Application support analyst Work, Jobs in Beeston, Ntt (with Salaries)

Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Microsoft Excel
- SQL
5d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Scripting
- Communication skills
- Time management
- Free parking
- Employee discount
3d
Product Support Analyst
Derbyshire Support Facilities Services —Sutton-In-Ashfield
- £31,613 - £34,616 a year
- Full-time
- JavaScript
- Travel
- IT
11d
Data Analyst
NEXT —Leicester
- From £33,000 a year
- Full-time
- SQL
- Communication skills
- Free parking
- Employee discount
3d
Service Desk Analyst
Saint Gobain —Loughborough
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
IS Business Analyst - Distribution
Trelleborg Medical Solutions —Leicester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Deployment Analyst
MHR INTERNATIONAL UK LIMITED —Ruddington
- Communication skills
- Employee discount
- Referral programme
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
5d
Business Analyst with Oracle Fusion Financials_Leicestershire (Lead I - Business Analysis)
UST —Leicester
- Hybrid work
- Oracle
- Analysis skills
- Agile
Quick apply
Master Data Assistant
Boots —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
1d
Digital Business Analyst
Cromwell —Leicester
- Full-time
- Hybrid work
- Sales
- Merchandising
- Data analysis skills
Senior Performance Analyst England Netball
Loughborough University —Loughborough
- £35,608 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Communication skills
12d
IS Business Analyst - Manufacturing
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
9d
Senior Data Analyst
Hastings Direct —Leicester
- Full-time
- SQL
- Python
Application Architect
London Stock Exchange Group —Nottingham
- Full-time
- Java
- AWS
- APIs
IT Security Analyst
Cooper Parry —Derby
- Full-time
- Azure
- English
Senior MI Analyst | Currys | Newark
GXO Logistics —Newark-on-Trent
- Up to £50,000 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
10d
Product Development Manager
NEXT —Leicester
- £66,618 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Free parking
- Employee discount
3d

I want to receive the latest job alerts for application support analyst in beeston, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support analyst jobs near beeston, ntt

Second Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

5 days ago

Qualifications

Microsoft Word
Microsoft Excel
Operating systems
Incident management
Network infrastructure
SQL
ITIL
Organisational skills
Communication skills

Full job description

Location: UK - Nottingham | Job-ID: 219599 | Contract type: Standard | Business Unit: Information Technology

Life on the team

An opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenter’s Global Command Centre.

This will be a busy and exciting time for the right candidate, and an opportunity to help strengthen the team structure to ensure that our contracted services are delivered on time and in line with our customers’ expectations.

You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.

You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.

You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery and its projected timeline, maintaining communications and updates with all internal and external stakeholders.
We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to is a high flying and a flagship one for us.

The position supports the business and our customers on a 24 x7 rotated basis.

What you’ll do

Batch Monitoring and Management
Event/Alert Monitoring and Management
Incident Management - respond and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Adhere to customer and Computacenter Security Policies
Assist with Event Reduction/Shift Left activities/Automation Plans
Contribute to and use Company and customer procedures
Participate in team and function meetings
Utilise the Incident Management tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records
To monitor and update the call management system as
Assist with SLA reporting

What you’ll need

To either have current SC clearance or meet the qualification criteria
High level technical skill in iSeries platform plus a good technical working knowledge of SQL, Wintel, Messaging, Patching and Operations would be highly beneficial.
Some Network Infrastructure support experience / exposure at a second line level
Working knowledge of application, incident management tool with quality incident management skills.
Experience in a 2nd Line Support, with demonstrable experience of resolving incidents for multiple customers
Ability to work on own initiative, address and resolve problems in a pressurised environment.
Ability to resolve incidents in the server environment/operating systems used by the customer
Excellent organisational skills, able to take a methodical approach to service issues
Contributes to, supports and works within the team
Excellent communication and interpersonal skills
Able to work under pressure
Good customer skills

We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework

Additional information

Country: UK
Location: Nottingham
Hours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7am

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

application support analyst jobs in beeston, ntt

Second Line Analyst

Application Support Analyst (Nights)

Senior Technical Support Analyst

Senior Technical Support Analyst

Product Support Analyst

Data Analyst

Service Desk Analyst

IS Business Analyst - Distribution

Deployment Analyst

Service Desk Coordinator

Business Analyst with Oracle Fusion Financials_Leicestershire (Lead I - Business Analysis)

Master Data Assistant

Digital Business Analyst

Senior Performance Analyst England Netball

IS Business Analyst - Manufacturing

Senior Data Analyst

Application Architect

IT Security Analyst

Senior MI Analyst | Currys | Newark

Product Development Manager

I want to receive the latest job alerts for application support analyst in beeston, ntt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected