Technical coordinator Work, Jobs in Fleet, Ham (with Salaries)

RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Quality control
Quick apply
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King's Academy Binfield —Bracknell
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2d
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Nomios —Basingstoke
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Events & Digital Marketing Coordinator
Oakley Food Projects —Wokingham
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Sales Support Coordinator - 12-month - FTC
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Wood —Reading
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Blanchards Law —Henley on Thames
- £23,500 a year
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Customer Service Coordinator
The HR Surgery —Thames Ditton
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NPL —Teddington
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Amaris Consulting —Guildford
- English
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Head of Professional Services
TIEVA —Reading
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Medical Affairs Coordinator
Servier —Slough
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Vantive —Newbury
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Project Estimator / Estimator - Plumbing & Heating
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Gilead Sciences —London
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Expeditors —Feltham
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Senior Civil Site Engineer
J&T Business Consulting —Slough
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7d

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technical coordinator jobs near fleet, ham

RMA Coordinator / Technical Support Specialist

Habitech LTD
Basingstoke

Quick apply

Job details

Permanent | Full-time
£25,000 a year

Benefits

Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Microsoft Excel
Returns processing
Customer service
Business processes
Case record updates
Microsoft Office Suite
Technical support
Quality control
Organisational skills
Customer support
Customer interaction

Full job description

RMA COORDINATOR

Technical Support Team | Basingstoke, Hampshire | Full Time | Salary: £25k per annum

We are looking for a driven and organised individual to join our Technical Support team as an RMA Coordinator. Prior experience in this type of role is welcome but by no means essential; we are equally happy to hear from recent college or university graduates who are ready to build a career within a specialist, market-leading business. What matters most is the right attitude and a genuine willingness to learn.

ABOUT HABITECH:

Founded in 2006, Habitech is one of the UK's leading value-added distributors of specialist AV products and systems. From our Basingstoke headquarters, we supply and support residential and commercial integrators across the country, representing 60+ world-class brands spanning premium audio, video, projection, networking, smart control, lighting, and much more. We are more than a distributor; we provide technical support, system design guidance, professional training, and hands-on aftercare, making us a true long-term partner to every dealer we work with.

THE ROLE:

As RMA Coordinator, you will manage the end-to-end returns and warranty process across our product portfolio. Working closely with our Technical Support team, suppliers, and dealer network, you will ensure every return, repair, or replacement case is handled with accuracy, efficiency, and professionalism.

Full training will be provided from day one. We are looking for someone who is methodical, communicates well, and takes real ownership of their work.

KEY RESPONSIBILITIES:

- Manage RMA Process: Oversee the end-to-end RMA process, from receiving returns to processing claims and coordinating repairs or replacements.

- Customer Communication: Serve as the primary point of contact for customers regarding RMA enquiries, providing timely updates and resolving issues efficiently.

- Documentation and Tracking: Maintain accurate records of RMA requests, actions taken, and outcomes. Ensure all documentation is complete and up-to-date in the RMA system.

- Liaison with Technical Support: Work closely with the technical support team to diagnose issues, ensure proper documentation, and facilitate the repair or replacement process.

- Quality Control: Conduct quality checks on returned products to determine the cause of failure and ensure compliance with warranty terms and conditions.

- Supplier Coordination: Coordinate with suppliers for the return, repair, or replacement of products, ensuring timely and cost-effective solutions.

- Process Improvement: Identify opportunities to enhance the RMA process, streamline operations, and improve customer satisfaction.

WHAT WE'RE LOOKING FOR:

- Strong organisational skills and the ability to manage multiple open cases simultaneously

- Clear, confident communication - written and verbal

- A methodical, detail-oriented approach; accuracy matters in this role

- Self-sufficient and able to take initiative without needing to be directed at every step

- A natural problem solver who can think logically and work through challenges calmly

- A positive, can-do attitude and genuine willingness to learn

- Reliability and punctuality - our dealer network depends on us to be consistent

- Basic proficiency in Microsoft Office Suite

- Any interest in AV technology, networking, or home automation is a bonus - everything will be taught

WHAT HABITECH OFFERS:

- A competitive salary and benefits package

- Structured on-the-job training and a clear path for career growth

- A supportive, collaborative team environment in a thriving specialist industry

- Access to world-class AV brands, ongoing product training, and our award-winning Basingstoke Experience Centre

READY TO APPLY?

Send your CV and a brief covering note to: [email protected]

www.habitech.co.uk | +44 (0)1256 638500 | Unit K, The Loddon Centre, Wade Road, Basingstoke

Pay: £25,000.00 per year

Benefits:

Company events
Company pension
On-site parking
Private medical insurance

Ability to commute/relocate:

Basingstoke, Hampshire: reliably commute or plan to relocate before starting work (required)

Experience:

Microsoft Excel: 1 year (preferred)
Customer service: 1 year (preferred)

Licence/Certification:

UK Drivers License (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical coordinator jobs in fleet, ham

RMA Coordinator / Technical Support Specialist

Operational Security Officer

Design Technology Technician

Service Operations Coordinator

Events & Digital Marketing Coordinator

Website Coordinator

Sales Support Coordinator - 12-month - FTC

Client Support Coordinator

Practice Coordinator

Customer Service Coordinator

Workday Bid & Proposal Coordinator

Programme Delivery Coordinator

Shipping Officer

Head of Professional Services

Medical Affairs Coordinator

Workshop Engineer

Project Estimator / Estimator - Plumbing & Heating

Clinical Trials Manager

Project Cargo Manager

Senior Civil Site Engineer

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