sales Representative - Northern Ireland
サイネオス・ヘルス —Belfast
- Sales
- Bachelor's degree
- Travel
11d
Dispenser/Trainee Dispenser
Chemist4U —Craigavon
- Full-time
- Customer service
- Patient care
- Communication skills
- Annual leave
- Employee discount
Customer Advisor - Checkouts - NI
B&Q —Holywood
- £13.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
4d
Insurance Representative
AXA —Bangor
- Sales
- Financial services
- Communication skills
5d
Sales Representative
Versant Media —Belfast
- Full-time
- Hybrid work
- Sales
- Salesforce
- Microsoft Office
Quick apply
14d
Valeter
TrustFord —Craigavon
- £13.24 an hour
- Hotel
- Driving
- Annual leave
- Employee discount
Sales Representative
Balloo Hire —Belfast
- Full-time
- Sales
- Communication skills
Quick apply
14d
Shop Volunteer – Holywood, Belfast
Save the Children UK —Holywood
- Temporary
- Customer service
- Administrative experience
- IT
Quick apply
7d
Vehicle Technician/Mechanic
TrustFord —Ballymena
- Up to £36,500 a year
- Maintenance
- Hotel
- Annual leave
- Employee discount
Quick apply
Field Regional Business Manager - L'Oréal Dermatological Division
l'Oréal —Belfast
- Full-time
- Management
- Sales
- IT
Quick apply
Mobile Service Technician/Mechanic - Night Shifts
TrustFord —Belfast
- Night shift
- Maintenance
- Hotel
- Annual leave
- Employee discount
Quick apply
Quality Engineer - Civil Engineering - Cardiff
GRAHAM Group —Hillsborough
- Travel
- Communication skills

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Customer Care Representative

Mediahuis -
Belfast

Apply Now

Job details

Full-time
7 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Sick pay

Qualifications

Management
Customer service
Care experience
Upselling
IT
Communication skills

Full job description

Title: Customer Care Representative

Location: Clarendon Dock, Belfast (Onsite)

Support customer contacts before, during and after subscription by providing fast and easy support to customer enquiries. Secure satisfied customers and log relevant customer information to enable Mediahuis to improve the customer experience and the business. Manage contacts from readers who need support with our digital products and brands, with a view to assisting them with their enquiries. These enquiries may include subscription queries, account queries, customer complaints, account payments and any other general enquiries.

Role Responsibilities (Overview)

Ability to quickly identify the customer’s needs and provide additional accurate information as required
Conduct all contacts in a polite, helpful, sincere and professional manner
Handle customer queries by phone, email or webchat
Make every customer interaction positive
Provide fast and easy support by using the specific contact method
Build trust with the customer by being empathic, helpful and providing a solution that satisfies the customer
Keeping the customer informed of the latest products and services
Effectively handle customers looking to cancel their subscription
Treat all customers and potential customers’ details with the utmost confidentiality
Be aware of the targets and always work to meet these targets
Demonstrate an ability to listen to the customer and show a willingness to assist them with any queries they may have
Demonstrate appropriate soft skills i.e. voice pitch, tone, pace, volume, etc.
Accurately capture the information provided by customers
Updating CRM and capturing relevant customer information to enable the business to provide customer insight
Dealing with customer complaints and liaising with internal departments in resolving customer issues
Be able to work as part of a team and be an active contributor to team meetings
Advise management of any work practices that could improve the service to customers
Be aware of your responsibilities under the Data Protection Act/GDPR
Any other duties commensurate with the post as directed by management

Experience & Qualifications (Minimum Experience & Essential Knowledge)

Essential

Previous customer care experience in a related field i.e. customer care provision; query handling; upselling and retention
Multi-channel customer contact experience (phone, webchat and email handling)
Ability to contribute as part of a successful team
Flexible approach
Ability to work in a fast-paced environment

Preferred

Proven experience or knowledge of a digital subscription business coupled with a knowledge of online tools and resources would be beneficial but not necessary
Any industry related qualifications
Previous experience of working in a newly designed customer care function
A minimum of 6 months contact centre experience in a multi-channel operational environment

Skills (Technical & Non-technical)

IT literate
Excellent communication and interpersonal skills both written and verbally
Sound decision making skills
Objection handling and upselling
Adaptability and learning agility
Ability to manage and resolve issues or complaints in an efficient, effective manner which doesn’t compromise the quality or timeliness of service

Our Benefits

Free Parking
25 days annual leave
Enhanced pension contributions
Maternity pay
Sick pay
Educational assistance
Employee Assistance Programme

Apply Now

Refine Your Search

customer support representative jobs in lisburn, ant

Customer Care Representative

Showroom Advisor - NI

Customer Support Associate

Brand Representative - Victoria Square, Abercrombie & Fitch

Shift Lead (NI)

Customer Service Advisor

Security Service Delivery Manager

Customer Advisor - NI

Pharmacy Sales Representative - Northern Ireland

Dispenser/Trainee Dispenser

Customer Advisor - Checkouts - NI

Insurance Representative

Sales Representative

Valeter

Sales Representative

Shop Volunteer – Holywood, Belfast

Vehicle Technician/Mechanic

Field Regional Business Manager - L'Oréal Dermatological Division

Mobile Service Technician/Mechanic - Night Shifts

Quality Engineer - Civil Engineering - Cardiff

I want to receive the latest job alerts for customer support representative in lisburn, ant

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