Technical support representative Work, Jobs in York, Nyk (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
HMYOI Wetherby - AUM : Business Community Engagement
Ministry of Justice —Wetherby
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Claims Handler – Motor & Third Party Property Damage (TPPD)
Hiscox —York
- Full-time
- Customer service
- Travel
- Organisational skills
Technical Project Manager
Stage One —York
- Overtime
Delivery Lead, Euston
Arcavia Consulting —Leeds
- English
- Analysis skills
- Project management
Goldwell Colour Educator
Kao Corporation —Leeds
- Microsoft Powerpoint
- Microsoft Outlook
- Hair styling
Quick apply
Hygiene Manager
Forza Foods Ltd —Pontefract
- Night shift
- Store discount
- Annual leave
11d
Preconstruction Manager (13118)
Tilbury Douglas —Castleford
- Full-time
- Presentation skills
- Quality control
- Organisational skills
- Annual leave
- Employee assistance programme
Category Technical Manager - Produce
IPL —Normanton
- Monday to Friday
- Travel
- Store discount
- Annual leave
Technical Director, Capture Management Lead - Water
AECOM —Leeds
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Preconstruction Manager
Tilbury Douglas —Castleford
- Full-time
- Presentation skills
- Quality control
- Organisational skills
- Annual leave
- Employee assistance programme
Principal Delivery Consultant
Burendo —Leeds
- Full-time
- Hybrid work
- Software development
- Agile
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Senior Full Stack Engineer
Leeds Building Society —Leeds
- £77,500 a year
- Hybrid work
- Azure
- Mentoring
- Software development
- Flexible schedule
Security Print Sales Director
Authentix, Inc. —York
- Full-time
- Sales
- Marketing
- Engineering
Quick apply
Vehicle Technician/Mechanic
TrustFord —Castleford
- Maintenance
- Hotel
- Annual leave
- Employee discount
Claims Advocate - Financial Lines
Aon Corporation —Leeds
- Hybrid work
- Communication skills
Principal Structural Engineers
Amey Ltd —York
- Part-time
- Civil engineering
- Management
- Doctoral degree
- Annual leave
- Flexible schedule
Quick apply
3d
Senior Bridge Engineer - Leeds
Roughan & O'Donovan —Leeds
- English
- Analysis skills
- Contracts
- Free parking
- Annual leave
Senior Substation Primary (HV Plant) Design Engineer
AtkinsRéalis —Leeds
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree

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Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

ITIL Certification
ITIL
Financial services
Communication skills

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:
Acting as a first point of contact for customers across a range of services.
Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
Progressing incidents and service requests in line with agreed processes and service levels.
Working collaboratively with internal teams to support timely resolution.
Maintaining accurate records, logs and hand‑overs.
Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.
Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential
Experience working in an office or professional environment.
Experience in a customer‑facing or service‑oriented role.
Strong communication skills, with the ability to engage clearly and professionally.
Ability to work under pressure and manage competing priorities.
High levels of accuracy and attention to detail.
A proactive, customer‑focused approach and willingness to learn.

Desirable
Experience working in a regulated or controlled environment.
Experience in financial services, payments, or a Service Desk / operational support role.
Understanding of incident, request or service management concepts.
ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

35 hours per week, 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Shift‑based role and may vary in line with business needs.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

technical support representative jobs in york, nyk

Customer Contact Centre Advisor (Payments / Technical Support)

HMYOI Wetherby - AUM : Business Community Engagement

Claims Handler – Motor & Third Party Property Damage (TPPD)

Technical Project Manager

Delivery Lead, Euston

Goldwell Colour Educator

Hygiene Manager

Preconstruction Manager (13118)

Category Technical Manager - Produce

Technical Director, Capture Management Lead - Water

Preconstruction Manager

Principal Delivery Consultant

Customer Specialist

Senior Full Stack Engineer

Security Print Sales Director

Vehicle Technician/Mechanic

Claims Advocate - Financial Lines

Principal Structural Engineers

Senior Bridge Engineer - Leeds

Senior Substation Primary (HV Plant) Design Engineer

I want to receive the latest job alerts for technical support representative in york, nyk

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