Infrastructure Work, Jobs in Norwich, Eng (with Salaries)

IT Service Desk Lead
Cotswold Company —Norwich
- Up to £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
2d
Ground Worker / deep drainage (12months)
Paverose Ltd —Norwich
- £160 - £220 a day
- Full-time
- Maintenance
- Organisational skills
- Cleaning
Quick apply
1d
Process Commissioning Engineer
Anglian Water Services Ltd —Norwich
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
13d
Drain Jetting & Pump Service Engineer
M.Gaze & Co Ltd —Thurlton
- From £17 an hour
- Full-time
- Customer service
- Driving
- Cleaning
Quick apply
LGV Jetter Operator
Anglian Water Services Ltd —Norwich
- From £42,926 a year
- Overtime
- Communication skills
3d
Electrical Craftsperson
Serco Plc —Norwich
- £34,231 - £38,478 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Continuous improvement
- Employee assistance programme
Surveyor - Solar PV Installations and Low-Carbon Heating Systems
Bromford Flagship Livewest —Norwich
- £42,228 a year
- Data analysis skills
- Continuous improvement
- Construction experience
Operations Coordinator
Proserv —Great Yarmouth
- Organisational skills
- Communication skills
- Annual leave
Quick apply
2d
Hire and Sales Coordinator
GAP Group —Norwich
- Full-time
- Sales
- Organisational skills
- Communication skills
Apprentice Quantity Surveyor - Norwich
AECOM —Norwich
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Maths
Research Scientist
Quadram Institute —Norwich
- £39,000 - £46,500 a year
- Full-time
- Doctoral degree
13d
Carpenter
Serco Plc —Norwich
- £29,744.00 - £32,328.27 a year
- Full-time
- Carpentry
- Hospital
- Continuous improvement
- Employee assistance programme
DevOps Engineer
Glassbox Ltd. —Norwich
- Remote
- DevOps
- Scripting
- Communication skills
Quick apply
VacancyTitle: Tactical Plan Coordinator
Northumbrian Water/Essex & Suffolk Water —Lowestoft
- £47,685 - £56,100 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
6d
Service Technician
Proserv —Great Yarmouth
- Schematics
- Maintenance
- Continuous improvement
- Annual leave
Quick apply
Planning Engineer
Skanska —Norwich
- Contracts
- Construction experience
- Bereavement leave
Multiskilled Test Technician
Proserv —Great Yarmouth
- Schematics
- Quality control
- Communication skills
- Annual leave
Quick apply
Highways Engineer
WSP —Norwich
- Hybrid work
- Civil engineering
- Project management
- Mentoring
3d
Senior Planning Engineer
Skanska —Norwich
- Civil engineering
- Contracts
- Construction experience
- Bereavement leave
Energy Projects Programme Officer
East Suffolk Council —Lowestoft
- £31,537 - £34,434 a year
- Full-time
- Administrative experience
- Communication skills
- Employee discount
2d

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IT Service Desk Lead

Cotswold Company -
Norwich

Apply Now

Job details

Full-time
Up to £35,000 a year
2 days ago

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Customer service
IT team management
Incident queue management
Ticket management
Microsoft Exchange
Virtualisation
CompTIA Network+
Mobile device management
SharePoint
Management reporting
CompTIA A+
Intune

Full job description

Job reference

TCC000940

Date posted

05/08/2026

Application closing date

28/08/2026

Location

Hybrid / Norwich Office

Salary

Salary up to £35,000 per annum

Package

Competitive

Contractual hours

Basis

Full time

Job category/type

Blank

IT Service Desk Lead

Job description

At The Cotswold Company, we make furniture built to be kept — backed by our 15-year guarantee. Behind every order, showroom and warehouse, our IT team quietly keeps things running so everyone else can focus on the customer.

We're looking for an IT Service Desk Lead to take ownership of that experience day to day. It's a hands-on role: you'll lead and coach a small service desk team while personally delivering the end-user computing work that keeps our people equipped — Intune, Autopilot, and everything in between.

What you'll be doing

Bring an ITIL-aligned approach to incident, request, problem and change management
Own and improve service desk workflows, ticket categorisation and documentation, automating where you can
Act as the first escalation point for the desk, mentoring the team and leading stand-ups and handovers
Take full ownership of device provisioning and lifecycle via Intune and Windows Autopilot
Manage the wider EUC estate: endpoint configuration, compliance policies and MDM administration
Support new site installs across our warehouses, outlets and showrooms, with some travel to sites as needed
Oversee IT asset management — recording, tracking and disposal — in line with good cyber security practice
Share reporting, KPIs and metrics with the Head of IT Infrastructure to keep performance visible
Take part in our IT on-call rota for out-of-hours support

What you'll bring

Essential

Desirable

2 years' experience in a support desk function

ITIL v4 or v5 certification

Windows 11 troubleshooting and deployment experience

Microsoft 365 management experience (onboarding, offboarding, Exchange, Teams, licensing)

Experience with Microsoft Cloud, Autopilot, Intune or similar MDM tools

CompTIA Network+

IT asset management experience

SharePoint experience

Excellent customer service skills

Virtualisation knowledge

CompTIA A+ (or equivalent)

Backup and anti-virus management

A full UK driving licence (for travel and hire car purposes)

Retail IT deployment experience

Broader MDM/deployment know-how (MDT, JAMF, Knox, Apple DEP)

You'll fit right in if you're

Positive, approachable and calm under pressure
A natural at working with kindness and understanding of others' needs
Customer-focused, methodical and analytical in how you solve problems
Keen to keep learning — and to pick up new certifications along the way

A bit about us

The Cotswold Company is a premium furniture and homeware retailer, B-Corp certified and proud of it. We're growing our showroom presence across the UK alongside a well-loved online business, and everything we make is built to last — which is exactly the standard we hold our IT service to as well.

Apply Now

Refine Your Search

infrastructure jobs in norwich, eng

IT Service Desk Lead

Ground Worker / deep drainage (12months)

Process Commissioning Engineer

Drain Jetting & Pump Service Engineer

LGV Jetter Operator

Electrical Craftsperson

Surveyor - Solar PV Installations and Low-Carbon Heating Systems

Operations Coordinator

Hire and Sales Coordinator

Apprentice Quantity Surveyor - Norwich

Research Scientist

Carpenter

DevOps Engineer

VacancyTitle: Tactical Plan Coordinator

Service Technician

Planning Engineer

Multiskilled Test Technician

Highways Engineer

Senior Planning Engineer

Energy Projects Programme Officer

I want to receive the latest job alerts for infrastructure in norwich, eng

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