Application analyst Work, Jobs in Liverpool, Eng (with Salaries)

Service Desk Analyst
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
1d
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
Business Analyst
Home Office —Liverpool
- £41,750 - £48,250 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Annual leave
3d
Global Supply Chain Analyst
CSL Seqirus —Liverpool
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
2d
Cyber Security Analyst
The Granite Group —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Windows
- Scripting
- Computer networking
- Flexible schedule
Quick apply
Test Analyst
USS —Liverpool
- Hybrid work
- Azure
- Communication skills
- Annual leave
18h
QA Quality Assurance Analyst
Perfect Portal —Southport
- Full-time
- Hybrid work
- SQL
- Software development
- APIs
- Annual leave
- Work from home
Quick apply
9d
NRAP Programme Coordinator - 0.5 FTE
Royal College of Physicians —Liverpool
- £27,962 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Power BI Developer
NewPrinces Group —Liverpool
- Monday to Friday
- Azure
- SQL
- Bachelor's degree
- Annual leave
- Life insurance
1d
QA Automation Engineer
The Granite Group —Liverpool
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Azure
- APIs
- Flexible schedule
Quick apply
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
Senior Credit Risk Analyst - Loss Forecasting
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Employee discount
Quick apply
Geospatial Analyst
Amentum —Risley
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
- Employee assistance programme
- Flexible schedule
15h
Data Analyst
Arne Clo Ltd —Warrington
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Finance Business Analyst
Weightmans —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quality Control Analyst
Reacta Healthcare —Deeside
- £25,000 - £30,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Quick apply
4d
Technical Illustrator
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- CAD
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Analyst
ALS —Hawarden
- £25,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount
Systems Support Analyst
Matalan —Liverpool
- Weekend availability
- Organisational skills
- Warehouse experience
- Employee discount
Quick apply

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Service Desk Analyst

Evelyn Partners -
Liverpool

Quick apply

Job details

Full-time
1 day ago

Benefits

Company pension
Private medical insurance

Qualifications

Financial planning
ITIL Certification
Customer service
ServiceNow
Communication skills

Full job description

Company Description

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next.

Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Job Description

What will you be doing?

We’re seeking a talented Service Desk Analyst to join our team in Liverpool, responsible for providing first line technical support to all Evelyn Partners staff, answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service.

This is a hybrid working role. Following extensive training, this role will provide Service Desk cover 10:00 - 18:00 Monday to Friday.

As a Service Desk Analyst, your responsibilities will include among others:

Provide excellent Customer Service via the telephone, email and customer portal while maintaining high-levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution
Log all Incidents and Requests in ServiceNow, manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate
Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA
Understand and proactively operate the escalations procedure defined in the Incident Management process
Provide user support, coaching/mentoring to end-users and maintain rapport with Customers by displaying a detailed understanding of their support requirements
Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leader

Qualifications

To be successful in this role, you should:

A customer services background with excellent customer service skills
Excellent verbal and written communication skills
Have an in-depth knowledge of Microsoft products including Office 2010 - 2016
Ability to deal with potentially stressful situations
Ability to work in a team as well as on own
Excellent problem-solving skills and the ability to work under pressure

Desired:

Previous experience working on a Service Desk
Previous knowledge or experience of using ServiceNow
ITIL Foundation

Additional Information

As a colleague here at Evelyn Partners you will have access to benefits that include:

Competitive salary
Private medical insurance
Life assurance
Pension contribution
Hybrid working model (role dependant)
Generous holiday package
Option to purchase additional holiday
Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients.

At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Quick apply

Refine Your Search

application analyst jobs in liverpool, eng

Service Desk Analyst

Service Desk Analyst; EO; Permanent; Liverpool/Newport

MIS Support and Training Analyst

Business Analyst

Global Supply Chain Analyst

Cyber Security Analyst

Test Analyst

QA Quality Assurance Analyst

NRAP Programme Coordinator - 0.5 FTE

Power BI Developer

QA Automation Engineer

Implementation & Training Lead

Senior Credit Risk Analyst - Loss Forecasting

Geospatial Analyst

Data Analyst

Finance Business Analyst

Quality Control Analyst

Technical Illustrator

Analyst

Systems Support Analyst

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