Infrastructure engineer Work, Jobs in West Malling, Ken (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
IT Field Service Engineer (M365)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Microsoft Excel
- Azure
- SharePoint
Quick apply
8d
Platform Operations Manager (DevOps & Site Reliability Engineering)
CareADHD —Canary Wharf
- £70,000 - £75,000 a year
- Hybrid work
- DevOps
- AWS
- APIs
- Annual leave
Quick apply
AI Automation Developer
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Sick pay
Quick apply
3d
Data & Business Insights Analyst
Dovetail Games Ltd —Chatham
- Full-time
- Hybrid work
- SQL
- Presentation skills
- Organisational skills
Quick apply
1d
Specialist Data Engineer
Financial Ombudsman Service —London
- £58,075 - £75,000 a year
- Weekend availability
- Hybrid work
- Azure
- SQL
- APIs
Senior Lead Software Engineer - Python, Data, Cloud, AIML
JPMorganChase —London
- Full-time
- System design
- Master's degree
- AWS
SDET Engineer - GCP, Integration / Stabilization Team, London
Photon —London
- Computer Science
- DevOps
- Engineering
Sr. Technology Architect - DC Network architecture - UK, Germany, Netherlands
Infosys —London
- Azure
- AWS
- Continuous improvement
IT Field Engineer
Balfour Beatty —Dartford
- Hybrid work
- Maintenance
- Windows
- Microsoft Office
- Annual leave
18h
Mid-Level Backend Engineer (Driver Squad)
HIVED —London
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- AWS
Full Stack Engineer (Backend Heavy)
QuantumLoopAI —London
- Full-time
- Remote
- Azure
- Analysis skills
- JavaScript
Quick apply
Senior Data Engineer - Reference Data (Assistant Vice President)
Jefferies & Company, Inc. —London
- Full-time
- SQL
- AWS
- Financial services
Product Management - Private markets, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Master's degree
- Bachelor's degree
- Product management
DevOps Engineer
Oregon Systems —London
- £31,955.47 - £95,614.58 a year
- Full-time
- Azure
- Oracle
- Software troubleshooting
Quick apply
Plant IT CIM Engineer
Select Engineering —Dagenham
- £27.38 an hour
- Weekend availability
- Agile
- Communication skills
Dev Ops - Java/Python - London
Photon —London
- Full-time
- Computer Science
- Java
- Analysis skills
SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
- IT
12d

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2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Operating systems
Customer service
Firewall
Computer networking
SharePoint
IT
VMWare
Active Directory
Intune

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

infrastructure engineer jobs in west malling, ken

2nd Line Helpdesk Engineer - Basildon or Yateley Office

IT Support Team Leader

IT Field Service Engineer (M365)

Platform Operations Manager (DevOps & Site Reliability Engineering)

AI Automation Developer

IT Support Engineer (1st to 2nd Line Progression)

Data & Business Insights Analyst

Specialist Data Engineer

Senior Lead Software Engineer - Python, Data, Cloud, AIML

SDET Engineer - GCP, Integration / Stabilization Team, London

Sr. Technology Architect - DC Network architecture - UK, Germany, Netherlands

IT Field Engineer

Mid-Level Backend Engineer (Driver Squad)

Full Stack Engineer (Backend Heavy)

Senior Data Engineer - Reference Data (Assistant Vice President)

Product Management - Private markets, Charles River Development, Assistant Vice President

DevOps Engineer

Plant IT CIM Engineer

Dev Ops - Java/Python - London

SPECIALIST ICT ENGINEER

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