Service improvement officer Work, Jobs in Sidmouth, Dev (with Salaries)

Customer Liaison Officer
Network Plus —Torquay
- Customer service
- Supervising experience
- Leadership
Quick apply
Customer Service Advisor - Highways
Civic Recruitment Limited —Northleigh
- £19.36 an hour
- Full-time
- Hybrid work
- CRM software
- English
- Databases
Quick apply
13d
Training Officer
Integrated Pathology Partnership Limited —Taunton
- £50,000 - £55,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Training & development
3d
Senior Technical Officer
Somerset Council —Taunton
- £37,280 - £41,771 a year
- Full-time
- AutoCAD
- Writing skills
- Databases
- Annual leave
13d
Vulnerability Management Engineer
Met Office —Exeter
- £35,145 - £49,448 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
7d
Environmental Health Officer (Food & Safety)
Somerset Council —Taunton
- £37,280 - £41,771 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Annual leave
14d
Trainee Anatomical Pathology Technologist
Torbay and South Devon NHS Foundation Trust —Torquay
- £25,760 - £27,476 a year
- Full-time
- Cleaning
- Communication skills
7d
Managing Director, Enabling Domain
Met Office —Heavitree
- £130,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Relocation assistance
- Annual leave
Communications Officer
Somerset NHS Foundation Trust —Taunton
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
19h
Data Governance Manager
UK Hydrographic Office —Taunton
- £48,746 a year
- Part-time
- Hybrid work
- Presentation skills
ICT Network Manager
The Spires College —Torquay
- £39,152 - £41,771 a year
- Experience working with children
- Bachelor's degree
- Computer networking
- Health & wellbeing programme
- Employee discount
Quick apply
Senior Environmental Health Officer
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Weekend availability
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel

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service improvement officer jobs near sidmouth, dev

Customer Liaison Officer

Network Plus -
Torquay

Quick apply

Job details

Permanent

Qualifications

Wastewater treatment
Driving Licence
Customer service
Performance management
Supervising experience
Leadership
Communication skills

Full job description

Description

You will be ultimately responsibility for handling activities as outlined below:

Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.

Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

Effective CARE completion on all projects

80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

Ensure a customer service culture is adopted throughout the teams.

Use initiative, prioritise workload and work unsupervised.

Financial / Operations:

Track customer experience KPI’s and compile monthly & weekly reports.

Customer / Market:

Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score.

Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.

Experience and Qualifications

Key Competencies

Leadership – Act as an Ambassador promoting the Customer minimum standards

Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed

Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs.

Embracing Change - Able to support performance review sessions and drive performance improvement.

Communication - Effective interpersonal skills.

Influencing skills - Able to positively influence customer thinking

Performance Management - Demonstrable experience of exceeding targets/KPI’s.

Innovation and Creative Thinking - Able to adapt to customer needs

Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently

Qualifications/Skills Required

Experience of working in Utilities

Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

service improvement officer jobs in sidmouth, dev

Customer Liaison Officer

Customer Service Advisor - Highways

Training Officer

Senior Technical Officer

Vulnerability Management Engineer

Environmental Health Officer (Food & Safety)

Trainee Anatomical Pathology Technologist

Managing Director, Enabling Domain

Communications Officer

Data Governance Manager

ICT Network Manager

Senior Environmental Health Officer

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