Cloud architect Work, Jobs in Eccles, Gtm (with Salaries)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Manchester
- Computer Science
- Bachelor's degree
- APIs
Lead Technical Architect
HippoDigital —Manchester
- £69,000 - £86,600 a year
- Hybrid work
- Business development
- Agile
- In-person
- Employee discount
Solution Architect - HR & Payroll
Manchester Airport —Manchester
- Hybrid work
- DevOps
- Human resources
- Communication skills
- Free parking
- Employee discount
Senior Customer Engineer, Platform, FSI, Google Cloud
Google —Manchester
- Sales
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Senior Software Engineer (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
Azure Cloud Engineer - Sheffield, UK - Fulltime
Capgemini —Manchester
- Azure
- DevOps
- AWS
6d
Senior DevOps Engineer - AWS Infrastructure Architect
DeliveryApp —Manchester
- Full-time
- DevOps
- English
- AWS
Quick apply
Manager, Data Engineering Architect, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Azure
- Java
- AWS
Senior Solutions Architect, WWPS Global Defence Partners
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Sales
- AWS
- Machine learning
10d
Cloud Native Architect (AWS)
Capgemini —Manchester
- Hybrid work
- AWS
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Java Developer
Capgemini —Manchester
- Hybrid work
- Java
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3d
Cloud Native Architect
Capgemini —Manchester
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The Protein Works™ —Liverpool
- Full-time
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- Azure
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Quick apply
Senior Data & AI Solutions Architect, Energy & Industrials, AGS Solutions Architecture Team
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Computer Science
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Pre-Sales Solution Architect - Cloud
ANS Group Limited —Manchester
- Full-time
- Azure
- AWS
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Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Military
- DevOps
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Solutions Architect
Oakland —Manchester
- Hybrid work
- Azure
- Master's degree
- AWS
- Annual leave
- Referral programme
6d
Senior ServiceNow Certified Technical Architect
Cognizant —Manchester
- Full-time
- Hybrid work
- Azure
- AWS
- JavaScript
4d
HR & AI Systems Architect
Fortive —Manchester
- Azure
- Oracle
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Senior Partner Solutions Architect, UK Public Sector
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Computer Science
- Sales
- DevOps
10d

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cloud architect jobs near eccles, gtm

Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Manchester

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Job details

Qualifications

Computer Science
IVR
VoIP
Bachelor's degree
APIs
Solution architecture
Information Technology

Full job description

Job Description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

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