Technical support Work, Jobs in Somerton, Oxf (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
13d
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
1st Line IT Support Technician
Whitelands Academy —Bicester
- £26,403 - £34,434 a year
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
IT Systems Support
DHL —Banbury
- Up to £29,500 a year
- SQL
- Travel
- IT
Technical Helpdesk
GXO Logistics —Milton Keynes
- Up to £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
2d
IT Support Officer
University of Oxford TSS —Oxford
- £16.92 an hour
- Temporary
- Windows
- Communication skills
Senior Business System Support Engineer
Atlas Workplace Services —Milton Keynes
- £35,000 - £45,000 a year
- Oracle
- SQL
- Analysis skills
Quick apply
Level 2 Service Desk Engineer
Advania UK —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £26,000 - £27,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
ICT Senior Infrastructure Engineer
Oxford City Council —Oxford
- £53,527 a year
- Full-time
- Azure
9d
Business Systems Support Analyst
Network Rail —Milton Keynes
- £28,500 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- SQL
- Free parking
- Annual leave
2d
People and Systems Administrator (Part Time)
Affinity Trust —Thame
- £15,578.47 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
Mobile Master Technician – Diagnostic & Technical Support
IN n OUT Autocentres —Northampton
- Full-time
- Maintenance
- Driving
- Travel
- Free parking
- Annual leave
Quick apply
3rd Line Engineer 24/7
Ekco —Milton Keynes
- Night shift
- Remote
- SharePoint
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Customer service
- SQL
- Bachelor's degree
- Profit sharing
- Annual leave
12d
Technical Account Manager
PIB Group Services Ltd. —Warwick
- Hybrid work
Quick apply
Systems Support Engineer (Hardware)
Infinitesima —Abingdon
- £40,000 - £48,000 a year
- Hybrid work
- Engineering
Quick apply
Identity Access Management Systems Admin
Oxford Nanopore Technologies —Oxford
- Full-time
- SharePoint
- APIs
- Communication skills

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technical support jobs near somerton, oxf

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

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Job details

13 days ago

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

technical support jobs in somerton, oxf

Tier 1 Technical Support Engineer

Technical Support Specialist

1st Line IT Support Technician

2nd Line Support Technician

IT Systems Support

Technical Helpdesk

IT Support Officer

Senior Business System Support Engineer

Level 2 Service Desk Engineer

Junior IT Technician

Senior IT Support Engineer - On-site Services

ICT Senior Infrastructure Engineer

Business Systems Support Analyst

People and Systems Administrator (Part Time)

Mobile Master Technician – Diagnostic & Technical Support

3rd Line Engineer 24/7

Technical Account Manager

Technical Account Manager

Systems Support Engineer (Hardware)

Identity Access Management Systems Admin

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