Technical support occupations Work, Jobs in Leighton Buzzard, Bdf (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
5d
3rd Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Hospitality
- Sick pay
Quick apply
12d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Stevenage
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
2d
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,259 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Customer service
- Engineering
- IT
- Employee assistance programme
- Employee discount
Quick apply
4d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- IT
Quick apply
8d
Operational Support Analyst – Enable Ground Crew
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
4d
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- Windows
- Microsoft Office
- In-person
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Azure
- Customer service
- Windows
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- English
- Windows
- Microsoft Office
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Oracle
- SQL
- Analysis skills
8d
Senior Technical Support Engineer
Water Technologies - Elga —Stokenchurch
- Full-time
- Hybrid work
- Engineering
- Travel
- IT
- Annual leave
- Employee discount
Quick apply
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
8d

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technical support occupations jobs near leighton buzzard, bdf

Service Operations Analyst

ITSO Ltd
Milton Keynes

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Job details

Permanent | Full-time
£30,000 - £40,000 a year
5 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

technical support occupations jobs in leighton buzzard, bdf

Service Operations Analyst

3rd Line Service Delivery Analyst

Senior IT Support Engineer - On-site Services

Technical Helpdesk

IT Field Support Technician - T2 / Second Line Immediate Start

Customer Support Agent

Principal Technical Support Engineer

Remote Support Engineer

Freelance Associate Business Analyst Trainer - day rate

Operational Support Analyst – Enable Ground Crew

IT Support Contract

IT SUPPORT ASSISTANT

1st Line Service Desk Analyst

IT End-User Support Specialist

1st Line Support Engineer

First Line IT Support

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Senior Technical Support Engineer

Technical Support Supervisor

Microsoft Platform Support Engineer| Stevenage, UK

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