Technical support occupations Work, Jobs in South Shields, Twr (with Salaries)

Customer Support Specialist - Sage HCM
Sage —Newcastle upon Tyne
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
11d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
10d
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
IT Hardware Technician Apprentice
QA Apprenticeships —Whitley Bay
- £25,272 - £27,476 a year
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
6d
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- From £35,000 a year
- Full-time
- Computer Science
- Engineering
- C++
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Technical Service Analyst
Care Quality Commission —Newcastle upon Tyne
- £30,373 a year
- Full-time
- Annual leave
13d
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Onsite Service Assistant
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Computer literacy
- IT
- Computer skills
- Employee assistance programme
- Employee discount
4d
Service Desk Analyst
Cora Health —Newcastle upon Tyne
- Up to £27,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
16h
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
12d
Dynamics 365 Support Consultant
DC Thomson —Gateshead
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Accounting
Quick apply
7d
Service Desk Engineer (End User Support)
Cybit —Newcastle upon Tyne
- £24,800 a year
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee assistance programme
Quick apply
1d

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Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
A full UK driving license is required. Flexible working opportunities including home working and hybrid options. Company sick pay and income protection cover.
£0.01 - £45,000.00 a year
Quick apply

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Customer Support Specialist - Sage HCM

Sage -
Newcastle upon Tyne

Apply Now

Job details

11 days ago

Benefits

Annual leave
Company pension

Qualifications

Sage
Technical support
Analysis skills
Payroll
HRIS
Root cause analysis
Communication skills

Full job description

Job Description

Are you passionate about solving complex problems and delivering exceptional customer experiences? Join our team as a Customer Support Specialist for Sage HCM, where you'll play a key role in helping customers get the most from their HR and payroll solutions.
In this role, you'll investigate and resolve challenging customer issues through hands-on testing, troubleshooting, and root cause analysis. You'll work closely with cross-functional teams to validate findings, identify product improvements, and escalate defects where needed. Most importantly, you'll partner directly with customers, providing expert guidance, practical solutions, and best-practice recommendations that help them succeed.

This is a hybrid role based in our Cobalt office 3 days per week.

Key Responsibilities

What will you be doing?
As a Customer Support Specialist, you'll take ownership of complex customer cases from investigation through to resolution, using hands-on troubleshooting, testing, and root cause analysis to identify effective solutions. Working closely with customers and cross-functional teams, you'll validate issues, escalate confirmed defects, contribute to product improvements, and provide clear guidance that helps users get the most from their software. You'll maintain detailed technical documentation, ensuring a seamless support experience, while identifying recurring trends and recommending enhancements that improve processes, product stability, and overall customer satisfaction. This is an exciting opportunity for someone who enjoys problem-solving, collaborating with others, and making a real impact on the customer experience.

What are we looking for?
We're seeking a customer-focused professional ideally with experience supporting HRIS, HCM, or Payroll technology solutions who thrives on solving problems and delivering exceptional service. The ideal candidate will have strong analytical and troubleshooting skills, with the ability to investigate, reproduce, and resolve technical issues while clearly communicating solutions to customers. You'll be comfortable navigating multiple systems, managing competing priorities in a fast-paced environment, and helping users build confidence in their product knowledge. Experience providing Level 2 or advanced technical support, supporting software applications, and working with defect escalation or issue-tracking systems would be a distinct advantage. Most importantly, you'll bring a proactive mindset, excellent communication skills, and a passion for creating positive customer experiences.

What's in it for you?
Benefits? We have plenty...

Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage

25 days of paid annual leave with the option to buy up to another 5 days

8 bank holiday days

Paid 5 days yearly to volunteer through our Sage Foundation

50% income protection

Holiday buy + sell

Comprehensive health, dental, and vision coverage

Work away scheme for up to 10 weeks a year

Ongoing training and professional development

Hybrid working

Healthy Mind app membership

Access to various helpful memberships for finances, health and wellbeing

Apply Now

Refine Your Search

technical support occupations jobs in south shields, twr

Customer Support Specialist - Sage HCM

Senior Service Desk Consultant - 3rd Line

IT Support Technician

IT Technician Service Desk

IT Hardware Technician Apprentice

2nd Line Support Technician

Customer Services Software Engineer

IT Support Specialist

Technical Service Analyst

End User IT Apprentice

Service Desk Analyst

Onsite Service Assistant

Service Desk Analyst

IT Support Technician

Dynamics 365 Support Consultant

Service Desk Engineer (End User Support)

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