37 hours per week
Are you passionate about driving service improvement and delivering meaningful change? Join our Children’s Services Business and Change Team and help shape the future of services for babies, children, young people and families.
We are seeking a highly organised and proactive Business Analyst and Change Officer to join our Business and Change Team within Children’s Services.
This is an exciting opportunity to play a key role in delivering business transformation and service improvement initiatives that support positive outcomes for babies, children, young people and families. Working closely with operational teams, partners and key stakeholders, you will analyse business needs, identify opportunities for improvement and help ensure that business processes and case management systems are optimised to support both service delivery and strategic objectives.
As part of this role, you will be responsible for gathering, documenting and analysing business requirements, mapping current and future state processes, and translating these into clear workflows and functional specifications for ICT colleagues. You will work collaboratively with stakeholders to develop practical, effective and sustainable solutions that promote best practice and continuous improvement.
You will lead and support User Acceptance Testing (UAT), including the development of test scripts and supporting documentation, ensuring that system enhancements and process changes are thoroughly tested prior to implementation.
A strong understanding of data quality and statutory reporting requirements is essential. You will help ensure that system configurations, workflows and user processes support accurate data capture and reporting, enabling services to meet their regulatory obligations and performance requirements.
Working alongside the Business and Change Manager, you will contribute to system upgrades, improvement projects and wider change programmes, helping to plan, coordinate and deliver business change activities across the service.
The successful candidate will have substantial experience in business analysis, process improvement and requirements gathering, with the ability to engage confidently with a range of stakeholders and translate complex business needs into practical system solutions. Strong analytical, organisational and communication skills are essential, together with experience of supporting system developments, testing and implementation activities.
You will also support the delivery of major transformation programmes, including the Families First Partnership Programme, ensuring that business change is effectively planned, managed and embedded alongside case management system developments. Through your work, you will help ensure that systems and processes remain compliant, effective and fit for the future needs of the service.
Our vision is ‘creating change together’, using language that cares which drives our values and behaviours to create change - in partnership with our children and families, our dedicated Children’s Service staff, our partners, and community services, to improve the lives of children on the Isle of Wight.
If you are passionate about driving improvement and using technology to enable positive change and would like to be part of a culture that values learning and continuous professional development, please get in touch to find out more.
You will be contacted for an interview if you are successful with your application.
For further information or an informal discussion, please contact Amy Lockwood, Business and Change Manager at [email protected] or by calling on 01983 821000.
Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
To discover more about our careers please visit Jobs and careers - Isle of Wight
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.
We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
The Isle of Wight Council protects its employees from discrimination, and this is supported by;
unacceptable behaviour policy
employee code of conduct
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.
The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.
Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council’s commitment to safer recruitment and compliance with regulatory requirements.
This council and its schools recruit according to the council’s Recruitment, Policy and Procedure and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.
For support completing your online application or for further information on how to apply, phone 01983 823134 or email [email protected]. Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.
