It support manager Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
12d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Integration Support Manager
LoopMe —London
- Hybrid work
- SQL
- JavaScript
- Communication skills
- Annual leave
Quick apply
11d
Technical Support Manager - EMEA
Sigma Computing —London
- Full-time
- Management
- SQL
- AWS
Quick apply
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Profit sharing
Customer Product Trainer & Content Manager (SaaS / FinTech - Hybrid
Wealth Dynamix —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- Continuous improvement
- Work from home
Quick apply
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Customer service
- SQL
- Bachelor's degree
- Profit sharing
- Annual leave
Coach - Data Driven Professional/Data Driven Leader
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —London
- Full-time
- AWS
- Leadership
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
Equities Cash Application Support Senior Manager
Citi —London
- Full-time
- Hybrid work
- Java
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Leadership
Customer Support Lead
Searchable —London
- Full-time
- Bar
- SQL
- Mentoring
Quick apply
9d
Senior Manager, Revenue Management Training Specialist, Digital & Technology Transformation, EMEA (12 Month+ FTC)
Marriott International, Inc —London
- Full-time
- Sales
- Hotel
- Analysis skills
12d
Senior Technical Account Manager
Ben —London
- Full-time
- Hybrid work
- Software troubleshooting
- SQL
- Analysis skills
Senior Technical Account Manager
Integral Ad Science UK Ltd. —London
- Data analysis skills
- English
- SQL
Quick apply
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Sales
- Salesforce
IT Support Team Leader
AccrueTek Consulting Limited —St Albans
- £26,000 - £30,000 a year
- 8 hour shift
- Azure
- Microsoft Outlook
- Software troubleshooting
- Free parking
- Annual leave
Quick apply
10d
Technical Support Manager – Anaerobic Digestion & Biogas
We Are Orchard —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Sales
- Project management
- Work from home
- Sick pay
Quick apply

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it support manager jobs near hemel hempstead, hrt

IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

it support manager jobs in hemel hempstead, hrt

IT Helpdesk Team Lead

Technical Support Team Lead

Integration Support Manager

Technical Support Manager - EMEA

Associate Technical Account Manager

Customer Product Trainer & Content Manager (SaaS / FinTech - Hybrid

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

Technical Account Manager

Coach - Data Driven Professional/Data Driven Leader

Technical Account Manager, Enterprise Support, WWPS-UKGI

Managed Services - First Line Support Team Lead

Equities Cash Application Support Senior Manager

Senior Manager - Technical Support Engineering

Customer Support Lead

Senior Manager, Revenue Management Training Specialist, Digital & Technology Transformation, EMEA (12 Month+ FTC)

Senior Technical Account Manager

Senior Technical Account Manager

Salesforce Administrator & Service Desk Lead

IT Support Team Leader

Technical Support Manager – Anaerobic Digestion & Biogas

I want to receive the latest job alerts for it support manager in hemel hempstead, hrt

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