Customer experience analyst Work, Jobs in Cardiff, Wls (with Salaries)

AI Analyst
Hodge Bank —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of New Business Reporting
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Quick apply
Lead Credit Risk Analyst
Admiral —Cardiff
- SQL
- Presentation skills
- Continuous improvement
- Annual leave
Pricing Manager - Travel
Admiral —Cardiff
- Hybrid work
- SQL
- Analysis skills
- Business
- Annual leave
IAM Analyst
Starling —Cardiff
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Scripting
- Annual leave
- Employee discount
Quick apply
Senior Cyber Analyst
Admiral —Cardiff
- Azure
- AWS
- Scripting
- Annual leave
Senior Pricing Analyst
Admiral —Cardiff
- SQL
- Python
- Annual leave
Finance Analyst
Vishay —Newport
- Microsoft Excel
- ERP systems
7d
Senior Statistical Officer
Government Statistical Service —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
1d
Data Engineer
Creditsafe —Cardiff
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
- Annual leave
Quick apply
Business Analyst - EMEAI Region
Oxford Instruments plc —Bristol
- Sales
- Master's degree
- Analysis skills
1d
CSV Analyst 12 Month FTC
Norgine —Hengoed
- Microsoft Office
- Bachelor's degree
- IT
Quick apply
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
Finance Analyst- 12 Month Fixed Term Contract
Encirc —Bristol
- £28,000 - £30,000 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Senior Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Cardiff
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
1d
Senior Finance Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Accounting
- IT
- Employee discount
Quick apply

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AI Analyst

Hodge Bank
Cardiff

Quick apply

Job details

Full-time
£50,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Employee discount
Gym membership
Life insurance
Referral programme

Qualifications

Azure
Analysis skills
Organisational skills
Financial services
AI
Communication skills

Full job description

Do you want to be part of a force for good, helping to make life better for customers and society in the moments that matter? At Hodge, we put people at the heart of our business, and that means our customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets.

The role of AI Analyst will be to support the acceleration of Hodge’s use of applied AI. The role will be at the forefront of the bank’s AI initiatives and led by the Head of AI, be involved in building proof-of-concepts, crafting intelligence workflows and exploring practical applications of Microsoft Copilot Studio, Microsoft Graft, Power Apps and complementary AI tools.

Essential Experience:

Shows excellent communication and analytical skills
Previous experience with experimenting with LLMs, prompt engineering and agent-style workflows
Experience with exploring and/or building with AI tools, Copilot Studio or similar conversational/agent development tools
Familiarity with Microsoft Power Platform (Power Apps, Power Automate or Dataverse)
Capable level of Risk management
Strong communication and interpersonal skills for engaging with executives and stakeholders.
Exceptional organisational skills, attention to detail, and ability to manage multiple concurrent activities.

Key Responsibilities may include:

Develop initial proof‑of‑concept (PoC) AI agents and workflows using Microsoft Copilot Studio, including prompt flows, connectors, actions, and autonomous agent capabilities.
Create and test AI‑powered business applications using Power Apps, Power Automate, and Dataverse, integrating AI behaviours where valuable.
Leverage Microsoft Graph to connect and reason over organisational data (files, emails, meetings, etc.) when building intelligent experiences.
Explore and evaluate alternative AI tooling (e.g., Claude, OpenAI models) to broaden capability and identify opportunities.
Conduct discovery work to understand business problems and propose AI‑assisted solutions.
Experiment with a variety of LLMs, agents, and frameworks to benchmark performance, capabilities, and suitability.
Stay aware of new features released across the Microsoft ecosystem (Copilot, Fabric, Power Platform, Azure AI).
Analyse the impact of AI PoCs and produce clear recommendations for scaling or iterating.
Build simple integrations, automations, or orchestrations combining AI models, Power Platform components, and enterprise data sources.
Assist with data preparation, wrangling, or structuring when required for AI use cases.
Develop and maintain documentation, technical notes, and implementation guides.
Partner with business teams to understand real‑world workflows and shape working AI prototypes.
Support the CTO in identifying quick‑win opportunities for AI adoption.
Communicate findings, demo prototypes, and explain technical concepts in accessible language.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, media, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.

Job Type: Full-time

Pay: £50,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
Gym membership
Health & wellbeing programme
Life insurance
Referral programme

Work Location: Hybrid remote in Cardiff CF10 1FS

Quick apply

Refine Your Search

customer experience analyst jobs in cardiff, wls

AI Analyst

Head of New Business Reporting

Lead Credit Risk Analyst

Pricing Manager - Travel

IAM Analyst

Senior Cyber Analyst

Senior Pricing Analyst

Finance Analyst

Senior Statistical Officer

Data Engineer

Business Analyst - EMEAI Region

CSV Analyst 12 Month FTC

Analyst, Quality Risk and Security Services

Senior Service Desk Analyst

Consumer Support Analyst

Finance Analyst- 12 Month Fixed Term Contract

Consumer Support Analyst

Operational Excellence Analyst

Senior Transport Credit Risk Analyst – Residual Value Risk

Senior Finance Analyst

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