Information technology manager Work, Jobs in Attleborough, War (with Salaries)

End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
8d
Computing & IT Deputy Programme Lead
School of Coding —Birmingham
- £40,000 - £42,000 a year
- Full-time
- Mentoring
- IT
- AI
- Annual leave
- Employee assistance programme
Quick apply
10d
IT Infrastructure Manager
Brush Group —Loughborough
- Hybrid work
- IT
- Employee assistance programme
- Life insurance
8d
IT Manager
ALM Trading Ltd —Birmingham
- £55,000 - £58,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
Manager, Lead ServiceNow Solution Architect, Global
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Azure
- AWS
E-commerce IT Manager
Bramah Safeguarding CIC —Birmingham
- £60,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Procurement Manager - IT Products & Services
DPD Group UK —Birmingham
- £82,500 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Business
- Free parking
Quick apply
IT Service Manager
XPO Logistics —Crick
- £50,000 - £65,000 a year
- Team management
- IT
- Leadership
Quick apply
1d
Group Technology Infrastructure (GTI) – Infrastructure Production Manager
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- IT
- Employee discount
1d
Manager, Lead Specialist, ServiceNow Solution Architect
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Azure
- AWS
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
Technical Services Manager - EUC
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Azure
- IT
- Leadership
9d
ServiceNow Production Support Manager
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Head of Application Support
Mace —Birmingham
- Full-time
- Hybrid work
- Travel
- IT
Director of Information Systems (Systems, Operations & Change)
The Mercian Trust - Digital & IT —Walsall
- £55,745 - £61,533 a year
- Education
- IT
- Leadership
- Employee discount
20h
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Project management
- Agile
- IT
1d
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- IT
- Employee assistance programme
- Bereavement leave
Network Manager
CRH International —Birmingham
- Full-time
- Azure
- Management
- English
Quick apply
Information Security & IT Manager
NetWatch Global —Birmingham
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- IT
- Flexitime
- Flexible schedule
Quick apply
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
10d

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End User IT Support Manager

Brush Group -
Loughborough

Apply Now

Job details

Permanent
8 days ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Jira
Operations management
Organisational skills
ServiceNow
IT
Root cause analysis
Help desk

Full job description

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.

The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management.

Key Responsibilities:

Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct level of reporting on ticket and SLAs
Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs.
Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations.
Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity.
Act as the senior escalation point for major incidents, coordinating technical resources and business communications.
Support defining the strategic direction for the IT end user support model and creation of a framework for end user support.
Lead, coach, and develop a team of Support engineers.
Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management.
Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments.

What are we looking for:

Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position.
Proven background governing outsourced MSP agreements and enterprise vendor relations.
Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred).
Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar).
Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites.
Ability to influence and drive change
Personally Effective – organisational skills, ability to prioritise and delegate.

What's in it for you?

Competitive salary
Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
Flexible and Hybrid working options (role dependant)
Life insurance – 4 x annual salary
Enhanced Company Pension scheme
24/7 free and confidential Employee Assistance Programme
GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
Family friendly policies including Enhanced Maternity/Paternity
Bike2work scheme
Long Service Awards
Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Apply Now

Refine Your Search

information technology manager jobs in attleborough, war

End User IT Support Manager

Computing & IT Deputy Programme Lead

IT Infrastructure Manager

IT Manager

Manager, Lead ServiceNow Solution Architect, Global

E-commerce IT Manager

Senior Procurement Manager - IT Products & Services

IT Service Manager

Group Technology Infrastructure (GTI) – Infrastructure Production Manager

Manager, Lead Specialist, ServiceNow Solution Architect

Modern Workplace - Digital Experience Lead

Technical Services Manager - EUC

ServiceNow Production Support Manager

Head of Application Support

Director of Information Systems (Systems, Operations & Change)

IT Project Manager

Senior Service Transition Manager

Network Manager

Information Security & IT Manager

Head of Systems Improvement

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