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Senior Product, Payments Manager

Western Union -
London

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Presentation skills
Product management
Communication skills

Full job description

LOCATION: GB – London

TYPE: Full time

WORK SHIFT: Hybrid

POSTED: July 16, 2026

ID: JR0130878

Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Senior Product Payments Manager Europe

We are seeking a Senior Manager, to own the expansion and optimization of Western Union’s Funds In methods across Europe.

This role is responsible for growing coverage of Funds In methods across Europe corridors, improving conversion and authorization rates, while ensuring all Funds In methods meet compliance and scheme requirements. The role sits within the global Payments Product organization and works closely with Engineering, compliance, business and external partners across the region.

Responsibilities

Own the Europe funds-in product roadmap, identifying Funds In coverage gaps by corridor and prioritizing integrations based on volume, revenue opportunity and customer demand.

Evaluate and onboard new Funds In methods such as local real-time rails, debit/credit card, wallets, bank transfers and digital assets.

Define and track key Funds In performance metrics such as acceptance rates and authorization rates.

Identify and deliver initiatives to improve conversion across the Funds In funnel.

Partner with processors, acquirers, card networks and wallet providers to manage integration delivery and ongoing performance management.

Work with compliance and risk teams to ensure all Funds In methods meet regulatory requirements, AML obligations, card scheme rules and chargeback controls.

Build business cases for new Funds In method integrations, performing market analysis, quantifying revenue, impact, incremental volume, implementation cost and risk.

Prepare and present regular funds-in performance reporting against OKRs for regional and global stakeholders.

Mentor and develop associate-level and mid-level product managers on the Funds In team.

Requirements

7+ years of product management experience, with at least 5 years working directly on payments.

Strong understanding of Funds In Economics.

Demonstrated track record of owning a product roadmap and shipping end-to-end.

Data-driven approach to product decisions. Able to define funnel metrics and iterate results.

Excellent written and verbal communication. Comfortable preparing and presenting executive-level materials.

Familiarity with card scheme rules (Visa / Mastercard) and acquirer relationships in Europe markets.

Undergraduate or graduate degree, or equivalent experience.

UK Benefits include:

25 days annual leave – plus 8 public holidays

Comprehensive life & medical cover – including dependents

Contributory pension plan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives, ultimately helping us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. This role is classified as Hybrid, defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

#LI-VK1

#LI-Hybrid

Estimated Job Posting End Date:

08-28-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Apply Now

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