Customer support engineer Work, Jobs in London, Eng (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT
Engineering Lead - Ptech - HRIS - Growth Team
Wise Australia Investments —London
- £105,000 - £135,000 a year
- Team management
- Agile
- Leadership
Designer
MAP —London
- Microsoft Powerpoint
- English
- AI
Quick apply
Senior Sustainability Expert - Customer Engineering
SWEEP —London
- £55,000 - £70,000 a year
- Hybrid work
- English
- AI
Quick apply
2d
Property & Facilities Engineering Manager
Network Rail —London
- £56,963 - £63,294 a year
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Free parking
- Annual leave
10d
Senior Manager, Solutions Engineering
Vantage Data Centers UK Management Company Ltd —London
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Quick apply
Lead Product Designer
Artsy and Artnet —London
- £90,000 - £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
- Employee assistance programme
10d
Director of Engineering & Technology
EF (Education First) —London
- Full-time
- Salesforce
- Travel
- Organisational skills
Senior Service Designer
Utility Warehouse —London
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Employee discount
- Gym membership
Quick apply
Senior Product Designer (Mobile Apps)
Pod —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Experience Design Lead
JPMorganChase —London
- Full-time
- APIs
- Agile
- AI
Senior Experience Designer
Havas Group —London
- Full-time
- Team management
- Mentoring
- Agile
Experience Design Vice President
JPMorganChase —London
- Full-time
- APIs
- AI
MEP Design and Engineering Manager
Balfour Beatty —London
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
Customer Service Engineer
Siemens Healthineers —London
- Overtime
- Engineering
- Maintenance
- Microsoft Office
- Employee assistance programme
14d
Customer Service Engineer
Siemens Healthineers —London
- Overtime
- Engineering
- Maintenance
- Microsoft Office
- Employee assistance programme
14d
Customer Service Engineer
Siemens Healthineers —London
- Overtime
- Engineering
- Maintenance
- Microsoft Office
- Employee assistance programme
14d
Customer Service Engineer
Siemens Healthineers —London
- Overtime
- Engineering
- Maintenance
- Microsoft Office
- Employee assistance programme
14d
Customer Service Engineer
Siemens Healthineers —London
- Overtime
- Engineering
- Maintenance
- Microsoft Office
- Employee assistance programme
14d
Customer Service Engineer
Siemens Healthineers —Sunbury
- Overtime
- Engineering
- Maintenance
- Microsoft Office
- Employee assistance programme
14d

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Customer Service Engineer

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

ITIL
HVAC
Organisational skills
IT

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

customer support engineer jobs in london, eng

Customer Service Engineer

Engineering Lead - Ptech - HRIS - Growth Team

Designer

Senior Sustainability Expert - Customer Engineering

Property & Facilities Engineering Manager

Senior Manager, Solutions Engineering

Lead Product Designer

Director of Engineering & Technology

Senior Service Designer

Senior Product Designer (Mobile Apps)

Experience Design Lead

Senior Experience Designer

Experience Design Vice President

MEP Design and Engineering Manager

Customer Service Engineer

Customer Service Engineer

Customer Service Engineer

Customer Service Engineer

Customer Service Engineer

Customer Service Engineer

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